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Service-oriented IT-Management: benefit, Cost and Success Factors

  • Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put into place in European companies. Benefit and cost categories of integrating service-oriented principles into IT management processes are analyzed. Additionally success factors for implementing serviceoriented IT management are investigated. For this purpose, six case studies were conducted. The situation of IT management before and after implementation was analyzed and comments are made on the corresponding transformation projects. Based on the case studies, this paper shows three typical benefit categories of service-oriented IT management. Eight cost categories for implementing and operating service-oriented IT management processes are discussed and six success factors of pertinent re-organization projects are identified. Findings can serve as guidelines for other IT organizations andDue to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put into place in European companies. Benefit and cost categories of integrating service-oriented principles into IT management processes are analyzed. Additionally success factors for implementing serviceoriented IT management are investigated. For this purpose, six case studies were conducted. The situation of IT management before and after implementation was analyzed and comments are made on the corresponding transformation projects. Based on the case studies, this paper shows three typical benefit categories of service-oriented IT management. Eight cost categories for implementing and operating service-oriented IT management processes are discussed and six success factors of pertinent re-organization projects are identified. Findings can serve as guidelines for other IT organizations and can be used as enabler for getting informed decisions regarding the initiation of service-oriented IT management. Finally, the article highlights four current trends for service-oriented IT management and further research is outlined.…show moreshow less
Metadaten
Author: Axel Hochstein, Prof. Dr. Gerrit Tamm, Walter Brenner
Parent Title (English):13th European Conference on Information Systems (ECIS 2005), Regensburg
Document Type:Conference Proceeding/Conference Report
Language:English
Date of Publication (online):2014/07/29
Year of first Publication:2005
Publishing Institution:SRH Berlin University of Applied Sciences
Contributing Corporation:Universität Regensburg
Release Date:2014/07/29
Tag:Service-oriented IT-Management:
Note:
Online: https://www.researchgate.net/publication/221408065_Service-Oriented_IT_Management_Benefit_Cost_and_Success_Factors
Link author profile:https://www.srh-berlin.de/hochschule/hochschulteam/tamm-gerrit/
Date:26.-28.05.2005
Institutes:Institute of Information Systems (IIS, SRH Berlin)
JEL-Classification:O Economic Development, Technological Change, and Growth
Licence (German):License LogoCreative Commons - Namensnennung-Nicht kommerziell-Keine Bearbeitung
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