TY - JOUR A1 - Towers, Ian A1 - Ternès, Anabel T1 - Organisational Change Agents and (Un)wanted and (Un)intended Outcomes JF - Arabian Journal of Business and Management Review N2 - This paper shows how the behaviour of a single change agent affected outcomes. The mechanisms were demonstrated through which actions contributed to the non-achievement of planned outcomes and to the appearance of unintended, unwanted and unpredicted outcomes. The investigating was carried to establish if there were differences between good and bad change agents and also to investigate a change in an organisation with offices in several locations and analyse what happens when an organisational level change is implemented at each of the sites. By doing so we will be able to make comparisons between several change agents in a similar situation. Comparison change processes in several companies to determine the role played by structure in change management compares to the role played by agency. KW - Unintended and unwanted outcomes KW - Organisational development Y1 - 2015 SN - 2223-5833 N1 - Volltext aus urheberrechtlichen Gründen nicht verfügbar. Full text due to copyright not available. VL - 5 SP - 1 EP - 5 ER -