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An Exploration of Tensions in Centralized and Decentralized Digital Platform Contexts

  • Digital platforms consist of technical elements such as software and hardware and associated social elements such as organizational processes and standards. When such social or technical elements seem logical individually but inconsistent when juxtaposed they form tensions. Prior research on platforms often focused on individual elements of digital platforms but neglected possible related and conflicting elements which offers limited insight about underlying tensions. While some studies on platforms considered tensions, they largely assumed that centralized platform owners being responsible for responding to tensions, neglecting collective response mechanisms in blockchain-based decentralized autonomous organizations (DAOs) where decentralized participants typically respond to tensions. The examination of tensions in the context of centralized platforms and decentralized autonomous organizations offers an opportunity to surface conflicting elements that form novel types of socio-technical tensions which require collective andDigital platforms consist of technical elements such as software and hardware and associated social elements such as organizational processes and standards. When such social or technical elements seem logical individually but inconsistent when juxtaposed they form tensions. Prior research on platforms often focused on individual elements of digital platforms but neglected possible related and conflicting elements which offers limited insight about underlying tensions. While some studies on platforms considered tensions, they largely assumed that centralized platform owners being responsible for responding to tensions, neglecting collective response mechanisms in blockchain-based decentralized autonomous organizations (DAOs) where decentralized participants typically respond to tensions. The examination of tensions in the context of centralized platforms and decentralized autonomous organizations offers an opportunity to surface conflicting elements that form novel types of socio-technical tensions which require collective and technology-enabled response mechanisms. This thesis explored what tensions exist in centralized and decentralized digital platform contexts and how platform participants can respond to selected tensions. For this purpose, this thesis comprises five essays that employ multiple different research methods including interviews analyzed by using techniques of grounded theory, qualitative meta-analysis of published case studies, and systematic literature reviews. The findings derived from all five essays contribute to a better understanding of tensions in digital platforms. In particular, this thesis (1) offers a lens for analyzing platforms as collective organizations in which tensions arise at the collective meta-organizational level requiring collective responses, (2) identifies new tensions and response mechanisms related to generativity and collectivity, and (3) points to a novel category of socio-technical tensions that are especially salient in digital platforms.show moreshow less

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Author:Tobias Mini
URN:urn:nbn:de:bvb:739-opus4-11322
Advisor:Thomas Widjaja, Jin Gerlach
Document Type:Doctoral Thesis
Language:English
Year of Completion:2022
Date of Publication (online):2022/10/04
Date of first Publication:2022/10/04
Publishing Institution:Universität Passau
Granting Institution:Universität Passau, Wirtschaftswissenschaftliche Fakultät
Date of final exam:2022/09/21
Release Date:2022/10/04
Tag:Decentralized Autonomous Organization; Digital Platform; Grounded Theory; Tension
Page Number:vi, 154 Seiten
Institutes:Wirtschaftswissenschaftliche Fakultät
Dewey Decimal Classification:3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft
open_access (DINI-Set):open_access
Licence (German):License LogoStandardbedingung laut Einverständniserklärung