@techreport{KrumkeRambauTorres2001, author = {Sven Krumke and J{\"o}rg Rambau and Luis Miguel Torres}, title = {Real-Time Dispatching of Guided and Unguided Automobile Service Units with Soft Time Windows}, institution = {ZIB}, address = {Takustr. 7, 14195 Berlin}, number = {01-22}, language = {eng}, year = {2001} }