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Trustworthiness needs for the use of AI solutions in business

  • Using AI adequately is necessary for user companies to remain competitive. Studies show that nevertheless many companies are hesitant in this regard. In relation to the assumption that people’s ability to act is influenced by a lack of trust, particularly in the context of AI, we conducted a study as part of the TrustKI research project to analyze which factors are relevant to documenting trustworthiness in the context of AI. Our evaluation revealed that users demand holistic transparency; the provision of relevant information on the AI solution and proof of technical expertise is not sufficient to build trust, but there is a demand from users for specific information about the respective company. Based on the generally recognized components, we were able to identify further dimensions to provide the required information even more precisely. Thus, the study allows us to propose a preliminary set of information requirements for AI providers.

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Metadaten
Author:Ulla CoesterORCiD, Laura AnderleORCiD, Norbert PohlmannORCiD
DOI:https://doi.org/10.1075/is.24051.coe
ISSN:1572-0373 (Print)
ISSN:1572-0381 (eISSN)
Parent Title (English):Interaction Studies
Subtitle (English):Ethical and empirical considerations
Publisher:John Benjamins Publishing Company
Document Type:Article
Language:English
Date of Publication (online):2026/02/27
Year of first Publication:2025
Publishing Institution:Westfälische Hochschule Gelsenkirchen Bocholt Recklinghausen
Release Date:2026/03/13
Tag:AI ethics; artificial intelligence; business alignment; holistic transparency; transparency; trustworthiness
Volume:December 2025
Issue:Volume 26, Issue 2
Page Number:28
First Page:298
Last Page:325
Institutes:Fachbereiche / Informatik und Kommunikation
Dewey Decimal Classification:Informatik, Informationswissenschaft, allgemeine Werke / Informatik, Wissen, Systeme / Spezielle Computerverfahren
Licence (German):© Alle Rechte vorbehalten
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