@inproceedings{SchlegelTamm2009, author = {Schlegel, Martin and Tamm, Gerrit}, title = {Online Service Quality of Web-based E-Mail-Services: an Empirical Study for The German Market}, series = {42th Hawaii International Conference on System Science (HICSS-42), Hawaii}, booktitle = {42th Hawaii International Conference on System Science (HICSS-42), Hawaii}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-6566}, pages = {1 -- 10}, year = {2009}, abstract = {E-mail services represent an essential part of the IT landscape of enterprises. Besides in-house hosting, every company can make use of offers from specialized Application Service Providers (ASPs). Former research has shown a lack of transparency in the market for web-based services. This paper summarizes the results of a study on professional web-based e-mail services catering to the German-speaking market. This research mainly addresses following questions: What are the similarities and differences between the various services in the market? To which extent do the offered services meet a corporation's requirements? What kind of methodology can be used to analyze and to compare web-based services? And, with that in mind, do web-based e-mail-services represent a serious alternative to in-house hosting of e-mail-services? To answer these questions we compared information of selected service providers on the basis of a multi-scenario utility analysis.}, language = {en} }