2020 industry insights
- Customer-centricity, digital development and sustainability are three core aspects of cross-industry culture that will continue to be crucial as companies contend with current challenges and look ahead to longer-term strategic planning beyond COVID-19. Technological advancements, new digitally native brands and changing consumer expectations are driving uncertainty and increased competition, regardless of the industry. By understanding what cross-industry peers are focusing on for future investments and long-term strategies, businesses can stay ahead of change, embrace new opportunities to improve the customer experience and meet sustainability goals to maintain their competitive edge.
Author: | Lisa Holmes |
---|---|
URN: | urn:nbn:de:hbz:992-opus4-8610 |
Publisher: | Euromonitor International |
Place of publication: | [London] |
Document Type: | Book |
Language: | English |
Date of Publication (online): | 2021/05/18 |
Publishing Institution: | WHU - Otto Beisheim School of Management |
Release Date: | 2021/05/18 |
Tag: | Branche; COVID-19; Digitalkultur; Kundenkultur; Nachhaltigkeitskultur; Trend COVID-19; Customer culture; Digital culture; Industry; Sustainability culture; Trend |
Page Number: | 13 |
Institutes: | WHU Library |
Licence (German): | Copyright for this publication |