TY - CHAP A1 - Hochstein, Axel A1 - Tamm, Gerrit A1 - Brenner, Walter T1 - Service-oriented IT-Management: benefit, Cost and Success Factors T2 - 13th European Conference on Information Systems (ECIS 2005), Regensburg N2 - Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put into place in European companies. Benefit and cost categories of integrating service-oriented principles into IT management processes are analyzed. Additionally success factors for implementing serviceoriented IT management are investigated. For this purpose, six case studies were conducted. The situation of IT management before and after implementation was analyzed and comments are made on the corresponding transformation projects. Based on the case studies, this paper shows three typical benefit categories of service-oriented IT management. Eight cost categories for implementing and operating service-oriented IT management processes are discussed and six success factors of pertinent re-organization projects are identified. Findings can serve as guidelines for other IT organizations and can be used as enabler for getting informed decisions regarding the initiation of service-oriented IT management. Finally, the article highlights four current trends for service-oriented IT management and further research is outlined. KW - Service-oriented IT-Management: Y1 - 2005 N1 - Online: https://www.researchgate.net/publication/221408065_Service-Oriented_IT_Management_Benefit_Cost_and_Success_Factors ER - TY - JOUR A1 - Tamm, Gerrit A1 - Brenner, Walter A1 - Grüneich, Armin T1 - Business-Service-Management: Kulturwandel in der IT-Branche JF - Thexis: Fachzeitschrift für Marketing N2 - Keine Angabe No details KW - Unternehmensorganisation KW - Organisatorischer Wandel KW - IKT-Sektor Y1 - 2005 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Fulltext due to copyright not available. VL - 22 IS - 2 SP - 35 EP - 40 ER -