@techreport{GroetschelKrumkeRambauetal.2002, author = {Martin Gr{\"o}tschel and Sven Krumke and J{\"o}rg Rambau and Luis Miguel Torres}, title = {Making the Yellow Angels Fly: Online Dispatching Of Service Vehicles in Real Time}, institution = {ZIB}, address = {Takustr. 7, 14195 Berlin}, number = {02-18}, language = {eng}, year = {2002} }