Towards a methodology of developing models of e-service quality assessment in healthcare

  • The paper is devoted to solving the problem of assessing the quality of the medical electronic service. A variety of dimensions and factors of quality, methods and models applied in different scopes of activity for assessing quality of service is researched. The basic aspects, requirements and peculiarities of implementing medical electronic services are investigated. The results of the analysis and the set of information models describing the processes of assessing quality of the electronic service "Booking an appointment with a physician" and developed for this paper allowed us to describe the methodology and to state the problem of the assessment of quality of this service.

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Metadaten
Author:Anna Lantsberg, Klaus G. Troitzsch
URN:urn:nbn:de:kola-5102
Series (Serial Number):Arbeitsberichte, FB Informatik (2011,6)
Document Type:Part of Periodical
Language:English
Date of Publication (online):2011/04/04
Date of first Publication:2011/04/04
Publishing Institution:Universität Koblenz-Landau, Campus Koblenz, Universitätsbibliothek
Granting Institution:Universität Koblenz, Universitätsbibliothek
Release Date:2011/04/04
Tag:assessment model; e-service; e-service quality; methodology; regression analysis; web-portal medical e-services
Volume:2011
Page Number:13 S. : graph. Darst.
Institutes:Fachbereich 4 / Institut für Wirtschafts- und Verwaltungsinformatik
Dewey Decimal Classification:0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik
Licence (German):Es gilt das deutsche Urheberrecht: § 53 UrhG
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