TY - CHAP A1 - Schermuly, Carsten C. A1 - Büsch, Victoria A1 - Brusch, Michael A1 - Deller, Jürgen T1 - Expectation, motivation and willingness to prolong working life of German workers T2 - 16th QMOD-ICQSS Proceedings Quality Management and Organizational Development Conference, Maribor N2 - Keine Angabe - No details KW - Germany KW - Silver Workers KW - Demographic Change Y1 - 2013 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-4201 SP - 253 EP - 264 ER - TY - CHAP A1 - Wulf, Alexander J. T1 - Employee Well-Being Policy in the Japanese Business Culture T2 - MIC 2013: Science and Policy Makers for Sustainable Future: Proceedings of the 14th International Conference, Koper N2 - Keine Angabe - No details KW - Employee KW - Well-Being Policy KW - Japan Y1 - 2013 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. SP - 153 EP - 166 ER - TY - CHAP A1 - Pittke, Fabian A1 - Leopold, Henrik A1 - Mendling, Jan A1 - Tamm, Gerrit T1 - Enabling Reuse of Process Models through the Detection of Similar Process Parts T2 - Business Process Management Workshops N2 - Many companies use business process modeling to support various improvements initiatives leading to an increasing number of process models. Typically, these models are stored in a collection containing several hundreds of process models. In many cases, process models are overlapping, although parts could be easily reused saving costs and efforts. Different labeling styles and evolving process models complicate the detec- tion of reusable model parts. In this paper, we propose a novel approach for the detection of equivalent and similar process model parts that ex- ploits semantic comparison of activity labels and behavioral comparison of control flow. We evaluate our approach on the SAP Reference Model, a collection with 604 process models. The evaluation reveals insights for the thresholds of semantic and behavioral similarity of process models as well as their influence for similar process part detection. Hence, we identify five candidate groups with specific similarity properties that contain reoccurring process parts. KW - Business Process Modeling KW - Similar Process Part Detection KW - Semantic Similarity KW - Behavioral Similarity Y1 - 2012 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-40 SN - 978-3-642-36284-2 SP - 586 EP - 597 PB - Springer CY - Berlin ER - TY - CHAP A1 - Towers, Ian T1 - Learning how to be a modern manager while sitting on the sofa: the role of television in diffusing and legitimising management practices T2 - EGOS Conference 2013, Montréal N2 - What processes must have taken place so that HR managers or operations managers somehow ‘know’ that they have to do things differently from the way they did things five or fifteen years ago? How do they learn what the latest management trends are? The creation and diffusion of management theories and practice is generally viewed as a three stage process: business schools and consulting firms produce the knowledge, the business press disseminates it, and then there is a process of legitimization as these theories become part of ‘common sense’ and form the standard managerial discourse through their representation in non-business media. An ever increasing amount of attention has been paid to the first two of these stages, but relatively little has been paid to how management knowledge might be diffused through other methods. This paper is an attempt to address this gap. KW - Management Knowledge KW - Television KW - Knowledge Diffusion Y1 - 2013 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-352 ER - TY - CHAP A1 - Brüning, Stefan A1 - Zapotoczky, Johannes A1 - Ibach, Peter A1 - Stantchev, Vladimir T1 - Cooperative Positioning with MagicMap T2 - Workshop on Positioning, Navigation and Communication 2007 (WPNC'07) N2 - We present MagicMap, a cooperative, hybrid positioning system developed at the Humboldt-University in Berlin. While most other positioning systems are limited to specific scenarios and technologies our system provides means to incorporate any available wireless networking technology. Currently, MagicMap supports WLAN, RFID, and ZigBee as wireless technologies for positioning and Linux, Windows, and Windows CE as platforms. Position calculation and exchange is based on a cooperative approach allowing an open internet community to share the required data. KW - Cooperative KW - Hybrid KW - Indoor KW - Positioning Y1 - 2007 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-695 ER - TY - CHAP A1 - Price, Michael A1 - Tamm, Gerrit A1 - Stantchev, Vladimir T1 - SaaS Marketplaces - visions from theory and experience from practice T2 - Proceedings of the 19th Biennial Conference of the International Telecommunications Society (ITS2012), Bangkok N2 - Cloud computing, especially Software-as-a-Service (SaaS), changes the IT processes of companies for application deployment, access, usage, maintenance, governance and management. In an age of Bring-Your-Own-Device, small businesses through to globally operating companies increasingly support their employees and customers with SaaS-applications that allow access to internal and external business information. Whether employees are in the office, at a client facility, at home or on the road, they need fast, easy access to business applications with any type of device. SaaS offers companies an interesting alternative to classical on-premise IT solutions. Cloud computing provides innovative applications, high connectivity and performance, cost reduction, flexibility and fast time to market with a minimum of effort. Cloud computing is a special form of outsourcing that has its roots in the fifties. Ten years ago similar concepts to cloud computing e.g. Application Service Providing (ASP) appeared and failed. But it seems that the willingness to use cloud computing is now much higher and the cost pressure effects of the financial crisis also motivate decision makers in companies to focus on cloud computing. This contribution presents the results of actual scientific literature investigations alongside interviews with owners of Software-as-a-Service Marketplaces. It describes several types of SaaS marketplaces using different business models to bring together customers and providers. It shows that SaaS marketplaces are two-sided and demonstrates how platforms are emerging that bundle features into significant value propositions for both sides. This work is relevant to firms who seek business solution recommendations beyond the focus of their on-premise-focussed advisors. It is also relevant for owners and potential owners of SaaS marketplaces and SaaS providers exploring alternatives in their distribution mix. KW - SaaS KW - Marketplace KW - Cloud Computing KW - Two-Sided Market Y1 - 2012 N1 - Online: https://www.econstor.eu/bitstream/10419/72513/1/742586251.pdf ER - TY - CHAP A1 - Stantchev, Vladimir A1 - Tamm, Gerrit T1 - Towards Ambient Intelligence and the Internet of Services in Healthcare N2 - The emergence of the Internet of Services and the Internet of Devices opens new possibilities for societal computung scenarios. Ambient Intelligence (AmI) is a vision of an environment that puts the needs of the user in the center of the technological design process. An AmI environment consists of ubiquitous distributed devices such as sensors, displays, data memories which are embedded in everyday objects like walls, clothes, tables or the pavement. These devices are interconnected and seamlessly deliver applications and services to the user. AmI emphasizes the intelligence of the environments interfaces and the intelligence that can be achieved by correlating context information from different data sources. In this work we present an approach to transfer the AmI vision to the public services sector using the paradigm of service orientation and Cloud Computing. Based on scenarios in the healthcare sector the benefits and challenges of such transfer are presented. KW - Internet of Services KW - Internet of Devices KW - Ambient Intelligence KW - Public Services KW - Health Care Y1 - 2010 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-727 ER - TY - CHAP A1 - Werner, Matthias A1 - Richling, Jan A1 - Milanovic, Nikola A1 - Stantchev, Vladimir T1 - Composability Concept for Dependable Embedded Systems T2 - Proceedings of the International Workshop on Dependable Embedded Systems at the 22nd Symposium on Reliable Distributed Systems (SRDS 2003) N2 - Composability is a sought after property. However, whereas there is usually an intuitive understanding of this concept, a clear definition has been frequently missing. In this paper, we refine our concept of composability given in. We see composability as a property of an architecture not of systems. In addition, we do not want to reduce composability to the functional specification; rather, we are focusing on how composability effects the nonfunctional properties, especially the composed system's real-time behavior, its reliability, its security, etc. We see the advantage of our approach in having a wide application domain. It works for functional and non-functional properties, it may consider both, hardware and software, and it allows for a description of composition anomalies. In this paper, we show how to apply our concept to an embedded hardware-software co-designed architecture and to composition and decomposition of dependable services in embedded environments. KW - Embedded Systems KW - Composability Concept KW - Composability Y1 - 2003 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-747 ER - TY - CHAP A1 - Stantchev, Vladimir T1 - Service-based Systems in Clinical Environments T2 - Information Service Design Symposium 2008 N2 - In this report we present an architectural approach to add quality-of-service (QoS) assurance and location awareness to service-based systems within existing clinical infrastructures. To address typical design requirements of such systems (e.g., cooperating services, performance and availability) the work proposes a service-oriented architecture (SOA) as architectural concept and architectural translucency to provide stable QoS. We evaluate position sensing systems, QoS assurance approaches and present design principles for service-based health care applications. Furthermore, we present a clinical application scenario and an architectural approach to integrate existing infrastructure into a human centric assistance system. KW - Public Services KW - Quality of Service KW - Health Care KW - Location Awareness Y1 - 2008 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-759 ER - TY - CHAP A1 - Schubert, Johannes A1 - Mautsch, Erik A1 - Stantchev, Vladimir A1 - Tamm, Gerrit T1 - Rechtliche Rahmenbedingungen für die Datenerhebung durch AAL-Infrastruktur bei der Pflege N2 - Bei der Datenerhebung und -verarbeitung durch AAL-Infrastruktur im Pflegesektor sind rechtliche Rahmenbedingungen zu prüfen, die die Nutzung der Messdaten juristisch zulässig machen. Hierzu wurden die in der praxisnahen Pflegeliteratur dargestellten Rechtsnormen zusammengefasst und kategorisiert. Somit ließ sich ermitteln, welche Daten als schützenswert zu definieren und mit welchen Sicherungsmaßnahmen zu versehen sind. Auf dieser Basis kann ein Ansatz präsentiert werden, der eine rechtlich unbedenkliche Absicherung aller technischen Elemente bei der Implementierung einer AAL-Infrastruktur in der Pflege ermöglicht. N2 - For collecting and processing data with AAL infrastructure in the nursing sector, there are legal rules to examine to build a legal framework for the usage of these measured data. Therefore, we consolidated and categorized legal norms presented in the practical orientated nursing literature. Consequently, we identify which data can be defined as worth protecting and which measures of protection are possible for them. On this basis, we present an approach for a legally safe usage of every kind of technical elements within the implementation of AAL infrastructure in the nursing sector. KW - AAL KW - Datenschutz KW - Smart Items Y1 - 2013 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-2607 ER - TY - CHAP A1 - Brusch, Michael A1 - Büsch, Victoria T1 - The Role of Job related Factors to Prolong Working Life: An Analysis for the German Labour Market T2 - Proceedings of the 15th QMOD Conference on Quality and Service Sciences N2 - Labour markets and companies in some developed countries have to consider general demographic changes. While the group of elderly workers grows, their sustainment will become more important in future (e.g. Höhn et al. 2008; Dittrich et al. 2011). Especially in combination with an ageing population and a later entrance into the labour market a future shortfall of active workers can be assumed. Germany – as one example of such countries – has only a limited number of options that policy makers and companies can use in the coming decades. One of these is the increased use of the three growing segments in the population: older people, immigrants and an increased participation of women in the labour market. This study focuses the first segment as a potential work force. When promoting that a higher employment rate of older workers can be considered as serious alternative for dealing with the current shortfall of skilled labour force, the motivation of these workers has to be investigated. The works of Alavinia et al. (2007) and Wang, Shultz (2010), which discuss factors influencing the decision to prolong the working age, can be used as starting point. In this context, we analyse the German labour market as an example for a developed country. For the analysis, we use a representative data set of the Federal Institute for Population Research of Germany from published in2008. Here, 1,500 employees (blue collar workers, white collar workers, civil servants) aged between 55 and 64 years were asked about their work situation, motivation and related factors (e.g. further education, job rewards; Büsch et al. 2010). During the data analysis we identify groups of elderly workers using cluster analysis (e.g. Cormack 1971) to develop recommendations for companies. By using existing work motivation and related findings, as well as a representative empirical data set, our study reveals a possibility to identify, classify, and enhance the motivation of workers at the end of their career. This is necessary to keep the quality of goods and service production at an appropriate level. The value of the paper comes from the large number of respondents of the data set and the high relevance of the German situation for other developed countries. At the end, powerful recommendations for companies how to involve and motivate elderly workers for longer periods of employment can be derived. KW - Elderly Workers KW - Further Education KW - Workability KW - Work Motivation Y1 - 2012 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-2690 SP - 272 EP - 281 ER - TY - CHAP A1 - Brusch, Michael A1 - Büsch, Victoria A1 - Ante, Arta T1 - Typology of Workers at the End of Their Career in Germany T2 - 13th International Conference on Combined Actions and Combined Effects of Environmental Factors, Tampere (Finnland) N2 - Keine Angabe No details KW - Older Worker KW - Germany Y1 - 2011 N1 - Vollext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Mejia, F. A1 - Glasberg, Ronald A1 - Tamm, Gerrit A1 - Lopez, Gabriel J. T1 - Readiness Level to adopt Smart Grid Technologies: Study for the City of Medellin N2 - The smart grid development in Latin America shows a big gap in the amount of research and development when compared with the USA and EU where the topic has been active for almost 10 years. In this context two different models and expert surveys are used in this study to evaluate the readiness level of the city of Medellin to adopt smart grid technologies. The results of this study show that the City has the utilities, the knowledge, the universities and the human resource to become a role model in the region. But an effort to integrate all the actors and impulse a common agenda is required. The utility companies need to lead this development, but regulators, academia and industry must back up this endeavor and enable Medellin to lead the power grid development of the next years in the region. KW - Power Distribution KW - Power Grids KW - Power System Economics KW - Power System Planning KW - Smart Grids Y1 - 2011 SN - 978-1-4577-1802-1 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Glasberg, Ronald A1 - Zohr, Katrin T1 - Innovation in Human Resources: a theoretical Advancement on employee motivation and organizational innovation T2 - 2nd International Conference on Economics, Business and Management N2 - Innovation is an important topic for companies in order to stay competitive in the market. Without innovation and the closely linked subject of creativity, companies would not develop further and could not succeed within the globalized world. A crucial factor of innovation and creativity are people. Employees need to have the possibility to be creative because without creative minds no new ideas are generated and therefore no innovation takes place. The aim of the paper is to give an overview about the linkage between creativity and innovation. Additionally the theoretical advancement describes the importance of employee motivation for organizational innovation. The results show the necessity of creative work force within an innovative organization since creativity and innovation are closely related to each other. Employee motivation plays a key role for creativity hence a positively stimulating corporate culture is needed in order to have an innovative company. KW - Organizational Behaviour KW - Creativity KW - Employee Motivation KW - Incentives and Performance based Rewards KW - Process Innovation Y1 - 2011 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-2861 VL - 22 SP - 7 EP - 11 PB - IACSIT Press CY - Singapore ER - TY - CHAP A1 - Ternès, Anabel T1 - The managers of tomorrow: how well students feel prepared by universities, to behave in terms of CSR T2 - Porductivity, Investment in Human Capital and the Challenge of Youth Employment. Comparing Developments and Global Responses. III. edition. University Bergamo N2 - Keine Angabe - No datails KW - Corporate Social Responsibility KW - Management Y1 - 2012 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-3374 ER - TY - CHAP A1 - Opazo Basaez, Marco A1 - Ghulam, Sarfaraz A1 - Arias Aranda, Daniel A1 - Stantchev, Vladimir T1 - Smart healthcare services: a patient oriented cloud computing solution N2 - Objectives/rationale: Healthcare systems all over the world are facing difficult challenges that have a direct impact and influence the delivery of healthcare services. As a response healthcare institutions are relying in the implementation of Information and communication technologies (ICTs) to overcome difficulties and satisfy patients’ demands in a cost-effective way adopting new technologies capable to innovate, extend, and redefine the way healthcare has been delivered for decades. New technological innovations such as Internet of things (IoT), Smart item technology, and cloud computing can improve the traditional e-healthcare system and extend service provision beyond the hospital facilities by using wireless sensor networks (WSN) and radio frequency identification devices (RFID), providing a new type of services advertised as “smart.” This type of services, enable doctors to treat patients remotely and allows people to do their normal daily routines, occupations, and activities while receiving appropriate, timely, and high-quality ubiquitous healthcare services. Methods: An exploratory study is performed to review the route towards smart healthcare services, emphasizing the use of information and communication technologies (ICTs) and smart item technology as enhancers for smart healthcare services provision. Results/findings: A new technological infrastructure promises to transform medical practice and disease prevention by empowering healthcare institutions with smart items for remote patient monitoring eliminating time-wasting procedures, reducing health costs, improving quality of service and patients satisfaction. Implications/conclusions: Traditional e-healthcare system is transitioning into an interconnected smart-healthcare system potentiated by new technological advances capable to extend healthcare service provision and offer smart healthcare services. KW - Healthcare KW - Cloud Computing Y1 - 2014 N1 - Online: https://www.researchgate.net/publication/275274958_Smart_healthcare_services_a_patient_oriented_cloud_computing_solution ER - TY - CHAP A1 - Tamm, Gerrit A1 - Wünsche, Maria ED - Ciborra, C. U. ED - Mercurio, R. ED - de Marco, M. ED - Martinez, M. ED - Carignani, A. T1 - Strategies to reduce information asymmetry in Web Service Market T2 - Proceedings of the Eleventh European Conference on Information Systems N2 - The web service model provides fundamental advantages compared to the classical software usage model. But transactions in the web service market have by far not reached the expected level. A reason for the tendency of market failure is the verifiable information asymmetry and uncertainty in the web service market. Besides deficiencies on the supply side, regarding configuration, display and communication of web service bundles, the limited web service knowledge of potential buyers are constitutional causes to the modest development and enforcement of the web service model. By the help of strategies derived from information economics the present study elaborates measures to take in order to prevent the market for web based services from failing. The conclusions of an online-based questioning experiment offer strategic recommendations to reduce buyer’s uncertainty in outsourcing decision. Results of the experiment point out the significant positive impact to reduce information asymmetry and transaction uncertainty in the web service market by integrating information substitutes in the web service bundle in order to transform experience and credence qualities into search qualities. It can be verified that web service customers have a higher willingness to pay when information substitutes are integrated into the web service bundle. KW - web service model KW - web service market Y1 - 2015 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-7034 SP - 1898 EP - 1912 ER - TY - CHAP A1 - Tamm, Gerrit A1 - Günther, Oliver T1 - Business Models for ASP Marketplaces T2 - Proceedings of the Eighth European Conference on Information Systems N2 - Abstract: ASP (Application Server Provider) marketplaces provide a fundamental alternative to the classical business model of software licensing. At this point, it is still unclear why and when customers prefer the ASP model over more traditional approaches. To make ASP more attractive, more knowledge about possible pricing and product strategies is needed. In this paper we describe different business models for ASP marketplaces. We first compare the cost structures of the classical licensing model with the new server-based approach. Then we illustrate how price and product differentiation may improve overall market efficiency. In particular, we show that by selling different software versions for different prices, ASP marketplaces may obtain near-optimal revenues with products that are relatively inexpensive, disaggregated, and customizable. Consumers can thus choose between a wide variety of product lines to fit their differing budgets and requirements. KW - Application Server Provider KW - ASP Y1 - 2000 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-7046 SP - 968 EP - 975 ER - TY - CHAP A1 - Gerke, Kerstin A1 - Petruch, Konstantin A1 - Tamm, Gerrit T1 - Optimization of Service Delivery through Continual Process Improvement: a Case Study T2 - 40. Jahrestagung der Gesellschaft für Informatik e.V. (GI), Leipzig N2 - In order to deliver services of high quality in a cost-effective manner, processes and their support through information technology (IT) play an increasingly significant role. We present an approach, which allows optimizing the service delivery through continual process improvement. This approach combines the 7-step improvement process recommended by ITIL with process mining. On the basis of suggestions derived from process mining, performance indicators of different services are determined and subsequently compared as part of an internal benchmark. The approach, which will be trialed in practice, enables the optimization of service delivery certainly, but it is also concerned with the most effective utilization of limited resources in terms of people and tools. KW - Service Delivery KW - Process Improvement: KW - ITIL KW - Process Mining Y1 - 2010 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-6537 ER - TY - CHAP A1 - Stantchev, Vladimir A1 - Tamm, Gerrit T1 - SOA Governance for the Internet of Services T2 - 18th Biennial Conference of the International Telecommunications Society, Tokio N2 - Keine Angabe No details KW - Internet of Services KW - SOA Y1 - 2010 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Gerke, Kerstin A1 - Tamm, Gerrit T1 - Continuous Quality Improvement of IT Processes based on Reference Models and Process Mining T2 - 15th Americas Conference on Information Systems (AMCIS'09), San Francisco N2 - The inherent quality of business processes increasingly plays a significant role in the economic success of an organization. More and more business processes are supported through IT processes. In this contribution, we present a new approach which allows the continuous quality improvement of IT processes by the interconnection of IT Infrastructure Library (ITIL) reference model and process mining. On the basis of the reference model, to-be processes are set and key indicators are determined. As-is processes and their key indicators derived by process mining are subsequently compared to the to-be processes. This new approach enables the design and control of ITIL based customer support processes which will be trialed in a practice case of a customer relationship management (CRM) system. The procedural models, as well as its results, are introduced in this publication. KW - Quality Improvement KW - IT Processes KW - Process Mining Y1 - 2009 N1 - Online: https://www.researchgate.net/publication/220893289_Continuous_Quality_Improvement_of_IT_Processes_based_on_Reference_Models_and_Process_Mining ER - TY - CHAP A1 - Schlegel, Martin A1 - Tamm, Gerrit T1 - Online Service Quality of Web-based E-Mail-Services: an Empirical Study for The German Market T2 - 42th Hawaii International Conference on System Science (HICSS-42), Hawaii N2 - E-mail services represent an essential part of the IT landscape of enterprises. Besides in-house hosting, every company can make use of offers from specialized Application Service Providers (ASPs). Former research has shown a lack of transparency in the market for web-based services. This paper summarizes the results of a study on professional web-based e-mail services catering to the German-speaking market. This research mainly addresses following questions: What are the similarities and differences between the various services in the market? To which extent do the offered services meet a corporation's requirements? What kind of methodology can be used to analyze and to compare web-based services? And, with that in mind, do web-based e-mail-services represent a serious alternative to in-house hosting of e-mail-services? To answer these questions we compared information of selected service providers on the basis of a multi-scenario utility analysis. KW - Online Service Quality KW - Web-Based E-Mail-Services KW - Empirical Study KW - Germany Y1 - 2009 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-6566 SP - 1 EP - 10 ER - TY - CHAP A1 - Winkler, Till J. A1 - Koroleva, Ksenia A1 - Tamm, Gerrit T1 - Wireless City Initiatives in Europe: towards a Service-Oriented Approach T2 - 2009 Conference on Techniques and Applications for Mobile Commerce, Mérida (Spain) N2 - The application of wireless technologies in urban areas is at the beginning of a transformation. While municipalities worldwide have invested in deploying wireless access infrastructures, the services which build up on these and add value for individuals and organizations are still at their early stage. Especially for European municipalities there is still a looming potential. This paper explores the current status of municipal wireless adoption in Europe based on the analysis of 25 initiatives in European metropolitan areas and derives a setup approach for wireless city initiatives which focuses on the definition and evaluation of innovative services. The approach includes overall design requirements, a generic stakeholder analysis as well as clusters for innovative wireless services and is illustrated by a case example of an ongoing wireless city project in Germany. KW - Wireless City KW - Europe Y1 - 2009 N1 - Online: https://www.researchgate.net/publication/221093811_Wireless_City_Initiatives_in_Europe_-_Towards_a_Service-Oriented_Approach SP - 36 EP - 47 ER - TY - CHAP A1 - Hartmann, Michael A1 - Takahashi, Akira A1 - Mukamel, Shaul A1 - Schreiber, Michael T1 - Soliton and Exciton Effects in Femtosecond Pump Probe Spectroscopy of Conjugated Polymers T2 - International Conference on Excitonic Processes in Condensed Matter, Darwin N2 - Keine Angabe - No details KW - Engineering KW - Femtosecond pump probe KW - Conjugated polymers Y1 - 1994 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-5859 ER - TY - CHAP A1 - Hartmann, Michael A1 - Takahashi, Akira A1 - Mukamel, Shaul T1 - Soliton and Exciton Effects on Photoexcited Conjugated Polymers T2 - 2nd International Topical Conference on Optical Probes of Conjugated Polymers and Fullerenes, Salt Lake City N2 - Keine Angabe - No details KW - Engineering KW - Conjugated polymers Y1 - 1994 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Wang, Hong Xiang A1 - Takahashi, Akira A1 - Hartmann, Michael A1 - Mukamel, Shaul T1 - Quantum Confinement and Nonlinear Optical Response of Conjugated Molecules T2 - International Symposia on Optoelectronic Packaging and Interconnects, Los Angeles N2 - Keine Angabe - No details KW - Engineering KW - Conjugated molecules Y1 - 1993 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-5911 ER - TY - CHAP A1 - Hartmann, Michael A1 - Schäfer, Wilfried A1 - Schmitt-Rink, Stefan T1 - Time-resolved and time-integrated four-wave-mixing signals of two-dimensional magneto-excitons T2 - International Meeting on Optics of Excitons in Confined Systems, Giardini Naxos N2 - Keine Angabe - No details KW - Physics KW - Optics Y1 - 1991 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Full text due to copyright not available. ER - TY - CHAP A1 - Hamann, Lisa A1 - Tamm, Gerrit A1 - Kämpfer, Sascha T1 - Analysis and comparison of existing maturity models for business processes T2 - IADIS e-Society 2013 Conference, Lisbon N2 - The continuous optimization of business processes is becoming an increasingly important factor for a company’s long-term success. Maturity models for business processes aim at maintaining a distinct quality of processes and help to determine the maturity level of the processes and the company’s maturity. Previous research has shown the lack of transparency and standardization for maturity models. In particular, existing maturity models were not scientifically compared and evaluated among themselves. Uncertainty and unawareness in selection and application of adequate maturity models can be observed in applied science and practice. The aim of the scientific work was to evaluate existing business process maturity models in terms of strengths and weaknesses in order to provide a comprehensive and reliable knowledge-based on specific evaluation criteria setting. The conclusions have been used to take advantage of one of the pre-chosen models to measure the maturity of a business process. The examined models were CMMI, BPMM-OMG, PEMM and EDEN. The applied methodology consists of literature research, empirical findings and practical application. The empirical findings comprise a purpose-made questionnaire and an outcome weighted in terms of importance and / or appliance. A particular challenge of the research was to compare the different maturity models based on their criteria, scales and general scope. KW - Business Process Management (BPM) KW - Business Process Maturity Model (BPMM) KW - Capability Maturity Model Integration (CMMI) KW - European Foundation for Quality Management (EFQM) KW - Process and Enterprise Maturity Model (PEMM) Y1 - 2013 N1 - Online: http://www.cse.dmu.ac.uk/~fsiewe/papers/faisal_siewe_esociety_2013.pdf ER - TY - CHAP A1 - Towers, Ian T1 - It didn't work out like we thought it would: understanding unwanted outcomes of a planned organizational change T2 - XXXIII Sunbelt Social Networks Conference of the International Network for Social Network Analysis (INSNA), Hamburg N2 - Keine Angabe No details KW - Organizational Change KW - Unwanted Outcome Y1 - 2013 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Towers, Ian T1 - Organizational Change: Processes and Levels T2 - 15th IAMB Conference, Lisbon N2 - Keine Angabe No details KW - Organizational Change Y1 - 2013 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Towers, Ian A1 - Ternès, Anabel T1 - Change journeys, language and reflexivity T2 - 8th International Conference in Critical Management Studies, Manchester N2 - When planned organisational change happens, the members of the organisation experience it in different ways at different times. Their “change journeys” begin with the original response to the change initiative and they pass through a sequence of steps from the initial realisation that there is a discrepancy or inconsistency with pre-existing schemas (i.e. when the individual learns of a change, or perceives that there has been a change) to an actual change in their own schemas (George and Jones, 2001), which is the point where the change journey has (temporarily) ended and the destination been reached. Such a journey becomes possible when individuals start to question their own position(s) in regard to the change, when they start taking into account their own reactions to it together with developments and responses to the change initiative at the meso and macro-level over time. As individuals reach different understandings about themselves during the change process, their change journey itself changes: they may set out for a new destination, or continue to the original destination but follow a different route. Much of the literature on reactions to change ignores the tendency of individuals to pay attention to their own reasons for how they react and tends to view responses to change–especially resistance– almost as an involuntary reflex rather than as part of a complex process of interpretation and action carried out by self-aware individuals. This paper reports on how reflexivity is a vital aspect of the change journey. We carried out a longitudinal, multi-level qualitative study of a planned change initiative at PCo, the Canadian subsidiary of a European pharmaceutical company, which involved the introduction of a new organisational structure– the creation of a matrix structure. Grounded theory was used to guide the research. More than sixty in-depth interviews were carried out over a period of eighteen months. The data from these interviews were supplemented by quantitative data. We describe how members of the organisation thought through what the change was “really” about and what it meant for them. They told stories and passed on anecdotes, which provided a way of demonstrating their own analysis of the change and their role in it, and of then building on this in order to achieve particular goals, like simply securing their own position or moving up the career ladder. We show that there was an element of playfulness in these processes. The employees analysed their own position and changed this according to developments in their groups and in the organisation. For some, it was like playing a game where they had to react to what was going on and change their tactics and strategy. This could then meant replanning their own change journeys. In analysing this process, we pay particular attention to the role of language. Language is not simply a mechanism of communication, but rather a fundamental aspect of organisation and organising (eg Westwood and Linstead, 2001). One view is that organisation exists only through language, leading to views of organisation as text, or as narrative, or as constituted in discourse (e.g. Mumby and Clair, 1997). So there is great value at investigating discourse during change processes because language, in the form of conversations, stories and rumours, is a significant factor in the way change is conceptualised (Balogun and Johnson, 2005). Conversation – “language-based interactions of individuals within organisations” (Woodilla, 1998: 33)– is one of the most common forms of communication in the workplace. Studies of managerial activities (e.g. Mintzberg, 1973) have shown that managers spend a large part of their time in carrying out oral communications. The act of conversation and the content of conversation produce action (Hardy et al., 2000), which indicates why conversations can play an important part in a change process. The way in which organisational members negotiate meaning in the change process is through discursive practices and textual objects (Anderson, 2005). Indeed, coherent language use can play a significant role in the outcome of change initiatives (Sillince, 1999) and there are fragmented and competing discourses within an organisation during a change process. Stories play a significant role in the creation and maintenance of meaning in organisations. Stories are passed from one person to another through conversation, and storytelling is “something done around the water cooler” (Boje at al., 2001: 166). The informal nature of storytelling does not mean that it is not important. Boje (1991) shows how the use of stories enabled change to take place, as when an executive's storytelling enabled him to convince colleagues to move in new direction. Indeed, Tsoukas (2005) argues that organisational change is the process of constructing and sharing new meanings and interpretations of organisational activities. Discourse, then, is a mechanism through which change happens and through which change journeys are planned and re-planned and made. The members of an organisation use discourse in all its various forms to reflect on and change (or not) their own position and to influence the change journeys of others. KW - Organisational Change KW - Language Y1 - 2013 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Towers, Ian A1 - Ternès, Anabel T1 - Become a responsible manager by watching TV T2 - 27th Annual Conference Managing to Make a Difference, Liverpool N2 - Keine Angabe No details KW - Management Y1 - 2013 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Towers, Ian A1 - Ternès, Anabel A1 - Shauchenka, Natallia T1 - Testing the impact of gamification on the interest in urban planning T2 - 12th Annual Worldwide Forum on Education and Culture, Rome N2 - Keine Angabe No details KW - Urban Planning KW - Gamification Y1 - 2013 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Ibach, Peter A1 - Tamm, Gerrit A1 - Horbank, Matthias T1 - Dynamic Value Webs in Mobile Environments Using Adaptive Location-Based Services T2 - 38th Hawaii International Conference on System Sciences (HICSS-38 2005), Hawaii N2 - Web Services appear promising to facilitate interoperability and enable Dynamic Value Webs - the on-demand aggregation of services even across enterprise boundaries. However, past experiences have shown interoperability limitations in practice mainly due to information asymmetries on the Web Services markets. This Paper describes a service-oriented architecture for building Dynamic Value Webs in mobile environments using adaptive Location-Based Services. Our concept addresses the following three predominant difficulties: (1) service adaptivity to changing conditions in mobile environments, (2) interoperability including higher levels of semantics, and (3) assuring trustworthiness to all affected parties. KW - Dynamic Value Webs KW - Mobile Environment Y1 - 2005 N1 - Online: https://www.researchgate.net/publication/221181318_Dynamic_Value_Webs_in_Mobile_Environments_Using_Adaptive_Location-Based_Services ER - TY - CHAP A1 - Hochstein, Axel A1 - Tamm, Gerrit A1 - Brenner, Walter T1 - Service-oriented IT-Management: benefit, Cost and Success Factors T2 - 13th European Conference on Information Systems (ECIS 2005), Regensburg N2 - Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put into place in European companies. Benefit and cost categories of integrating service-oriented principles into IT management processes are analyzed. Additionally success factors for implementing serviceoriented IT management are investigated. For this purpose, six case studies were conducted. The situation of IT management before and after implementation was analyzed and comments are made on the corresponding transformation projects. Based on the case studies, this paper shows three typical benefit categories of service-oriented IT management. Eight cost categories for implementing and operating service-oriented IT management processes are discussed and six success factors of pertinent re-organization projects are identified. Findings can serve as guidelines for other IT organizations and can be used as enabler for getting informed decisions regarding the initiation of service-oriented IT management. Finally, the article highlights four current trends for service-oriented IT management and further research is outlined. KW - Service-oriented IT-Management: Y1 - 2005 N1 - Online: https://www.researchgate.net/publication/221408065_Service-Oriented_IT_Management_Benefit_Cost_and_Success_Factors ER - TY - CHAP A1 - Tamm, Gerrit A1 - Zarnekow, Rüdiger T1 - Umsetzung eines ITIL-konformen IT-Service-Support auf der Grundlage von Web-Services T2 - 7. Internationale Tagung Wirtschaftsinformatik, Bamberg N2 - Die Umsetzung von IT-Service-Support-Prozessen auf der Basis des Referenzmodells IT Infrastructure Library (ITIL) geschieht in vielen Unternehmen derzeit mit hoher Priorität. Obwohl zur Unterstützung der Support-Prozesse eine Vielzahl von Softwarelösungen zur Verfügung stehen, basieren diese heute nicht auf Service-orientierten-Architekturen. Die Vorteile einer Service-orientierten-Architektur werden daher im Rahmen des IT-Service-Supports nicht genutzt. Der Beitrag zeigt am Beispiel eines zentralen ITIL-Support-Prozesses, dem Incident-Management, wie dieser technisch auf der Basis von Web-Services umgesetzt werden kann. Die Grundlage bilden sechs Fallstudien, in denen die Gestaltung ITIL-basierter Support-Prozesse untersucht wurde. Aufbauend auf den Fallstudien wird ein generischer Incident-Management-Prozess definiert und mit Hilfe von Web-Services umgesetzt. Dabei kommen sowohl atomare als auch aggregierte Web-Services zum Einsatz. Für ein konkretes Service-Anliegen wird der Prozessablauf grafisch beschrieben. Die Umsetzung erfolgt exemplarisch unter Zuhilfenahme der Web Services Description Language (WSDL). KW - ITIL KW - IT-Service-Support KW - Web-Services Y1 - 2005 N1 - Online: https://www.researchgate.net/publication/44938227_Umsetzung_eines_ITIL-konformen_IT-Service-Support_auf_der_Grundlage_von_Web-Services ER - TY - CHAP A1 - Ternès, Anabel T1 - Sustainable Customer Service as Success Factor in the Airline Sector T2 - 1st International Civil Aviation Symposium (ICAS), Cairo N2 - A high number of airlines has been switching its business concept from fixed prices for economy or business class to a system of bundles, where customers can choose among a different set of services and book flights to different prices, depending on their individual preferences. This paper aims at finding out which services are those consumers regard as most important and what therefore makes an airline a sustainable choice in terms of service. For that purpose a survey has been conducted for approx. one week, where participants have answered a set of questions online and offline. In the second chapter, the authors will explain certain ground assumptions of online consumers, stressing the importance of user-friendly websites as well as the cost of the most popular extra services offered by regular airlines and also low-cost carriers. Keeping this in mind, the survey’s results will be presented in chapter four. 105 participants gave their opinion on what makes an airline’s service sustainable to them, the result being a mixture of good cabin crew soft skills, a minimum degree of comfort and efficiency throughout the whole time of purchasing a flight, being on board and leaving the aircraft. A user-friendly booking procedure as well as being able of leaving the airplane fast and receiving its luggage without further waiting has - according to the survey - won over seats in the front row, high-quality menus and entertainment programs. Even the sustainability aspect having been regarded as a factor of high-quality services, is not a major criterion for travelers. What in most cases makes an airline sustainable for passengers is friendly personnel. The bundle systems are preferred, since the cabin crew aspect has not vanished completely in the airline sector, even among low budget airlines. To receive transparency and flexibility when booking a flight, saving money but knowing that a certain quality will almost always be delivered through soft skills on board could be the reason why passengers feel more comfortable with the new business concepts. KW - Customer service KW - Success KW - Airline sector Y1 - 2013 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Full text due to copyright not available. ER - TY - CHAP A1 - Ternès, Anabel T1 - Communication Conflicts and Social Media: on the Communication Culture of Contributors in Social Media Platforms T2 - 2nd Global Conference Commmunication & Conflict, Salzburg N2 - Keine Angabe - No details KW - Communication KW - Social media Y1 - 2012 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Ternès, Anabel A1 - Mittelstädt, Alexandra T1 - Using Facebook for Political Action?: social Networking Sites and Political Participation of Young Adults T2 - (Mis)Understanding Political Participation: ECREA Symposium, München N2 - Keine Angabe - No details KW - Facebook KW - Social media KW - Social networking KW - Political participation Y1 - 2013 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Ternès, Anabel T1 - Management of crisis situations: employee communication in Internet T2 - The knowledge-based organization in the era of globalization and internationalization, Poprad N2 - Keine Angabe - No details KW - Crisis situations KW - Employee communication Y1 - 2013 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Ternès, Anabel A1 - Shauchenka, Natallia A1 - Towers, Ian T1 - Storytelling: how can storytelling improve sustainable thinking and acting in companies T2 - 4th Global Conference on Living Responsibly: ethical Issues in Everyday Life, Lisbon N2 - We discussed the realisation of corporate social responsibility and responsible living in general with employers and employees in different companies and organisations. We found out, that most of the participants think, that they know too little about the corporate social responsibility activities of their company, evaluate the atmosphere as not really good and don’t see their own responsibility. Also they mentioned, that the employees mostly talk with each other about emotions and stories, less about facts and information. In the discussion all agreed, that it would be much more effective, if information about social responsibility is delivered by stories—by storytelling. We prove this by a questionnaire, where we give the participants the same information about employees social and corporate social activities in a short news with numbers and also in the form of storytelling. We ask them, which text they would tell their friends, neighbours or colleagues and which text would attract them at most to motivate themselves for acting more responsible. We also ask the employees how they think this could be realised. With the result we can show, how you can sensitize and activate people for bringing more attention, awareness and activity to a more responsible living inside and outside companies. KW - Storytelling KW - Improvement KW - CSR Y1 - 2014 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Ghulam, Sarfaraz A1 - Schubert, Johannes A1 - Tamm, Gerrit A1 - Stantchev, Vladimir T1 - Integrating Smart Items and Cloud Computing in Healthcare Scenarios N2 - Use of cloud computing in healthcare is a promising trend, particularly in utilization of smart items. Access, affordability and quality to proper healthcare is a great challenge in world society. With the utilization of smart sensors, there are possibilities to improve the quality of healthcare services whenever needed. Hence, such smart items services lead to economic advantages for the whole healthcare system. Keeping in mind these opportunities as well as challenges such as security or legal issues, it is important to bring healthcare and IT together. As a result, healthcare business processes need to be modeled in order to provide IT solutions tailored for practice-oriented applications. In this paper, we present a three-level architecture for a smart healthcare infrastructure. Our approach is based on recent literature work and results from conducted expert interviews with healthcare specialists and IT professionals. To demonstrate the applicability of this architecture model, we provide an example use-case as a template for any kind of smart sensor-based healthcare infrastructure. KW - Healthcare KW - Smart Items KW - Cloud Computing Y1 - 2014 N1 - Online: https://www.researchgate.net/publication/284430113_Integrating_Smart_Items_and_Cloud_Computing_in_Healthcare_Scenarios ER - TY - CHAP A1 - Steidle, Anna A1 - Gockel, Christine T1 - Social rooms: the combined effects of light and temperature on team performance N2 - Keine Angabe No details KW - Team Performance KW - Social Rooms Y1 - 2015 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Hessel, Franz T1 - Economic Analysis of Thromboprophylaxis With Rivaroxaban and Certoparin-Sodium in Patients After Total Hip or Knee Replacement T2 - ISPOR 15th Annual European Congress, Berlin N2 - Keine Angabe - No details KW - Economic Analysis KW - Thromboprophylaxis KW - Knee Replacement KW - Hip Replacement Y1 - 2012 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Schreiber, Michael A1 - Hartmann, Michael T1 - Numerical Study of the Photoexcitation of Solitons in Conjugated Polymers T2 - 3rd International conference on excitonic processes in condensed matter (EXCON '98) N2 - Keine Angabe - No details KW - Excitonic processes KW - Condensed matter KW - EXCON Y1 - 1998 N1 - Online: http://books.google.de/books?id=eRhkFFqeWDUC&pg=PA71&lpg=PA71&dq=Numerical+Study+of+the+Photoexcitation+of+Solitons+in+Conjugated+Polymers&source=bl&ots=qUrItz2xA5&sig=M_kSx03VP1h1OOe_KGkel8BJnB4&hl=de&sa=X&ei=q2K1U_CBAqf54QSAlYCgDA&ved=0CC8Q6AEwAQ#v=onepage&q=Numerical%20Study%20of%20the%20Photoexcitation%20of%20Solitons%20in%20Conjugated%20Polymers&f=false ER - TY - CHAP A1 - John, Jasmin A1 - Seisreiner, Achim T1 - Leadership in a virtualized business world: making the impossible possible? T2 - 6th International Conference on Economics and Management of Networks (EMNet), Agadir, Morocco N2 - In a virtualized business world leadership relations are shifting noticeably towards “remote leadership” where leadership is conducted mainly through modern communication technology to cope with physical distance between leaders and employees. Against this background, many academic scholars are suggesting that transformational leadership is an appropriate leadership style to manage effectively in a remote context. Surprisingly, the trend in practice seems to go in the opposite direction. Based on an empirical study of remote leaders in action, we diagnosed an increasing usage of the “transactional toolbox”– management by objectives, management by exceptions, performance measurement, controlling and planning systems. From an academic standpoint this biasn reveals a completely unexpected development in leadership behaviour. Thus, in our article we try to shed light on this opposing trend. KW - Virtual Business KW - Leadership KW - Management Y1 - 2013 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-5752 ER - TY - CHAP A1 - Hartmann, Michael A1 - Takahashi, Akira A1 - Mukamel, Shaul A1 - Schreiber, Michael T1 - Soliton and exciton effects in femtosecond spectroscopy of conjugated polymers T2 - International Conference on Excitonic Processes in Condensed Matter N2 - We introduce a concept which allows to study the nonlinear optical response of conjugated polymers taking into account many-body effects of the excitation process. The formation of charge transfer excitons and the creation of lattice distortions are studied in short polymer chains by solving the self consistent equations of motion for the reduced single electron density matrix and the lattice displacement. The coupling of electronic motions to lattice dynamics gives rise to the formation of excitonic polarons, which can be identified in the femtosecond pump-probe signal. KW - Engineering KW - Polymers KW - Spectroscopy Y1 - 1995 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Santos, C. A1 - Suisky, D. A1 - Enders, P. A1 - Neugebauer, F. A1 - Hartmann, Michael A1 - Röseler, J. A1 - Knoch, R. A1 - Heimbrodt, Wolfram T1 - Magnetooptical Anisotropy in Semimagnetic Materials: the Interplay of Strain and Magnetic Field T2 - European Workshop on II-VI Semiconductors, Linz N2 - Keine Angabe - No details KW - Magnetooptical anisotropy KW - Semimagnetic material Y1 - 1994 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - Santos, C. A1 - Suisky, D. A1 - Neugebauer, F. A1 - Hartmann, Michael A1 - Heimbrodt, Wolfram A1 - Röseler, J. T1 - Magnetooptical Anisotropy in Superlattices and Quantum Wells T2 - 22nd International Conference on the Physics of Semiconductors, Vancouver N2 - Keine Angabe - No details KW - Engineering Y1 - 1994 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - CHAP A1 - DeMore, Jaime A1 - Brauner, Elisabeth A1 - Gockel, Christine T1 - Counteracting detrimental effects of cognitive loafing on transactive memory T2 - 85th Meeting of the Eastern Psychological Association, Boston N2 - In a first study, we explored whether cognitive loafing (reduced cognitive effort) can disrupt knowledge exchange in transactive memory systems and administered a cognitive loafing measure to investigate its effects. In our second study, we explored if affective commitment and perceived team performance could counteract the detrimental effects of cognitive loafing. Results show that both affective commitment and perceived team performance moderated the relationship between observed cognitive loafing and transactive memory. KW - Psychology KW - Transactive memory Y1 - 2014 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER -