TY - CHAP A1 - Stantchev, Vladimir A1 - Tamm, Gerrit ED - Lytras, Miltiadis D. T1 - Managing Research Portfolios in the Knowledge Enterprise: a University Spin-Out Case Study T2 - Organizational, Business, and Technological Aspects of the Knowledge Society N2 - Purely knowledge-based activities are of an increasing importance for modern enterprises. Moreover, innovative companies are focusing entirely on such high-profile activities and outsourcing the supporting tasks. In this work we focus on university spin-outs as an example. Such companies often enjoy the provision of administrative infrastructure (e.g., accounting, facilities) within an ”incubator” area and can focus exclusively on innovation. The transfer of research ideas to the marketplace typically involves selection and targeted prioritization of these ideas. Project Portfolio Management (PPM) can be a viable framework for this prioritization. The necessary structuring of project ideas can be provided by a standardized process with defined functions (data repository, project assessment, selection, reporting, and portfolio reevaluation). While PPM is generally regarded as beneficial for large organizations, we show that similar benefits can be expected within innovative SMEs. In this work we discuss such benefits and related knowledge and learning strategies. T3 - Communications in Computer and Information Science - 112 KW - Research Portfolios KW - Knowledge Enterprise Y1 - 2010 N1 - Online: https://www.researchgate.net/publication/221003006_Managing_Research_Portfolios_in_the_Knowledge_Enterprise_A_University_Spin-Out_Case_Study SP - 418 EP - 423 PB - Springer CY - Berlin ER - TY - CHAP A1 - Stantchev, Vladimir A1 - Tamm, Gerrit A1 - Petruch, Konstantin ED - Lytras, Miltiadis D. T1 - Simulation-Based IT Process Governance T2 - Communications in Computer and Information Science N2 - IT departments within enterprises often utilize incident management and ticketing systems. While performance data from such systems is often stored in logfiles it is rarely evaluated extensively. In this work we assess the applicability of an approach for extended evaluation of logged data from such systems. Our evaluation is focused on Key Performance Indicators (KPIs) and aims to discover more in-depth insights as compared to typical data visualization and dashboard techniques. We also present a practical case study where we demonstrate the feasibility of the approach using real-life logfiles from an international telecommunication provider. Our modeling methodology is based on the approach of System Dynamics. T3 - Communications in Computer and Information Science - 278/2 KW - Simulation KW - IT Processes KW - IT Governance KW - Incident Management Y1 - 2012 N1 - Online: https://www.researchgate.net/publication/286454680_Simulation-based_IT_process_governance VL - 278 SP - 206 EP - 215 PB - Springer CY - Berlin ER -