TY - CHAP A1 - Tamm, Gerrit A1 - Zarnekow, Rüdiger T1 - Umsetzung eines ITIL-konformen IT-Service-Support auf der Grundlage von Web-Services T2 - 7. Internationale Tagung Wirtschaftsinformatik, Bamberg N2 - Die Umsetzung von IT-Service-Support-Prozessen auf der Basis des Referenzmodells IT Infrastructure Library (ITIL) geschieht in vielen Unternehmen derzeit mit hoher Priorität. Obwohl zur Unterstützung der Support-Prozesse eine Vielzahl von Softwarelösungen zur Verfügung stehen, basieren diese heute nicht auf Service-orientierten-Architekturen. Die Vorteile einer Service-orientierten-Architektur werden daher im Rahmen des IT-Service-Supports nicht genutzt. Der Beitrag zeigt am Beispiel eines zentralen ITIL-Support-Prozesses, dem Incident-Management, wie dieser technisch auf der Basis von Web-Services umgesetzt werden kann. Die Grundlage bilden sechs Fallstudien, in denen die Gestaltung ITIL-basierter Support-Prozesse untersucht wurde. Aufbauend auf den Fallstudien wird ein generischer Incident-Management-Prozess definiert und mit Hilfe von Web-Services umgesetzt. Dabei kommen sowohl atomare als auch aggregierte Web-Services zum Einsatz. Für ein konkretes Service-Anliegen wird der Prozessablauf grafisch beschrieben. Die Umsetzung erfolgt exemplarisch unter Zuhilfenahme der Web Services Description Language (WSDL). KW - ITIL KW - IT-Service-Support KW - Web-Services Y1 - 2005 N1 - Online: https://www.researchgate.net/publication/44938227_Umsetzung_eines_ITIL-konformen_IT-Service-Support_auf_der_Grundlage_von_Web-Services ER - TY - JOUR A1 - Tamm, Gerrit A1 - Brenner, Walter A1 - Grüneich, Armin T1 - Business-Service-Management: Kulturwandel in der IT-Branche JF - Thexis: Fachzeitschrift für Marketing N2 - Keine Angabe No details KW - Unternehmensorganisation KW - Organisatorischer Wandel KW - IKT-Sektor Y1 - 2005 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. VL - 22 IS - 2 SP - 35 EP - 40 ER - TY - CHAP A1 - Ghulam, Sarfaraz A1 - Schubert, Johannes A1 - Tamm, Gerrit A1 - Stantchev, Vladimir T1 - Integrating Smart Items and Cloud Computing in Healthcare Scenarios N2 - Use of cloud computing in healthcare is a promising trend, particularly in utilization of smart items. Access, affordability and quality to proper healthcare is a great challenge in world society. With the utilization of smart sensors, there are possibilities to improve the quality of healthcare services whenever needed. Hence, such smart items services lead to economic advantages for the whole healthcare system. Keeping in mind these opportunities as well as challenges such as security or legal issues, it is important to bring healthcare and IT together. As a result, healthcare business processes need to be modeled in order to provide IT solutions tailored for practice-oriented applications. In this paper, we present a three-level architecture for a smart healthcare infrastructure. Our approach is based on recent literature work and results from conducted expert interviews with healthcare specialists and IT professionals. To demonstrate the applicability of this architecture model, we provide an example use-case as a template for any kind of smart sensor-based healthcare infrastructure. KW - Healthcare KW - Smart Items KW - Cloud Computing Y1 - 2014 N1 - Online: https://www.researchgate.net/publication/284430113_Integrating_Smart_Items_and_Cloud_Computing_in_Healthcare_Scenarios ER - TY - JOUR A1 - Stantchev, Vladimir A1 - Dzombeta, Srdan A1 - Brandis, Knud T1 - IT Compliance Management in the Field of Cloud Computing: competence Management Approach supporting Continuing Engineering Education JF - International Journal of Engineering Education N2 - Keine Angabe - No details KW - IT Compliance Management KW - Cloud Computing Y1 - 2013 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. VL - 29 SP - Keine Angabe - No details EP - Keine Angabe - No details ER - TY - GEN A1 - Stantchev, Vladimir T1 - Minitrack Chair Service Directories for SaaS N2 - Keine Angabe No details KW - SaaS KW - Minitrack Y1 - 2013 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. ER - TY - BOOK A1 - Küspert, Fabian ED - Schuster, Anke ED - Kloé, Ursula T1 - Digitale Transformation - ein Schlaglicht auf Chancen und Herausforderungen BT - Studie des Studiengangs Wirtschaftsinformatik der SRH Hochschule Heidelberg mit Unterstützung der Forschungs- und Beratungsagentur JU-KNOW Heidelberg N2 - Unter »Digitale Transformation« kann jegliche digital-technologische Innovation in Unternehmen mit dem Ziel der Optimierung von Produkten, Dienstleistungen, Prozessen sowie dem Entwickeln neuer Geschäftsmodelle verstanden werden. In sechs Essays haben Studierende der SRH Hochschule Heidelberg einzelne Branchen ausgewählt spezifische Fragestellungen formulieren. Dazu wurden jeweils persönliche Interviews mit Experten aus den unterschiedlichen Branchen geführt. Die Themen in diesem E-Paper spiegeln die Breite des Themas: Die in Zusammenhang mit Digitaler Transformation häufig erwähnten Begriffe wie Industrie 4.0, »Internet of Things« (IoT), Cloudcomputing, digitale Ökosysteme und Big Data bzw. Smart Data Analytics stecken die Bandbreite der Interpretation ab, die von der Modifikationsfähigkeit von Informationssystemen bis hin zur intelligenten Datenerhebung und -auswertung reicht. Damit ist die Auseinandersetzung mit dem »Internet der Dinge« ebenso abgedeckt wie die mit dem »Internet der Dienste und Daten« – zwei wichtigen konvergenten Technologieentwicklungen. KW - IoT KW - Technologiewandel KW - Digitalisierung Y1 - 2020 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-11763 SN - 978-3-942648-23-3 PB - Heidelberger Hochschulverlag CY - Heidelberg ER - TY - BOOK A1 - Simsek, Alev ED - Schuster, Anke ED - Kloé, Ursula T1 - New Work - Wie die Digitalisierung die Arbeitswelt heute und morgen verändert BT - Studie des Studiengangs Wirtschaftsinformatik der SRH Hochschule Heidelberg mit Unterstützung der Forschungs- und Beratungsagentur JU-KNOW Heidelberg N2 - Das vorliegende E-Paper »New Work« ist die dritte Publikation zur angewandten Forschung im Studiengang Wirtschaftsinformatik der SRH Hochschule Heidelberg. Alle drei E-Paper setzen sich mit dem Megatrend »Digitale Transformation« im weitesten Sinne auseinander. In der aktuellen Publikation Paper veröffentlichen wir Essays von Studierenden, die sich dem Thema »New Work« auf ganz unterschiedliche Weise nähern, so beispielsweise zur Organisation von Arbeit, zur Arbeitsplatzgestaltung oder zu neuen, interessanten Arbeitsfeldern im Kontext der Digitalisierung. KW - Digitalisierung KW - Arbeitsformen KW - Automobilindustrie Y1 - 2020 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-11785 SN - 978-3-942648-32-5 PB - Heidelberger Hochschulverlag CY - Heidelberg ER - TY - THES A1 - Todorova, Janet T1 - The Tech Startup Ecosystems in Berlin and Sofia: Alternative Scenarios for Collaboration N2 - Today tech entrepreneurship is a driving force for Europe's economic growth. However, Europe is lagging behind the US economy, where startup ecosystems are thriving for decades, such as the Silicon Valley. One reason for that is that Europe comprises of many small markets, each with different legislation and language, which creates barriers for local startups to scale fast. The European startup ecosystem is very fragmented and in order to be competitive on the global markets, collaboration between different startup cities is necessary to develop. The purpose of this study is to explore the collaboration between the two tech startup ecosystems in Berlin (Germany) and Sofia (Bulgaria). The approach is to measure and analyse the current collaboration of entrepreneurs and investors from both ecosystems by collecting quantitative data about their collaboration behaviour. Data is collected via an online survey among participants from both ecosystems. Then, the data is used to identify which pairs of actors are most likely to become the catalysts of collaboration in the next 5 years. Based on that, three alternative scenarios for the future collaboration between Berlin and Sofia are designed. Scenario 1 assumes the collaboration between entrepreneurs from both ecosystems will grow fast and stimulate the collaboration between other actors from Berlin and Sofia. Scenario 2 identifies there is an established collaborative relationship between investors from Berlin and investors from Sofia. Based on that, the prediction is that in the long term many co-investments will occur, and this will generally encourage other actors from the two cities to collaborate. Scenario 3 is based on the assumption that Sofia will position itself as a seed-stage startup hub. The low cost of living and low competition for seed capital can eventually attract Berlin entrepreneurs to collaborate more with Sofia investors. KW - Startup KW - European economy KW - Tech innovation KW - Economic growth KW - Entrepreneurship Y1 - 2023 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-12087 N1 - Die Studierende hat ihre Masterarbeit selbst hochgeladen. Das Einverständnis zur Veröffentlichung liegt damit automatisch vor. The student has uploaded her master thesis herself. This automatically gives consent for the publication. ER - TY - CHAP A1 - Haufe, Knut A1 - Colomo-Palacios, Ricardo A1 - Dzombeta, Srdan A1 - Brandis, Knud A1 - Stantchev, Vladimir T1 - ISMS core processes: a study T2 - Procedia Computer Science N2 - Adjustment and cost-effectiveness are key elements of a successful Information Security Management System (ISMS). ISMS-Processes, as basic elements of every ISMS, need to be aligned to the organization and their mission. Actually a specific ISMS process framework which clearly differentiates between ISMS processes and security measures controlled by ISMS-processes does not exist. ISMS processes itself are not focused in current research. This article will fill this research gap while containing the results of a study to identify criteria for ISMS core processes as well as to identify relevant ISMS core processes. KW - Information Security KW - IT Governance KW - Processes Y1 - 2016 N1 - Online: https://www.researchgate.net/publication/308984011_ISMS_Core_Processes_A_Study VL - 100 SP - 339 EP - 346 ER - TY - CHAP A1 - Tamm, Gerrit A1 - Ziekow, Holger T1 - The utility of learning management systems for institutes of higher education N2 - Nowadays efficiency and quality of education is controversially discussed by politicians as well as by scientists. A number of important studies point out the necessity of improvements in the field of education. Using learning management systems might be a chance for institutes of higher education to face the demands of today. In this paper we evaluate the need of learning management systems for higher education organisations. A value chain for organisations of higher education has been developed to categorize and to describe generic task. By conducting an empirical analysis through the academic task carriers (professors, students and administration department) we could identify the need for supporting each task by learning management system. The paper aims to describe a generic evaluation method for learning management systems. A comprehensive description of the evaluation method and results of the empirical analysis are presented in detail. KW - E-Learning KW - Learning Management System KW - Information and Communication Technologies Y1 - 2004 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-10503 ER - TY - CHAP A1 - Haufe, Knut A1 - Colomo-Palacios, Ricardo A1 - Dzombeta, Srdan A1 - Brandis, Knud A1 - Stantchev, Vladimir T1 - Security Management Standards: A Mapping T2 - Procedia Computer Science N2 - Adjustment and cost-effectiveness are key elements of a successful Information Security Management System (ISMS). ISMS-Processes, as basic elements of every ISMS, need to be aligned to the organization and its mission. As of today, a specific ISMS process framework does not exist. ISMS processes are not in focus of current research. This article aims to fill this research gap by presenting results of a process mapping study regarding ISMS processes in the most important and widely accepted international standards for Information Security Management. Authors propose a set of ISMS processes within an ISMS process framework which should be implemented at an individually appropriate maturity level. KW - IT Governance KW - Information Security KW - Mapping Y1 - 2016 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-10513 SP - 755 EP - 761 ER - TY - CHAP A1 - Ghulamm Muhammad, Sarfaraz A1 - Salimi, Meysam A1 - Jaedicke, Corvin A1 - Stantchev, Vladimir A1 - Prieto-González, Lisardo A1 - Tamm, Gerrit T1 - Cloud Computing: an Enabler in the Modern Labour Market BT - Insights into a Changing World of Work T2 - Labour in the 21st Century N2 - Modern day labour market is influenced by different factors, mainly by ambitious investment in latest machinery, office automation software systems and computer-based solutions. Utilization of computer has benefited the employment market on vast scale, depending on the requirements of a particular business, its size and financial capabilities, and the intention to use. Furthermore, unparalleled technologies, such as cloud computing and smart technologies has directly affected demand for modern day labour. Nowadays, the utility model of cloud computing made it more popular and a favourite choice for the institutes to free up their internal resources and also reduce the number of administrative staff needed to maintain it. With certain kinds of offerings, institutes operating at small scales are also benefitting, which was almost impossible only a decade ago. Given that, the successful utilization of cloud computing remains a topic of extra ordinary importance among the scholars, experts, interested groups and several other institutions, and is defined in different ways according to their particular understanding and usage. But cloud is best defined by National institutes of standard and technology. KW - Technology KW - Interrelated Phenomena KW - Nature of Work KW - Media Y1 - 2015 SN - 978-1-4438-1707-3 N1 - Volltext ist aus urheberrechtlichen Gründen nicht verfügbar. Full text due to copyright not available. SP - 66 EP - 77 PB - Cambridge Scholars Publishing CY - Newcastle upon Tyne ER - TY - JOUR A1 - Radant, Olaf A1 - Colomo-Palacios, Ricardo A1 - Stantchev, Vladimir T1 - Factors for the Management of Scarce Human Resources and Highly Skilled Employees in IT-Departments: a Systematic Review JF - Journal of Information Technology Research N2 - Due to an unsatisfying demographic development in most European states, companies have to solve a trade-off between a needed increase of productivity on the one hand and fewer highly skilled employees on the other hand. In this paper, authors propose factors for different layers of a framework to manage scarce resources in IT-departments. These layers aim for different relevant dimensions of employee satisfaction like wages, psychological development of employees and work life balance. Authors present a structured literature review to screen relevant publications on the topic. This paper offers white range of different factors regarding the management of labour shortage and highly skilled employees in companies which can be used to build a holistic model or framework to solve the challenges of the upcoming demographic change in Europe. Although the topic is quite popular in scientific literature, there is not a study devoted to identify these factors in organizational contexts. This paper is aimed to bridge this gap. KW - Research Methodology KW - Demographic development KW - IT-departments Y1 - 2016 N1 - Online: https://www.researchgate.net/publication/301271759_Factors_for_the_Management_of_Scarce_Human_Resources_and_Highly_Skilled_Employees_in_IT-Departments_A_Systematic_Review VL - 9 IS - 1 SP - 65 EP - 82 ER - TY - JOUR A1 - Colomo-Palacios, Ricardo A1 - García-Peñalvo, Francisco José A1 - Stantchev, Vladimir A1 - Misra, Sanjay T1 - Towards a social and context-aware mobile recommendation system for tourism JF - Pervasive and Mobile Computing N2 - Loyalty in tourism is one of the main concerns for tourist organizations and researchers alike. Recently, technology in general and CRM and social networks in particular have been identified as important enablers for loyalty in tourism. This paper presents POST-VIA 360, a platform devoted to support the whole life-cycle of tourism loyalty after the first visit. The system is designed to collect data from the initial visit by means of pervasive approaches. Once data is analysed, POST-VIA 360 produces accurate after visit data and, once returned, is able to offer relevant recommendations based on positioning and bio-inspired recommender systems. To validate the system, a case study comparing recommendations from the POST-VIA 360 and a group of experts was conducted. Results show that the accuracy of system’s recommendations is remarkable compared to previous efforts in the field. KW - Customer relationship management KW - Bio-inspired algorithms KW - Geographic information systems Y1 - 2016 N1 - Volltext ist aus urheberrechtlichen Gründen nicht verfügbar. Full text due to copyright not available. VL - 38 IS - 2 SP - 505 EP - 515 PB - Elsevier CY - Amsterdam [u.a.] ER - TY - JOUR A1 - García Guzmán, Javier A1 - Landaeta Olivo, José Francisco A1 - Colomo-Palacios, Ricardo A1 - Stantchev, Vladimir T1 - IT Innovation Strategy: Managing the implementation communication and its generated knowledge through the use of an ICT Tool JF - Journal of Knowledge Management N2 - Purpose Without effective implementation, no information technology (IT) strategy can succeed. There has been much re-search into IT planning, but few studies have developed one of the most important phases of IT strategy: IT Implementation. IT implementation can be improved at information and communication technology (ICT) organizations through the use of organization learning models (OLM) and the implementation of ICT tools. This paper has two purposes define an OLM framework that determines the best practices to increase knowledge at individual, group and/organizational levels, and define and implement an ICT tool to facilitate the integration and institutionalization of the OLM. The ICT tool is based on the technology roadmapping technique that allows an organization to manage at an executive level what, when and how the IT strategy is going to be implemented. Design/methodology/approach This paper is based on a case study performed at an ICT organization that provides ICT services to financial institutions. The study was carried out in 2014. It analyzed over 24,000 projects, which translated into an equivalent of more than 18 million man-hours. The proposal was assessed at a very large ICT organization. Findings This paper proposes a framework called SPIDER to effectively implement OLMs based on Big Data management principles for monitoring and reporting current status of IT innovation strategies. These kinds of approaches contribute to solve the problems identified in the state-of-the-art regarding the communication and monitoring the implementation status of IT innovation strategies. During this research work, several factors that are essential to implement these kinds of approaches in large banking organizations were identified: effort required to elaborate the monitoring and reporting activities; easiness to understand the reported information; detailed planning of the implementation program; and focus on communication efficiency. Originality/value This paper determined the best practices to manage knowledge generated during the implementation of an IT strategy. Additionally, this paper defined and implemented an ICT tool to properly communicate and monitor the implementation of an IT innovation strategy, based on technological roadmap techniques. KW - Communication KW - Technology KW - IT innovation strategy KW - Organizational learning model Y1 - 2015 N1 - Online: https://www.researchgate.net/publication/299455672_IT_Innovation_Strategy_Managing_the_implementation_communication_and_its_generated_knowledge_through_the_use_of_an_ICT_Tool VL - 20 IS - 3 SP - 512 EP - 533 PB - Emerald CY - Bingley ER - TY - CHAP A1 - Prieto-González, Lisardo A1 - Tamm, Gerrit A1 - Stantchev, Vladimir T1 - Towards a Software Engineering Approach for Cloud and IoT Services in Healthcare BT - ICCSA 2016 T2 - Computational Science and Its Applications N2 - In this work a tailored approach for requirements engineering for risk management solutions is presented. The approach focuses on cross-disciplinary risk paradigms in inpatient healthcare and aims to provide a novel methodology that accounts for specific viewpoints of relevant expert groups. The presented results demonstrate the feasibility and usefulness of the approach in the context of the current evaluation within the German market. KW - Requirements engineering KW - Risk management KW - Software engineering KW - Healthcare Y1 - 2016 SN - 978-3-319-42089-9 SN - 978-3-319-42088-2 N1 - Online: https://www.researchgate.net/publication/304672608_Towards_a_Software_Engineering_Approach_for_Cloud_and_IoT_Services_in_Healthcare?tab=overview SP - 439 EP - 452 PB - Springer CY - Cham ER - TY - JOUR A1 - Stantchev, Vladimir A1 - Radant, Olaf A1 - Colomo-Palacios, Ricardo T1 - Assessment of Continuing Educational Measures in Software Engineering: a View from the Industry JF - International Journal of Engineering Education N2 - In a field like Software Engineering, highly dependent on knowledge, continuing education is key to warrantee business sustainability. In this scenario, relying on continuing educational measures is crucial to support organizations in their competence management programs. In order to validate a set of measures, in this paper an interview study regarding continuing education measures is reported. The study was carried out in late 2014, early 2015 with some of the most experienced SE professionals from the consulting company BearingPoint. Study findings suggest an increasing relevance of such educational measures. Furthermore, authors provide insights about relevant educational measures, improvement areas in employees’ training, commonly experienced problems, as well as instruments for control and evaluation. KW - Software Engineering KW - Business sustainability KW - Competence management Y1 - 2016 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-10606 VL - 32 IS - 2B SP - 905 EP - 914 ER - TY - JOUR A1 - Prieto-González, Lisardo A1 - Tamm, Gerrit A1 - Stantchev, Vladimir T1 - Governance of cloud computing: semantic aspects and cloud service brokers JF - International Journal of Web and Grid Services N2 - This paper provides an overview of cloud governance aspects based on a representative survey of trends in the perception, assessment and adoption of cloud computing within the enterprise. The survey was conducted through a twofold research approach and combined a meta-study of existing and published empirical studies with an own empirical study within a representative group of European and international enterprises. We consider governance through the prism of adoption drivers and focus on the role of cloud brokers and cloud marketplaces more specifically, as well as the inclusion of semantic based strategies oriented to enhance the quality of service offered by cloud service brokers. KW - IT governance KW - Semantic cloud KW - Cloud computing Y1 - 2015 N1 - Online: https://www.researchgate.net/publication/285187034_Governance_of_cloud_computing_Semantic_aspects_and_cloud_service_brokers VL - 11 IS - 4 SP - 377 EP - 389 ER - TY - CHAP A1 - Lutz, Michael A1 - Glasberg, Ronald A1 - Britze, Nils A1 - Oberressl, Leo T1 - Integration Done Right : the Crucial Role of Human Resources in Post-Merger Integrations N2 - This is a joint analysis by SRH University Berlin and Michael Lutz, Project Leader at The Boston Consulting Group, of the crucial role of human resources (HR) in the integration phase of mergers and acquisitions (M&A), contributing a new perspective to the classic approach with its heavy bias towards quantitative measures. The conducted analysis of literature research as well as the evaluation of experiences by various experts aims to provide further understanding of the diverse reasons for the outcome of (un)sustainable M&A activities. Research shows that most M&A activities fail in the long run because the classic approach during the three phases (1) pre-merger planning, (2) the merger itself, and (3) the post-merger-integration phase focuses on quantitative issues and insufficiently incorporates HR and cultural topics. HR is integral for every M&A, as well as for the restructuring and change projects that often accompany mergers. Therefore, failing to adequately include employees in the M&A phases is one of the gravest risks while conducting a merger. This article describes in detail the challenges faced when conducting an M&A with regard to HR implementation and presents advise and tools for how to successfully mitigate an M&A failure due to insufficient HR implementation. KW - Mergers and Acquisitions (M&A) KW - Post-merger Integration (PMI) KW - Sustainable Integration KW - Reorganization KW - Restructuring Y1 - N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Full text due to copyright not available. ER - TY - JOUR A1 - Haufe, Knut A1 - Dzombeta, Srdan A1 - Brandis, Knud A1 - Stantchev, Vladimir A1 - Colomo-Palacios, Ricardo T1 - Improving Transparency and Efficiency in IT Security Management Resourcing JF - IT Professional N2 - The authors propose a resource management process for information security management systems to more transparently plan and assign costs of controls. The process relies on and is compliant with international standards of the ISO/IEC 27000 family and can be implemented by all organizations regardless of type, size, or nature. KW - Process control KW - Information security KW - IEC Standards KW - ISO Standards KW - Resource management Y1 - 2018 SN - 1520-9202 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Full text due to copyright not available. VL - 20 IS - 01 SP - 53 EP - 62 ER - TY - JOUR A1 - Ternès, Anabel A1 - App, Joachim T1 - What Today's World Demands from Us JF - Arabian Journal of Business and Management Review N2 - The world is spinning faster than ever before. What the Polish sociologist Zygmunt Bauman once called “fluid modernity” has become the most relevant characteristic of our restless times. It seems as if absolutely nothing is of continuity: neither basic values nor once powerful institutions can withdraw themselves from this engrossing maelstrom of post-modernism. The same applies to physical spaces and knowledge itself, leaving us with a most uneasy feeling caused by the dissolving blur of truth. What we could believe in yesterday is about to fall into the clutches of liquidation. The whole world is subject to a completely uncontrollable and inexorable process of delimitation: Bigger, faster, higher, louder, are far more the prevailing keywords of the early 21st century, leaving us all behind in a constant fear about ourselves... KW - Fluid modernity KW - Process of delimitation Y1 - 2015 SN - 2223-5833 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Full text due to copyright not available. VL - 6 IS - 2 SP - 1 EP - 1 ER - TY - JOUR A1 - Towers, Ian A1 - Ternès, Anabel T1 - Organisational Change Agents and (Un)wanted and (Un)intended Outcomes JF - Arabian Journal of Business and Management Review N2 - This paper shows how the behaviour of a single change agent affected outcomes. The mechanisms were demonstrated through which actions contributed to the non-achievement of planned outcomes and to the appearance of unintended, unwanted and unpredicted outcomes. The investigating was carried to establish if there were differences between good and bad change agents and also to investigate a change in an organisation with offices in several locations and analyse what happens when an organisational level change is implemented at each of the sites. By doing so we will be able to make comparisons between several change agents in a similar situation. Comparison change processes in several companies to determine the role played by structure in change management compares to the role played by agency. KW - Unintended and unwanted outcomes KW - Organisational development Y1 - 2015 SN - 2223-5833 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Full text due to copyright not available. VL - 5 SP - 1 EP - 5 ER - TY - BOOK A1 - Schuster, Anke A1 - Kloé, Ursula T1 - Big Data im Mittelstand der Metropolregion Rhein-Neckar BT - Studie des Studiengangs Wirtschaftsinformatik der SRH Hochschule Heidelberg mit Unterstützung der Forschungs- und Beratungsagentur 70EINS Heidelberg N2 - Big Data hält mit großer Geschwindigkeit Einzug in allen Branchen. Unternehmen jeder Größe müssen sich dieser digitalen Herausforderung stellen, es gilt, die Datenflut zu bewältigen, zu bewerten und für die jeweiligen Zwecke zielführend einzusetzen. Riesige Datenmengen werden zum wichtigen Wettbewerbsfaktor. Wie zahlreiche Studien zeigen,* gibt es mittelständische Unternehmen, die sich ganz früh der Herausforderung gestellt haben und Big Data in ihre Geschäftsprozesse integriert haben. Gleichwohl reagierten viele im Mittelstand bisher eher verhalten und abwartend auf Big Data. Wie gut ist der Mittelstand der Metropolregion Rhein-Neckar bei Big Data aufgestellt? Wo liegen die Chancen und wo die Barrieren? Welche Mitarbeiter* innenkompetenzen braucht der Mittelstand in der Metropolregion? Welche Unterstützung erwartet der Mittelstand in der Metropolregion beim Thema Big Data? Im Studiengang Wirtschaftsinformatik an der SRH Hochschule Heidelberg unter Leitung von Prof. Anke Schuster und der Forschungs- und Beratungsagentur 70EINS, Heidelberg, unter Leitung von Frau Kloé wurde im Rahmen des Moduls »angewandte Forschung« von Studierenden im 6. Semester eine Studie im II. Quartal 2016 durchgeführt, die Antworten auf diese Fragen gibt. KW - Big Data KW - Metropolregion Rhein-Neckar KW - Mittelstand Y1 - 2020 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-11695 SN - 978-3-942648-18-9 VL - 2017 PB - Heidelberger Hochschulverlag CY - Heidelberg ER - TY - BOOK A1 - Werner, Henning A1 - Sauerwein, Johannes T1 - Studie zum deutschen Restrukturierungsmarkt 2019 BT - Marktentwicklung, Trends und Positionierung von Restrukturisierungsgesellschaften N2 - Im Rahmen der »Studie zum deutschen Restrukturierungsmarkt 2019« wurden von August bis September 2018 die Restrukturierungsabteilungen der zehn größten Banken aus dem »Corporate Bereich« sowie die fünf größten Warenkreditversicherer zu diversen Themenbereichen bezogen auf den Restrukturierungsmarkt befragt. Der Restrukturierungsbedarf 2019 hat sich gegenüber 2018 überwiegend als konstant bis leicht steigend ergeben. Potenzielle Restrukturierungstreiber sind vor allem die negative globale Konjunkturentwicklung, die US-Handelspolitik und technologische Entwicklungen wie Digitalisierung. Im Rahmen der Studie wurden darüber hinaus zahlreiche weitere Erkenntnisse gewonnen. So wird z. B. in Sanierungskonzepten dem strategischen Leitbild eine immer größere Bedeutung beigemessen und die Digitalisierung wird aus Sicht der Finanzierer dazu führen, dass viele Unternehmen ihre Geschäftsmodelle grundlegend anpassen müssen. Auch konnten Erkenntnisse zur Positionierung der Restrukturierungsgesellschaften für Krisenfälle mit mehr als 100 Millionen Euro Umsatz in Abhängigkeit der Kriterien Krisenphase, Unternehmensgröße, geografische Orientierung, Branchen und Tätigkeitsfelder gewonnen werden. KW - Restrukturierung KW - Digitalisierung Y1 - 2020 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-11745 SN - 978-3-942648-34-9 VL - 2019 PB - Heidelberger Hochschulverlag CY - Heidelberg ER - TY - CHAP A1 - Ternès, Anabel A1 - App, Joachim ED - Böhm, Stephan ED - Quint, Werner ED - Winzer, Peter T1 - E-Business and CSR: An Unbridgeable Tension? T2 - Advanced E-Business Research: International Trends & Issues N2 - While many stationary dealers have already adapted to the growing requirements of customers with respect to Corporate Social Responsibility (CSR), many e-business companies have not yet made this pioneering position shift. However, a sustainable harmonization of e-commerce platforms to the needs of green customers1 is an indispensability to survive for many online merchants in the competitive market in the future. Even today, many of the critical customers of Generation Y face an almost insoluble dilemma. Although they want to benefit from the numerous advantages of online trading, at the same time they also want to act in accordance with their personal values and morals. The resulting tension results in the last resort, either in a purchase, which for reflecting customers, “does not feel good” or in making the decision not to purchase due to the internal discrepancy. The object of the online businesses is, therefore, to largely minimize or eliminate the pressure in order to appeal to those customers who expect the social and environmental responsibilities from online retailers. But who exactly are the customers? How can this balancing act between e-commerce on the one hand and CSR on the other side be mastered? KW - Betriebswirtschaftslehre KW - Volkswirtschaftslehre KW - Corporate Social Responsibility KW - Unternehmen Y1 - 2017 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Full text due to copyright not available. SP - 173 EP - 186 PB - Peter Lang GmbH CY - Frankfurt a.M. ER - TY - CHAP A1 - Ternès, Anabel ED - Seiz, Harald T1 - Money 4.0: How will Digitalization Affect Our Use and Relationship to Money? T2 - The Future of Money. How Gold will Revolutionize our Method of Payments N2 - Keine Angabe - no details Y1 - SN - 978-3-95972-082-3 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Full text due to copyright not available.de SP - 176 EP - 193 PB - FinanzBuch CY - München ER - TY - CHAP A1 - Towers, Ian T1 - England T2 - Interkulturelle Kommunikation N2 - England und Deutschland haben vieles im wirtschaftlichen Sinne gemeinsam. Exporte und Importe in Milliardenhöhe fließen in beide Richtungen, und deutsche Unternehmen investieren Milliarden in England. Die Kulturen der beiden Länder sind sich aber nicht sonderlich ähnlich. Für deutsche Manager und Arbeitnehmer ist es wichtig zu wissen, wie man mit Engländern am besten kommuniziert. Diese Kapitel zeigt mit einer Fallstudie, dass es unerlässlich ist, zu wissen, wie und worüber man mit Engländern sprechen sollte. KW - Kulturunterschiede KW - Unternehmensbeispiele KW - Personalwirtschaft Y1 - N1 - Buch verfügbar in der Bibliothek der SRH Hochschule Berlin, Signatur CV3500 10. Book available in the library of the SRH Hochschule Berlin, shelf mark CV3500 10. SP - 55 EP - 63 PB - Springer Gabler CY - Wiesbaden ER - TY - CHAP A1 - Towers, Ian A1 - Peppler, Alexander T1 - Geert Hofstede und die Dimensionen einer Kultur T2 - Interkulturelle Kommunikation N2 - Gert Hofstede ist einer der führenden Forscher auf dem Gebiet der Kultur. Er war einer der ersten, der untersucht hat, wie die eigene Kultur Verhaltensweisen und Denkmuster am Arbeitsplatz beeinflusst. Er sammelte und analysierte Daten von über 100.000 Einzelpersonen aus 40 Ländern und entwickelte daraus ein Modell, mit dem man Kulturen analysieren kann. In diesem Kapitel wird das Modell erläutert und seine Relevanz für Manager, die international tätig sind, aufgezeigt. KW - Kulturunterschiede KW - Unternehmensbeispiele KW - Gert Hofstede Y1 - N1 - Buch verfügbar in der Bibliothek der SRH Hochschule Berlin, Signatur CV3500 10. Book available in the library of the SRH Hochschule Berlin, shelf mark CV3500 10. SP - 15 EP - 20 PB - Springer Gabler CY - Wiesbaden ER - TY - JOUR A1 - Ternès, Anabel T1 - Auf dem Weg zum verkaufsaktiven Innendienst JF - Sales Management Review N2 - Innen- und Außendienst können nicht ohne einander, denn der Erfolg des einen hängt von der Arbeit des anderen ab. Und doch ziehen sie oft nicht an einem Strang. Angesichts der digitalen Transformation werden jedoch die Karten neu gemischt, innovative Prozesse qualifizieren den Innendienst zum Dreh- und Angelpunkt im Vertrieb. KW - Management KW - Digitalisierung Y1 - 2017 N1 - Online: https://www.researchgate.net/publication/318998941_Auf_dem_Weg_zum_verkaufsaktiven_Innendienst VL - 2017 IS - 4 SP - 28 EP - 34 ER -