TY - GEN A1 - Hiller, Benjamin A1 - Krumke, Sven A1 - Rambau, Jörg T1 - Reoptimization Gaps versus Model Errors in Online-Dispatching of Service Units for ADAC N2 - Under high load, the automated dispatching of service vehicles for the German Automobile Association (ADAC) must reoptimize a dispatch for 100--150 vehicles and 400 requests in about ten seconds to near optimality. In the presence of service contractors, this can be achieved by the column generation algorithm ZIBDIP. In metropolitan areas, however, service contractors cannot be dispatched automatically because they may decline. The problem: a model without contractors yields larger optimality gaps within ten seconds. One way-out are simplified reoptimization models. These compute a short-term dispatch containing only some of the requests: unknown future requests will influence future service anyway. The simpler the models the better the gaps, but also the larger the model error. What is more significant: reoptimization gap or reoptimization model error? We answer this question in simulations on real-world ADAC data: only the new model ZIBDIP{\footnotesize dummy} can keep up with ZIBDIP. T3 - ZIB-Report - 04-17 KW - vehicle dispatching KW - soft time windows KW - online KW - real-time KW - ADAC KW - optimality gap KW - high load Y1 - 2004 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0297-zib-7928 ER -