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Analysis of the Preferences of Younger and Older Indonesian Users Towards the User Interface of Mobile Instant Messaging Applications

  • In recent years, the messaging application has been Indonesia’s most widely used mobile app. The number of users of these instant messaging (IM) applications has also been increasing constantly. Unfortunately, research has mentioned that older users often face challenges in using them. Although some papers have created guidelines for designing interfaces for the elderly, these applications are still focused on developing according to the need of young people. In addition, the aging of adultsIn recent years, the messaging application has been Indonesia’s most widely used mobile app. The number of users of these instant messaging (IM) applications has also been increasing constantly. Unfortunately, research has mentioned that older users often face challenges in using them. Although some papers have created guidelines for designing interfaces for the elderly, these applications are still focused on developing according to the need of young people. In addition, the aging of adults increases their chances of facing some difficulties. Therefore, this thesis aims to give a better understanding of the interface of the mobile instant messaging (MIM) application preferred by its users, specifically Indonesian users. By distributing an online-based survey to 150 Indonesian users of the MIM application, the preferences of several features in the message list and messaging interface of this application are collected. Then, the statistical analysis of the results found that the preferences of both users’ age groups differ. Among them are the button or icon each age group finds more suitable, the bottom bar in the messaging interface, and the placement of action options to be performed to the message they prefer most. Thus, this research also presents design recommendations that both younger and older users prefer.show moreshow less

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Metadaten
Author:Jennifer Surjanto
URN:urn:nbn:de:kobv:522-opus4-28675
DOI:https://doi.org/10.25933/opus4-2867
Referee:Katharina Frosch, Olga Levina
Document Type:Bachelor Thesis
Language:English
Year of Publishing:2022
Date of Publication (online):2022/11/16
Year of first Publication:2022
Publishing Institution:Technische Hochschule Brandenburg
Granting Institution:Technische Hochschule Brandenburg
Release Date:2022/11/24
Tag:Indonesian user; Mobile Instant Messaging; Older user; Preference; User Interface; Younger user
Institutes:Fachbereich Wirtschaft
Dewey Decimal Classification:Informatik, Informationswissenschaft, allgemeine Werke / Informatik, Wissen, Systeme / Datenverarbeitung; Informatik
Sozialwissenschaften / Sozialwissenschaften, Soziologie / Soziale Interaktion
open_access (DINI-Set):open_access
Licence (German):Creative Commons - CC BY - Namensnennung 4.0
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