2026-09-24T16:30:28Z https://opus4.kobv.de/opus4-uni-passau/oai

oai:kobv.de-opus4-uni-passau:513 2025-08-13 bibliography:false doc-type:PhDThesis open_access ddc ddc:330

Three Essays on Success Factors of Digital and Non-digital Services Björn Hüttel Dr. 330 Kundenorientierung free e-services nonmonetary costs zero-price effect customer orientation In three studies, this dissertation deals with success factors of digital and non-digital services. More specifically it reveals the role of non-monetary costs for the success of free digital services. Moreover, it deals with customer orientation of frontline employees. It reveals the crucial role of the customer for frontline employees' ability to act in a customer-oriented manner. Universität Passau Passau Innstrasse 29, 94032 Passau Jan H. Schumann Prof. 2017-09-12 2017-12-15 PhDThesis Text urn:nbn:de:bvb:739-opus4-5134 application/pdf eng Standardbedingung laut Einverständniserklärung thesis.doctoral Universität Passau Passau Wirtschaftswissenschaftliche Fakultät 1 https://opus4.kobv.de/opus4-uni-passau/oai/container/index/docId/513 https://opus4.kobv.de/opus4-uni-passau/frontdoor/index/index/docId/513