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Institute
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SDC Platinum user's handbook
(1999)
Building the digital branch
(2009)
ISO 2789:2013 specifies rules for the library and information services community on the collection and reporting of statistics:
for the purposes of international reporting;
to ensure conformity between countries for those statistical measures that are frequently used by library managers, but do not qualify for international reporting;
to encourage good practice in the use of statistics for the management of library and information services.
Google search secrets
(2014)