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Online Service Quality of Web-based E-Mail-Services: an Empirical Study for The German Market

  • E-mail services represent an essential part of the IT landscape of enterprises. Besides in-house hosting, every company can make use of offers from specialized Application Service Providers (ASPs). Former research has shown a lack of transparency in the market for web-based services. This paper summarizes the results of a study on professional web-based e-mail services catering to the German-speaking market. This research mainly addresses following questions: What are the similarities and differences between the various services in the market? To which extent do the offered services meet a corporation's requirements? What kind of methodology can be used to analyze and to compare web-based services? And, with that in mind, do web-based e-mail-services represent a serious alternative to in-house hosting of e-mail-services? To answer these questions we compared information of selected service providers on the basis of a multi-scenario utility analysis.

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Metadaten
Author: Martin Schlegel, Prof. Dr. Gerrit Tamm
URN:urn:nbn:de:0298-opus4-6566
Parent Title (English):42th Hawaii International Conference on System Science (HICSS-42), Hawaii
Document Type:Conference Proceeding/Conference Report
Language:English
Date of Publication (online):2014/07/29
Year of first Publication:2009
Publishing Institution:SRH Berlin University of Applied Sciences
Contributing Corporation:University of Hawai'i at Manoa
Release Date:2014/07/29
Tag:Empirical Study; Germany; Online Service Quality; Web-Based E-Mail-Services
First Page:1
Last Page:10
Link author profile:https://www.srh-berlin.de/hochschule/hochschulteam/tamm-gerrit/
Date:05.-08.01.2009
Institutes:Institute of Information Systems (IIS, SRH Berlin)
JEL-Classification:O Economic Development, Technological Change, and Growth
Licence (German):License LogoCreative Commons - Namensnennung-Nicht kommerziell-Keine Bearbeitung
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