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As Enterprise 2.0 (E2.0) initiatives are gradually moving out of the early experimentation phase it is time to focus greater attention on examining the structures, processes and operations surrounding E2.0 projects. In this paper we present the findings of an empirical study to investigate and understand the reasons for initiating E2.0 projects and the benefits being derived from them. Our study comprises seven in-depth case studies of E2.0 implementations. We develop a classification and means of visualising the scope of E2.0 initiatives and use these methods to analyse and compare projects.
Our findings indicate a wide range of motivations and combinations of technology in use and show a strong emphasis towards the content management functionality of E2.0 technologies.
The aim of this paper is to identify and understand the risks and issues companies are experiencing from the business use of social media and to develop a framework for describing and categorising those social media risks. The goal is to contribute to the evolving theorisation of social media risk and to provide a foundation for the further development of social media risk management strategies and processes. The study findings identify thirty risk types organised into five categories (technical, human, content, compliance and reputational). A risk-chain is used to illustrate the complex interrelated, multi-stakeholder nature of these risks and directions for future work are identified.
Remote Working Study 2022
(2022)
The Remote Working Study 2022 is focused on the transition to work from home (WFH) triggered by the stay at home directives of 2020. These directives required employees to work in their private premises wherever possible to reduce the transmission of the coronavirus. The study, conducted by the Center for Enterprise Information Research (CEIR) at the University of Koblenz from December 2021 to January 2022, explores the transition to remote working.
The objective of the survey is to collect baseline information about organisations’ remote work experiences during and immediately following the COVID-19 lockdowns. The survey was completed by the key persons responsible for the implementation and/or management of the digital workplace in 19 German and Swiss organisations.
The data presented in this report was collected from member organisations of the IndustryConnect initiative. IndustryConnect is a university-industry research programme that is coordinated by researchers from the University of Koblenz. It focuses on research in the areas of the digital workplace and enterprise collaboration technologies, and facilitates the generation of new research insights and the exchange of experiences among user companies.
Globally billions of dollars are invested on information systems and technology (IS/IT) to achieve business change. Understanding how value is generated and captured from these investments has been a key theme in information systems (IS) research for over 25 years. However, despite significant theoretical progress, organisations are still failing to achieve the full value of their investments and identifying and realising the benefits of IS/IT-enabled business change remains a challenge for both research and practice.
Our research is concerned with the business change associated with the introduction and use of new forms of enterprise collaboration system (ECS) that incorporate social software functionality (e.g. social profiles, blogs, wikis, activity streams, collaborative tagging etc). ECS represent a significant business investment; however, there remains uncertainty around the benefits and value arising from the introduction of these new types of ECS. Existing research studies on IS/IT benefits are focused primarily on traditional enterprise systems such as ERP systems. This article summarises the existing work that directly, or indirectly addresses IS benefits, to reveal four broad themes (i) evaluations of IS/IT investments (ii) measuring IS success (iii) classifying and measuring IS benefits and (iv) benefits realisation management.
The article concludes with an overview of the research on benefits management conducted in the Center for Enterpise Information Research at the University of Koblenz and the current research project investigating the benefit of enterprise collaboration systems (BECS).
The BECS project investigates the benefits arising from the adoption and use of Enterprise Collaboration Systems (ECS).
ECS are large-scale collaboration technology infrastructures that provide the software functionality to enable workgroups to organise online team meetings, to create and share information, to coordinate workflows and to collaborate on joint projects, regardless of the location and timing of work activities.
When ECS are introduced into organisations there are initial expectations about what can be gained from the system, e.g. improved collaboration, improved communication across silos, etc. Over time, as users gain experience using the system, ideas about what can be achieved change and the ECS become embedded into organisational work practices. However, identifying and understanding the expected benefits of ECS, how they evolve over time, and how they contribute to organisational performance is challenging due to a lack of suitable methods and tools to describe (profile), measure and monitor ECS benefits.
The BECS project addresses this challenge; the primary focus is on identifying, measuring and monitoring the benefits that arise from ECS implementation and use over time. Through the development of in-depth longitudinal case studies of ECS adoption in leading organisations in the DACH region and empirical analyses of collaboration system use, the research:
i) developed practical tools and methods for the measurement of ECS benefits and benefits profiling;
ii) provides greater insights into how benefits management is experienced and constituted in practice; and
iii) developed a novel and integrated framework that assists researchers and practitioners to coordinate their efforts in developing, implementing and evaluating ECS benefits.
The project delivered both practical and theoretical outcomes. The methods and tools developed in the BECS project have been applied in organisations and delivered useful and useable results enabling organisations to understand and monitor the evolving benefits of their ECS. Following the COVID-19 pandemic, this work became of even greater importance as new uses of ECS emerged when organisations adopted large-scale support for hybrid and remote working initiatives.
The research findings also provide key theoretical concepts and analytical methods, including the MoBeC framework, Social Collaboration Analytics and Benefits Scorecards. These provide the foundation for subse-quent research projects to examine transformation to digital work and the development of a new stream of research into trace analysis and collaboration analytics more broadly.