TY - BOOK A1 - Holmes, Lisa T1 - 2020 industry insights N2 - Customer-centricity, digital development and sustainability are three core aspects of cross-industry culture that will continue to be crucial as companies contend with current challenges and look ahead to longer-term strategic planning beyond COVID-19. Technological advancements, new digitally native brands and changing consumer expectations are driving uncertainty and increased competition, regardless of the industry. By understanding what cross-industry peers are focusing on for future investments and long-term strategies, businesses can stay ahead of change, embrace new opportunities to improve the customer experience and meet sustainability goals to maintain their competitive edge. KW - Kundenkultur KW - Customer culture KW - Digitalkultur KW - Digital culture KW - Nachhaltigkeitskultur KW - Sustainability culture KW - COVID-19 KW - COVID-19 KW - Branche KW - Industry KW - Trend KW - Trend Y1 - 2021 UR - https://opus4.kobv.de/opus4-whu/frontdoor/index/index/docId/861 UR - https://nbn-resolving.org/urn:nbn:de:hbz:992-opus4-8610 PB - Euromonitor International CY - [London] ER -