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This article reports the results from an information and knowledge assessment (IKA) to identify information and knowledge needs and, their coverage by information resources to derive recommendations for improvement and proposes a contingeny framework. The approach is based on a review of audit methods from information sciences and management, knowledge management and the engineering discipline and tested with data (N = 580) collected from the engineering domain within an automotive supplier over six European sites. The integrated assessment uses content needs profiles from two complementary perspectives, the coverage of needs by various internal information sources and data on awareness and usage of these information sources. The employment of content categories on a more granular analytical level than information systems sources opens up new possibilities to derive improvement measures and requirements for the design of information systems within an organization. The brief data-gathering instrument also reduces the required resources to implement this approach considerably overcoming weaknesses previously identified in case studies and the IA literature. It makes a contribution to research bridging the gap between research and practice and opens up options to design contingency frameworks for a specific domain.
Over the past two decades, knowledge management (KM) and the use of information technologies (IT) has attracted increasing interest. IT is widely considered as a vital part of KM, providing means for knowledge creation, sharing, and capture. However, failures of KM in organizational practice are often attributed to an overemphasis of IT. Although KM and IT seem inextricably linked, research still struggles to identify a proper composition of the two. Via input from a global panel of KM experts from academia and practice (n = 222), we identify social software; consumerization (of knowledge); human factors; and the redesign of work, systems, and practices as future key research areas. These are contrasted with review papers proposing research in technologies aimed at supporting KM. On this basis, we present a future research agenda that should enhance the relationship between KM and IT, including their intersection through technology enablers.
Die Informationswissenschaften und das Wissensmanagement weisen zahlreiche Gemeinsamkeiten auf und Anknüpfungspunkte für gemeinsamen Forschungen. Praktiker des Wissensmanagements sollten die Forschungsergebnisse der Schwesterdisziplin eingehender studieren, um für Ihre Organisationspraxis relevante Ergebnisse berücksichtigen zu können. Es ist zu wünschen, dass durch einen gemeinsamen Forschungsdialog potenzielle Synergien für Forschung und Praxis zukünftig erschlossen werden.
This study aims to identify and compare the knowledge and information retrieval needs from past projects and for future work among Italian and Japanese engineers. Engineering work, which is knowledge-intensive, is all the more critical as it both uses and generates knowledge for product and process innovation. This research uses data collected from engineers in Italy and Japan from an online survey using open-ended questions in their native language. Answers were then translated into English and coded into pre-determined categories; statistical analyses including factor analysis were conducted. For knowledge to be retrieved from past work, both Italian and Japanese engineers identified mainly experiential and systemic knowledge assets. For knowledge to be captured for future work, both groups picked experiential as well as conceptual knowledge related to the competitive environment of the firm absent from knowledge needs from past work. Finally, this research uncovered almost twice as fewer meta-categories for knowledge needs to be captured for future work compared to knowledge to be retrieved from past projects, as the former are by nature speculative and, therefore, difficult to foresee. The study is limited to the engineering domain and to two countries. Further research should extend the scope beyond these two countries. The study identified information and knowledge needs that could help inform the design of procedures to capture and document engineering work and the development of supporting information systems. This research contributes to an increased understanding of the substance of information and knowledge needs in a knowledge-intensive environment such as engineering work and product/service development.
This paper aims to examine the views of the global knowledge management (KM) community on the research area of KM and business performance and identify key future research themes. An interview study spanning 222 informants in 38 countries was launched to collect data on KM expert views concerning the future research needs of the KM field. The value contribution of KM requires more research despite experts agreeing on the complexities involved in solving this challenge. Further research areas identified were related to the influence of KM to support business strategy, intellectual capital, decision-making, knowledge sharing, organizational learning, innovation performance, productivity and competitive advantage. The sample is dominated by European-based KM experts and the self-selecting sampling approach that was used by relying on the networks of each partner could have biased the structure of this sample. The recognition of the complexity to demonstrate the value contribution of KM could prevent practitioners from using over-simplified approaches and encourage them to use more advanced measurement approaches.
The paper is unique, in that it reports on the views of 222 KM experts from 38 countries representing both academia and practice, on the issue of future research needs in terms of KM and business outcomes. As such it provides valuable guidance for future studies in the KM field and related subjects.
Knowledge Management as a factor for the Building and Implementation of Organization Strategy
(2017)
Knowledge management (KM) and organization strategy are both important to the success of an organization. This study aims to assess the research needs of their interrelationship. The research is based on a collection of over 200 interviews of KM worldwide experts. Their inputs have been categorized based on the frequency of their occurrence. This study looked at the research themes recommended by the experts and concluded that KM is to be regarded as a factor for the formulation and implementation of the organization strategy. The sample of scholars and practitioners interviewed, the analysis approach used and the use of broad questions and dimensions are some of the limitations of this study. Nevertheless, a variety of effects KM has on the formulation and implementation of company strategy has emerged.
Organizations would improve their chances of success in a changing and competitive world by integrating the KM approach, methods and goals within the articulation of their strategy. This study is original in variety because of the wide demographic sample supplied, and to its involvement both of KM academic experts as well as of practitioners. Its value is in the recommendations on the research of KM and organization strategy that would be of value, not only to organizations looking for ways to make their strategy more effective but also to those willing to implement KM in a better way.