Addressing Non-Functional Properties of Services in IT Service Management
- A key point that remains to be addressed is the assurance of service levels for end-user applications that rely on these provider models. This chapter describes an approach for addressing non-functional properties (NFPs) of services in service-oriented architectures (SOA). The approach is based on reference models such as the IT Infrastructure Library (ITIL) and the SOA life cycle model. It has been applied in several industrial settings in the telecommunications sector.
Author: | Prof. Dr. Vladimir Stantchev, Prof. Dr. Gerrit Tamm |
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Parent Title (English): | Non-Functional Properties in Service Oriented Architecture: Requirements, Models and Methods |
Publisher: | IGI Global |
Place of publication: | Hershey |
Document Type: | Part of a Book |
Language: | English |
Date of Publication (online): | 2014/03/06 |
Year of first Publication: | 2011 |
Publishing Institution: | SRH Berlin University of Applied Sciences |
Release Date: | 2014/03/07 |
Tag: | IT Service; Non-Functional Properties; Service-Oriented Architecture |
First Page: | 324 |
Last Page: | 334 |
Note: | Online: https://www.researchgate.net/publication/286454960_Addressing_Non-Functional_Properties_of_Services_in_IT_Service_Management |
Link author profile: | https://www.srh-berlin.de/hochschule/hochschulteam/stantchev-vladimir/ |
Link author profile: | https://www.srh-berlin.de/hochschule/hochschulteam/tamm-gerrit/ |
Institutes: | Institute of Information Systems (IIS, SRH Berlin) |
JEL-Classification: | O Economic Development, Technological Change, and Growth |
Licence (German): | ![]() |