FG ABWL, insbesondere Organisation und Unternehmensführung
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Institute
The general aim of today’s vocational and professional education is the preparation of individuals for the world of work. In this chapter, the following issues are explored: (1) current trends in cognitive skill assessment, (2) benefits of relating them to well-established approaches to learning and instruction in vocational education and (3) recent developments in (large-scale) assessment of competencies in that education sector. More specifically, assessment approaches are studied which originate in cognitive psychology that utilize computer-simulated microworlds for the estimation of skills directed at an individuals’ interaction with complex problem situations (in which complex problem-solving – or CPS – competence is needed). We inquire whether and how vocational and professional education and the accompanying research can utilize some of the underlying principles and problem features from CPS research and vice versa, such as the inclusion of an assessment directed at the procedural aspects of competence, the inclusion of so-called wicked problems in assessment or the role of domain-specific knowledge in solving complex problems. To this end, we present positive examples from different areas of application in vocational education, highlight benefits of an integration of insights for both competence-based vocational and professional education and complex problem-solving research and discuss the potential and need for future research.
Managementpraktiken in KMU
(2017)
Information and communication technologies (ICT) are one of the drivers of service innovation. In many services, the introduction of ICT has resulted in significant changes in relation to service provision and service delivery. It has triggered the development of self-services and remote services, for instance. The acceptance and adoption of technology by service providers and service customers has become an important issue in service research. Being now at a state where technology, especially ICT, forms part of our everyday lives and work routines, it is time to extend research in this field from aspects of technology acceptance and technology adoption to aspects of technology usage. Focusing on face-to-face service encounters, we will elaborate the advantages and disadvantages of ICT, taking into account customers and frontline employees. The concept of ICT literacy will be introduced in order to provide the means for further research.