@inproceedings{PittkeLeopoldMendlingetal.2012, author = {Pittke, Fabian and Leopold, Henrik and Mendling, Jan and Tamm, Gerrit}, title = {Enabling Reuse of Process Models through the Detection of Similar Process Parts}, series = {Business Process Management Workshops}, booktitle = {Business Process Management Workshops}, publisher = {Springer}, address = {Berlin}, isbn = {978-3-642-36284-2}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-40}, pages = {586 -- 597}, year = {2012}, abstract = {Many companies use business process modeling to support various improvements initiatives leading to an increasing number of process models. Typically, these models are stored in a collection containing several hundreds of process models. In many cases, process models are overlapping, although parts could be easily reused saving costs and efforts. Different labeling styles and evolving process models complicate the detec- tion of reusable model parts. In this paper, we propose a novel approach for the detection of equivalent and similar process model parts that ex- ploits semantic comparison of activity labels and behavioral comparison of control flow. We evaluate our approach on the SAP Reference Model, a collection with 604 process models. The evaluation reveals insights for the thresholds of semantic and behavioral similarity of process models as well as their influence for similar process part detection. Hence, we identify five candidate groups with specific similarity properties that contain reoccurring process parts.}, language = {en} } @article{StantchevTammUllrich2011, author = {Stantchev, Vladimir and Tamm, Gerrit and Ullrich, Sebastian}, title = {Marktpl{\"a}tze in der Cloud: Application Stores f{\"u}r mobile und webbasierte Dienste}, series = {ISIS Cloud und SaaS Report 2011}, journal = {ISIS Cloud und SaaS Report 2011}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-689}, pages = {99 -- 101}, year = {2011}, abstract = {Cloud-Computing, insbesondere „Software as a Service (SaaS)" und „Platform as a Service (PaaS)" ist zugleich Herausforderung und Chance f{\"u}r IT-Anwender. Marktplatz-Ans{\"a}tze aus der Welt der mobilen Applikationen (App Stores) k{\"o}nnen eine Grundlage f{\"u}r die Vermarktung von Software-Diensten darstellen. Ihre Konzepte lassen sich jedoch nur durch eine erweiterte Betrachtung von funktionalen und nicht-funktionalen Aspekten der webbasierten Dienste in die Welt des Cloud Computing {\"u}bertragen. Application Stores und Marktpl{\"a}tze f{\"u}r webbasierte Dienste (z.B. Asperado, Cloud-Portal, Software-Marktplatz) helfen bei Identifizierung und Bewertung der Angebote und bei der Kommunikation mit potentiellen Kunden.}, language = {de} } @inproceedings{PriceTammStantchev2012, author = {Price, Michael and Tamm, Gerrit and Stantchev, Vladimir}, title = {SaaS Marketplaces - visions from theory and experience from practice}, series = {Proceedings of the 19th Biennial Conference of the International Telecommunications Society (ITS2012), Bangkok}, booktitle = {Proceedings of the 19th Biennial Conference of the International Telecommunications Society (ITS2012), Bangkok}, pages = {24}, year = {2012}, abstract = {Cloud computing, especially Software-as-a-Service (SaaS), changes the IT processes of companies for application deployment, access, usage, maintenance, governance and management. In an age of Bring-Your-Own-Device, small businesses through to globally operating companies increasingly support their employees and customers with SaaS-applications that allow access to internal and external business information. Whether employees are in the office, at a client facility, at home or on the road, they need fast, easy access to business applications with any type of device. SaaS offers companies an interesting alternative to classical on-premise IT solutions. Cloud computing provides innovative applications, high connectivity and performance, cost reduction, flexibility and fast time to market with a minimum of effort. Cloud computing is a special form of outsourcing that has its roots in the fifties. Ten years ago similar concepts to cloud computing e.g. Application Service Providing (ASP) appeared and failed. But it seems that the willingness to use cloud computing is now much higher and the cost pressure effects of the financial crisis also motivate decision makers in companies to focus on cloud computing. This contribution presents the results of actual scientific literature investigations alongside interviews with owners of Software-as-a-Service Marketplaces. It describes several types of SaaS marketplaces using different business models to bring together customers and providers. It shows that SaaS marketplaces are two-sided and demonstrates how platforms are emerging that bundle features into significant value propositions for both sides. This work is relevant to firms who seek business solution recommendations beyond the focus of their on-premise-focussed advisors. It is also relevant for owners and potential owners of SaaS marketplaces and SaaS providers exploring alternatives in their distribution mix.}, language = {en} } @inproceedings{StantchevTamm2010, author = {Stantchev, Vladimir and Tamm, Gerrit}, title = {Towards Ambient Intelligence and the Internet of Services in Healthcare}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-727}, pages = {6}, year = {2010}, abstract = {The emergence of the Internet of Services and the Internet of Devices opens new possibilities for societal computung scenarios. Ambient Intelligence (AmI) is a vision of an environment that puts the needs of the user in the center of the technological design process. An AmI environment consists of ubiquitous distributed devices such as sensors, displays, data memories which are embedded in everyday objects like walls, clothes, tables or the pavement. These devices are interconnected and seamlessly deliver applications and services to the user. AmI emphasizes the intelligence of the environments interfaces and the intelligence that can be achieved by correlating context information from different data sources. In this work we present an approach to transfer the AmI vision to the public services sector using the paradigm of service orientation and Cloud Computing. Based on scenarios in the healthcare sector the benefits and challenges of such transfer are presented.}, language = {en} } @inproceedings{SchubertMautschStantchevetal.2013, author = {Schubert, Johannes and Mautsch, Erik and Stantchev, Vladimir and Tamm, Gerrit}, title = {Rechtliche Rahmenbedingungen f{\"u}r die Datenerhebung durch AAL-Infrastruktur bei der Pflege}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-2607}, pages = {5}, year = {2013}, abstract = {Bei der Datenerhebung und -verarbeitung durch AAL-Infrastruktur im Pflegesektor sind rechtliche Rahmenbedingungen zu pr{\"u}fen, die die Nutzung der Messdaten juristisch zul{\"a}ssig machen. Hierzu wurden die in der praxisnahen Pflegeliteratur dargestellten Rechtsnormen zusammengefasst und kategorisiert. Somit ließ sich ermitteln, welche Daten als sch{\"u}tzenswert zu definieren und mit welchen Sicherungsmaßnahmen zu versehen sind. Auf dieser Basis kann ein Ansatz pr{\"a}sentiert werden, der eine rechtlich unbedenkliche Absicherung aller technischen Elemente bei der Implementierung einer AAL-Infrastruktur in der Pflege erm{\"o}glicht.}, language = {de} } @inproceedings{MejiaGlasbergTammetal.2011, author = {Mejia, F. and Glasberg, Ronald and Tamm, Gerrit and Lopez, Gabriel J.}, title = {Readiness Level to adopt Smart Grid Technologies: Study for the City of Medellin}, isbn = {978-1-4577-1802-1}, year = {2011}, abstract = {The smart grid development in Latin America shows a big gap in the amount of research and development when compared with the USA and EU where the topic has been active for almost 10 years. In this context two different models and expert surveys are used in this study to evaluate the readiness level of the city of Medellin to adopt smart grid technologies. The results of this study show that the City has the utilities, the knowledge, the universities and the human resource to become a role model in the region. But an effort to integrate all the actors and impulse a common agenda is required. The utility companies need to lead this development, but regulators, academia and industry must back up this endeavor and enable Medellin to lead the power grid development of the next years in the region.}, language = {en} } @incollection{StantchevTammPetruch2012, author = {Stantchev, Vladimir and Tamm, Gerrit and Petruch, Konstantin}, title = {Simulation-Based IT Process Governance}, series = {Communications in Computer and Information Science}, volume = {278}, booktitle = {Communications in Computer and Information Science}, editor = {Lytras, Miltiadis D.}, publisher = {Springer}, address = {Berlin}, publisher = {SRH Berlin University of Applied Sciences}, pages = {206 -- 215}, year = {2012}, abstract = {IT departments within enterprises often utilize incident management and ticketing systems. While performance data from such systems is often stored in logfiles it is rarely evaluated extensively. In this work we assess the applicability of an approach for extended evaluation of logged data from such systems. Our evaluation is focused on Key Performance Indicators (KPIs) and aims to discover more in-depth insights as compared to typical data visualization and dashboard techniques. We also present a practical case study where we demonstrate the feasibility of the approach using real-life logfiles from an international telecommunication provider. Our modeling methodology is based on the approach of System Dynamics.}, language = {en} } @article{StantchevTammPetruch2012, author = {Stantchev, Vladimir and Tamm, Gerrit and Petruch, Konstantin}, title = {Assessing and governing IT-staff behavior by performance-based simulation}, series = {Computers in Human Behavior}, volume = {29}, journal = {Computers in Human Behavior}, number = {2}, pages = {473 -- 485}, year = {2012}, abstract = {When optimizing IT operations organizations typically aim to optimize resource usage. In general, there are two kinds of IT resources - IT infrastructures and IT staff. An optimized utilization of these resources requires both quantitative and qualitative analysis. While IT infrastructures can offer raw data for such analyses, data about IT staff often requires additional preparation and augmentation. One source for IT staff-related data can be provided by incident management and ticketing systems. While performance data from such systems is often stored in logfiles it is rarely evaluated extensively. In this article we propose the usage of such data sources for IT staff behavior evaluation and also present the relevant augmentation techniques. We claim that our approach is able to provide more in-depth insights as compared to typical data visualization and dashboard techniques. Our modeling methodology is based on the approach of system dynamics. We also provide formal models and simulation results where we demonstrate the feasibility of the approach using real-life logfiles from an international telecommunication provider.}, language = {en} } @article{StantchevTamm2012, author = {Stantchev, Vladimir and Tamm, Gerrit}, title = {Reducing Information Asymmetry in Cloud Marketplaces}, series = {International Journal of Human Capital and Information Technology Professionals (IJHCITP)}, volume = {3}, journal = {International Journal of Human Capital and Information Technology Professionals (IJHCITP)}, number = {4}, pages = {1 -- 10}, year = {2012}, abstract = {Cloud Computing is emerging as a predominant paradigm for obtaining and providing computing functionality in the enterprise. Organizations that are planning to use cloud computing offerings struggle with the question "How do I choose the right offering?" Cloud offerings exhibit a variety of pricing models and different levels of service and functionality. In this article the authors define first Cloud Computing in the context of IT Governance. Then they set criteria to compare different offerings at the level of Software-as-a-Service (SaaS). This is an important precondition for the reduction of the verifiable information asymmetry and uncertainty in the cloud market. Besides deficiencies on the supply side, regarding configuration, display and communication of service bundles, the limited knowledge of potential buyers is main reason for the modest adoption. The authors apply strategies derived from information economics to reduce this asymmetry by integrating information substitutes in the service marketplace description, thereby transforming experience and credence qualities into search qualities.}, language = {en} } @article{PetruchTammStantchev2012, author = {Petruch, Konstantin and Tamm, Gerrit and Stantchev, Vladimir}, title = {Deriving In-Depth Knowledge from IT-Performance Data Simulations}, series = {International Journal of Knowledge Society Research (IJKSR)}, volume = {3}, journal = {International Journal of Knowledge Society Research (IJKSR)}, number = {2}, pages = {13 -- 29}, year = {2012}, abstract = {Knowledge of behavioral patterns of a system can contribute to an optimized management and governance of the same system, or of similar systems. While human experience often manifests itself as intuition, intuition can be notoriously misleading, particularly in the case of quantitative data and subtle relations between different data sets. This article augments managerial intuition with knowledge derived from a specific byproduct of automated transaction processing performance and log data of the processing software. More specifically, the authors consider data generated by incident management and ticketing systems within IT support departments. The authors' approach utilizes a rigorous analysis methodology based on System Dynamics. This allows for identifying real causalities and hidden dependencies between different datasets. The authors can then use them to derive and assemble knowledge bases for improved management and governance in this context. This approach is able to provide more in depth insights as compared to typical data visualization and dashboard techniques. In the experimental results section, the authors demonstrate the feasibility of the approach. It is applied on real life datasets and log files from an international telecommunication provider and considered different improvements in management and governance that result from it.}, language = {en} }