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The App as a Boss? Control and Autonomy in Application-Based Management.

  • The rise of digital platforms requires a deeper understanding of the structural role of algorithmic management in work environments. In this interdisciplinary study, we examine how digital platforms, which offer food delivery service, use a mobile application for management of their workforce. Drawing on interviews with self-employed riders at Deliveroo and employed riders at Foodora, we compare how the App affects the interplay between autonomy and control of riders, and how the app-based management relates to different contractual models.

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Author:Mirela Ivanova, Joanna Bronowicka, Eva Kocher, Anne Degner
Series (Serial Number):Arbeit | Grenze | Fluss (2)
Document Type:Working Paper
Date of Publication (online):2018/10/24
Publishing Institution:Europa-Universität Viadrina Frankfurt
Release Date:2018/10/24
Tag:algorithmic management; gig-economy; platform economy; workplace control
Page Number:1-27
Licence (German):License LogoCreative Commons - CC BY 4.0 International - Namensnennung
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