TY - CHAP A1 - Schlegel, Martin A1 - Tamm, Gerrit T1 - Online Service Quality of Web-based E-Mail-Services: an Empirical Study for The German Market T2 - 42th Hawaii International Conference on System Science (HICSS-42), Hawaii N2 - E-mail services represent an essential part of the IT landscape of enterprises. Besides in-house hosting, every company can make use of offers from specialized Application Service Providers (ASPs). Former research has shown a lack of transparency in the market for web-based services. This paper summarizes the results of a study on professional web-based e-mail services catering to the German-speaking market. This research mainly addresses following questions: What are the similarities and differences between the various services in the market? To which extent do the offered services meet a corporation's requirements? What kind of methodology can be used to analyze and to compare web-based services? And, with that in mind, do web-based e-mail-services represent a serious alternative to in-house hosting of e-mail-services? To answer these questions we compared information of selected service providers on the basis of a multi-scenario utility analysis. KW - Online Service Quality KW - Web-Based E-Mail-Services KW - Empirical Study KW - Germany Y1 - 2009 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:0298-opus4-6566 SP - 1 EP - 10 ER -