@inproceedings{BrandtBrandtSpahletal.1997, author = {Brandt, Andreas and Brandt, Manfred and Spahl, G. and Weber, D.}, title = {Modelling and optimization of call distribution systems}, booktitle = {Proc. 15th Int. Teletraffic Cong. (ITC 15)}, address = {Washington D.C., USA}, pages = {133 -- 144}, year = {1997}, language = {en} }