351 Öffentliche Verwaltung
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In this paper, we explain the development of an analysis tool (Wildau Information System Evaluation [WISE] Work Index) for exploring the adoption of innovative E-Government applications and for presenting preliminary results regarding the application “eAkte”. We argue that the innovation processes characterized by the use of E-Government applications and tools continually transform the division of labour and the organizational aspects of work in uncertain ways. In some cases, adopting E-Government tools might exert a negative influence on work effectiveness and efficiency. A continuous evaluation and a participative redesigning of E-Government applications might help to avoid negative adopting habits in E-Government. Our research goal is to improve our WISE Work Index which aims at analysing the adoption of E-Government tools among public sector employees. Through our index, we explore how public employees use new E-Government tools in their day-to-day work, how they perceive the usefulness of the tools, and how they adapt their former working routines to the new IT environment. Implementing our index makes it possible to monitor the impact of using E-Government online services as well as their content and to offer concrete suggestions to public managers about ways to enhance the public value of their information and communication technologies (ICT) including employees' views on actively co-designing the public informational services.
Collaborative Problem Solving for Regional Development? – A New Approach of Public Participation
(2015)
In this paper, we present a concept prototype for a socio-technical assistant (s.TAS) as a collaborative problem-solving approach to support the regional development in a selected rural district. The presented concept considers insides from citizen participation as an open government instrument and strongly incorporates collaborative value creation to address regional development issues. The presented approach incorporates citizens and other regional stakeholders (e.g., companies, organizations, associations) as problem-solvers and strongly enables regional stakeholders and the public administration to develop solutions jointly as an ongoing learning process. In this sense, s.TAS addresses participation approaches and elaborates participation to collaboration. For the development of this participatory problem-solving approach, we conducted (1) a broad literature review on participatory approaches and (2) we implemented a qualitative, collaborative research approach with participants from different stakeholder groups. In several workshop rounds, supported by interviews and surveys we developed a concept prototype for the socio-technical assistant s.TAS, which is a technical, smart system, which supports information, communication, participation and collaboration in the selected region.
Häufig wird für die Zukunft des Landes Brandenburg die beabsichtigte Länderfusion mit Berlin als strategische Zielstellung genannt. Bei einer solchen möglichen Länderfusion werden zunächst formal eine Regierung, ein Parlament und eine Landesverwaltung entbehrlich bzw. entsprechend neue Strukturen für ein gemeinsames Land müssen entstehen. Forderungen nach Personaleinsparungen in der Verwaltung von Brandenburg und Berlin in erheblichem Umfang sollen aber nicht den Blick davor verstellen, dass gleichzeitig qualitative Anforderungen an die Mitarbeiter der Verwaltung einer zukunftsfähigen Hauptstadtregion wachsen! Der vorliegende Artikel befasst sich damit, welche Chancen und Risiken in einer solchen Fusionsabsicht liegen. Nach historischen Bezügen und Beispielen wird gefragt, die gegenwärtige Situation wird analysiert, Vergleiche aus anderen Regionen in Deutschland werden kritisch herangezogen, die beabsichtigte Senderfusion von ORB und SFB wird skizziert. Insbesondere wird die Struktur der Gemeinsamen Landesplanung (GL) beider Bundesländer, die in der Bundesrepublik Deutschland ohne Beispiel ist und vielleicht gerade deshalb beispielgebend sein kann, erörtert.
City governments around the world have increasingly engaged in “smart city” initiatives. Information and communication technologies (ICTs) are at the core of these initiatives. City governments appear to play impor-tant roles in making the urban spaces, in which they are embedded, more attractive, more competitive, more livable, and smarter. The authors interviewed City officials in Munich, Germany, and asked for the definitions of “smart city,” which they then compared to Munich’s smart city-related program. While the practitioners’ definitions differed in part from those in the academic literature, the smart city overhaul program at Munich city government had a direct relationship to the practitioners’ understanding of smartness. The authors por-tray and discuss the City of Munich institutional architecture overhaul and its expected and realized benefits, and compare the results to those of an earlier study on the City of Seattle. Both city governments evidently pursue different approaches, the effectiveness of which can more readily be assessed only at a future point of the smart city evolution.
From an E-Government perspective, modern public administrations require a high degree of accessibility, simplified modes of communication, transparent processes, and services that are available electronically. This article addresses the issue of whether, in a Europe-wide comparison, the websites in question offer products and services in a way that is not only intelligible and transparent for users but also efficient and functional. The websites were analysed using the evaluation tool TEDS*MOODLE as part of a student project, whose ratings are presented, to establish research-based and genetic learning as part of the study programme of administration and law. A general finding of the websites of seventeen European capitals applying an E-Government perspective is that the main challenges are in the evaluation categories Adjustment, Further Performance Features – as there are time and cost savings as well as security and safety aspects – and Affection, as indicated by the general satisfaction factor in the user evaluations. The article discusses the transferability of the student results to citizens. Moreover, the article discusses the fitness for purpose of the evaluation tool, and its utility for learning processes, in particular for research-based and genetic learning among students.
Electronic Government ist die Nutzung elektronischer Medien zur Einbindung von Bürgern, Unternehmen und Behörden in das Verwaltungshandeln. Es soll die Durchführung von Prozessen der öffentlichen Willensbildung, der Entscheidung und der Leistungserstellung in Politik, Staat und Verwaltung modern und kundenorientiert gestalten. Welche Entwicklungen und Herausforderungen mit der Einführung elektronisch gestützter Dienstleistungen und Online-Services seitens der öffentlichen Verwaltung verbunden sind, beschreibt dieser Artikel.