2020 industry insights

  • Customer-centricity, digital development and sustainability are three core aspects of cross-industry culture that will continue to be crucial as companies contend with current challenges and look ahead to longer-term strategic planning beyond COVID-19. Technological advancements, new digitally native brands and changing consumer expectations are driving uncertainty and increased competition, regardless of the industry. By understanding what cross-industry peers are focusing on for future investments and long-term strategies, businesses can stay ahead of change, embrace new opportunities to improve the customer experience and meet sustainability goals to maintain their competitive edge.

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  • wpVoiceIndustry20.pdf

    Der Zugriff auf das Dokument ist aus lizenzrechtlichen Gr√ľnden auf den WHU Campus beschr√§nkt. // Access to this document is restricted to WHU Campus for licensing reasons.

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Author:Lisa Holmes
Publisher:Euromonitor International
Place of publication:[London]
Document Type:Book
Date of Publication (online):2021/05/18
Publishing Institution:WHU - Otto Beisheim School of Management
Release Date:2021/05/18
Tag:Branche; COVID-19; Digitalkultur; Kundenkultur; Nachhaltigkeitskultur; Trend
COVID-19; Customer culture; Digital culture; Industry; Sustainability culture; Trend
Page Number:13
Institutes:WHU Library
Licence (German):Copyright for this publication