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Under high load, the automated dispatching of service vehicles for the German Automobile Association (ADAC) must reoptimize a dispatch for 100--150 vehicles and 400 requests in about ten seconds to near optimality. In the presence of service contractors, this can be achieved by the column generation algorithm ZIBDIP. In metropolitan areas, however, service contractors cannot be dispatched automatically because they may decline. The problem: a model without contractors yields larger optimality gaps within ten seconds. One way-out are simplified reoptimization models. These compute a short-term dispatch containing only some of the requests: unknown future requests will influence future service anyway. The simpler the models the better the gaps, but also the larger the model error. What is more significant: reoptimization gap or reoptimization model error? We answer this question in simulations on real-world ADAC data: only the new model ZIBDIP{\footnotesize dummy} can keep up with ZIBDIP.
In this paper we consider a simple variant of the Online Dial-a-Ride Problem from a probabilistic point of view. To this end, we look at a probabilistic version of this online Dial-a-Ride problem and introduce a probabilistic notion of the competitive ratio which states that an algorithm performs well on the vast majority of the instances. Our main result is that under the assumption of high load a certain online algorithm is probabilistically $(1+o(1))$-competitive if the underlying graph is a tree. This result can be extended to general graphs by using well-known approximation techniques at the expense of a distortion factor~$O(\log\|V\|)$.