TY - BOOK A2 - Thomsett-Scott, Beth C. T1 - Implementing virtual reference services KW - Bibliothek KW - Library KW - Auskunftsdienst KW - Reference service KW - Beratung KW - Consultancy KW - Virtuelle Dienstleistung KW - Virtual service Y1 - 2022 UR - https://opus4.kobv.de/opus4-whu/frontdoor/index/index/docId/917 UR - https://nbn-resolving.org/urn:nbn:de:hbz:992-opus4-9176 SN - 9781555709501 PB - American Library Association CY - Chicago ER -