What Lessons Can We Learn for “Good e-Government” From a User-Centred Evaluation of the Websites of European Capitals? Research-Based and Genetic Learning in the Study of Administration and Law

  • From an E-Government perspective, modern public administrations require a high degree of accessibility, simplified modes of communication, transparent processes, and services that are available electronically. This article addresses the issue of whether, in a Europe-wide comparison, the websites in question offer products and services in a way that is not only intelligible and transparent for users but also efficient and functional. The websites were analysed using the evaluation tool TEDS*MOODLE as part of a student project, whose ratings are presented, to establish research-based and genetic learning as part of the study programme of administration and law. A general finding of the websites of seventeen European capitals applying an E-Government perspective is that the main challenges are in the evaluation categories Adjustment, Further Performance Features – as there are time and cost savings as well as security and safety aspects – and Affection, as indicated by the general satisfaction factor in the user evaluations. The article discusses the transferability of the student results to citizens. Moreover, the article discusses the fitness for purpose of the evaluation tool, and its utility for learning processes, in particular for research-based and genetic learning among students.

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Author:Margit Scholl
Parent Title (English):International Journal of E-Planning Research (IJEPR)
Document Type:Article
Year of Publication:2016
Publishing Institution:Technische Hochschule Wildau
Release Date:2016/10/04
Tag:citizens e-participation; e-government; evaluation tool; research-based learning; transparent processes; user expectations; user experience; website analysis
First Page:16
Last Page:40
Source:This paper appears in International Journal of E-Planning Research, Volume 5 Issue 4, October-December 2016, authored by Margit Christa Scholl. Copyright 2016, IGI Global, www.igi-global.com. Posted by permission of the publisher.
Institutes:Fachbereich Wirtschaft, Informatik, Recht
Dewey Decimal Classification:3 Sozialwissenschaften / 35 Öffentliche Verwaltung, Militärwissenschaft / 351 Öffentliche Verwaltung
Licence (German):Das Dokument ist urheberrechtlich geschützt