@article{TammBrennerGrueneich2005, author = {Tamm, Gerrit and Brenner, Walter and Gr{\"u}neich, Armin}, title = {Business-Service-Management: Kulturwandel in der IT-Branche}, series = {Thexis: Fachzeitschrift f{\"u}r Marketing}, volume = {22}, journal = {Thexis: Fachzeitschrift f{\"u}r Marketing}, number = {2}, pages = {35 -- 40}, year = {2005}, abstract = {Keine Angabe No details}, language = {de} }