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We develop and experimentally compare policies for the control of a system of $k$ elevators with capacity one in a transport environment with $\ell$ floors, an idealized version of a pallet elevator system in a large distribution center of the Herlitz PBS AG in Falkensee. Each elevator in the idealized system has an individual waiting queue of infinite capacity. On each floor, requests arrive over time in global waiting queues of infinite capacity. The goal is to find a policy that, without any knowledge about future requests, assigns an elevator to each req uest and a schedule to each elevator so that certain expected cost functions (e.g., the average or the maximal flow times) are minimized. We show that a reoptimization policy for minimizing average sq uared waiting times can be implemented to run in real-time ($1\,s$) using dynamic column generation. Moreover, in discrete event simulations with Poisson input it outperforms other commonly used polic ies like multi-server variants of greedy and nearest neighbor.
Under high load, the automated dispatching of service vehicles for the German Automobile Association (ADAC) must reoptimize a dispatch for 100--150 vehicles and 400 requests in about ten seconds to near optimality. In the presence of service contractors, this can be achieved by the column generation algorithm ZIBDIP. In metropolitan areas, however, service contractors cannot be dispatched automatically because they may decline. The problem: a model without contractors yields larger optimality gaps within ten seconds. One way-out are simplified reoptimization models. These compute a short-term dispatch containing only some of the requests: unknown future requests will influence future service anyway. The simpler the models the better the gaps, but also the larger the model error. What is more significant: reoptimization gap or reoptimization model error? We answer this question in simulations on real-world ADAC data: only the new model ZIBDIP{\footnotesize dummy} can keep up with ZIBDIP.