A Sociotechnical Perspective on Digital Transformation of Work in Organizations, on Platforms, and in Academia

  • The findings of this dissertation reveal that digital transformation in the workplace accelerates ongoing changes in work practices, leading to transformations in organizations on both social and technological levels (study one). A key challenge identified in our case from study one is that highly virtual and digital work environments can undermine the integration of new employees and weaken organizational cohesion, resulting in more isolated work that tends to occur either individually or in small groups. In completely detached work settings (study two), our findings emphasize the prevalence of negative work experiences - frustration in our case – and the central role of both social and technical antecedents. Work settings devoid of any organizational framework, such as microtask crowd work, show an even greater detachment from shared values and structures compared to study one, posing significant challenges for the workers involved. These challenging conditions for individuals and organizations highlight the necessity for furtherThe findings of this dissertation reveal that digital transformation in the workplace accelerates ongoing changes in work practices, leading to transformations in organizations on both social and technological levels (study one). A key challenge identified in our case from study one is that highly virtual and digital work environments can undermine the integration of new employees and weaken organizational cohesion, resulting in more isolated work that tends to occur either individually or in small groups. In completely detached work settings (study two), our findings emphasize the prevalence of negative work experiences - frustration in our case – and the central role of both social and technical antecedents. Work settings devoid of any organizational framework, such as microtask crowd work, show an even greater detachment from shared values and structures compared to study one, posing significant challenges for the workers involved. These challenging conditions for individuals and organizations highlight the necessity for further research and the development of innovative theories to better comprehend these dynamics, and to devise strategies to manage these challenges effectively. Studies three and four build on this premise. In these studies, within the context of the digital transformation of academic work, we demonstrated how ML combined with XAI applications can be employed in theory development.show moreshow less

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Metadaten
Author:Stefan FaltermaierORCiD
URN:urn:nbn:de:bvb:739-opus4-15233
Advisor:Marina Fiedler, Ulrich Gnewuch
Document Type:Doctoral Thesis
Language:English
Year of Completion:2024
Date of Publication (online):2024/12/17
Date of first Publication:2024/12/17
Publishing Institution:Universität Passau
Granting Institution:Universität Passau, Wirtschaftswissenschaftliche Fakultät
Date of final exam:2024/12/04
Release Date:2024/12/17
Tag:Artificial Intelligence; Digital Transformation of Work; Explainable Artificial Intelligence; Hybrid Work; Online Labor Platforms
Page Number:ii, 191 Seiten
Institutes:Wirtschaftswissenschaftliche Fakultät
Dewey Decimal Classification:3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft
open_access (DINI-Set):open_access
Licence (German):License LogoStandardbedingung laut Einverständniserklärung