@article{JastrobJentschMueller2000, author = {Michael Jastrob and Peter Jentsch and Stefan M{\"u}ller}, title = {Kundenzufriedenheitsanalyse – Bericht {\"u}ber ein studentisches Projekt}, journal = {Wissenschaftliche Beitr{\"a}ge 2/2000}, volume = {5}, number = {2}, pages = {74 -- 77}, year = {2000}, }