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2020 industry insights
(2020)
Customer-centricity, digital development and sustainability are three core aspects of cross-industry culture that will continue to be crucial as companies contend with current challenges and look ahead to longer-term strategic planning beyond COVID-19. Technological advancements, new digitally native brands and changing consumer expectations are driving uncertainty and increased competition, regardless of the industry. By understanding what cross-industry peers are focusing on for future investments and long-term strategies, businesses can stay ahead of change, embrace new opportunities to improve the customer experience and meet sustainability goals to maintain their competitive edge.