@inproceedings{TowersTernesShauchenka2013, author = {Towers, Ian and Tern{\`e}s, Anabel and Shauchenka, Natallia}, title = {Testing the impact of gamification on the interest in urban planning}, series = {12th Annual Worldwide Forum on Education and Culture, Rome}, booktitle = {12th Annual Worldwide Forum on Education and Culture, Rome}, year = {2013}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{Ternes2013, author = {Tern{\`e}s, Anabel}, title = {Management of crisis situations: employee communication in Internet}, series = {The knowledge-based organization in the era of globalization and internationalization, Poprad}, booktitle = {The knowledge-based organization in the era of globalization and internationalization, Poprad}, year = {2013}, abstract = {Keine Angabe - No details}, language = {en} } @inproceedings{TernesMittelstaedt2013, author = {Tern{\`e}s, Anabel and Mittelst{\"a}dt, Alexandra}, title = {Using Facebook for Political Action?: social Networking Sites and Political Participation of Young Adults}, series = {(Mis)Understanding Political Participation: ECREA Symposium, M{\"u}nchen}, booktitle = {(Mis)Understanding Political Participation: ECREA Symposium, M{\"u}nchen}, year = {2013}, abstract = {Keine Angabe - No details}, language = {en} } @inproceedings{Ternes2013, author = {Tern{\`e}s, Anabel}, title = {Sustainable Customer Service as Success Factor in the Airline Sector}, series = {1st International Civil Aviation Symposium (ICAS), Cairo}, booktitle = {1st International Civil Aviation Symposium (ICAS), Cairo}, year = {2013}, abstract = {A high number of airlines has been switching its business concept from fixed prices for economy or business class to a system of bundles, where customers can choose among a different set of services and book flights to different prices, depending on their individual preferences. This paper aims at finding out which services are those consumers regard as most important and what therefore makes an airline a sustainable choice in terms of service. For that purpose a survey has been conducted for approx. one week, where participants have answered a set of questions online and offline. In the second chapter, the authors will explain certain ground assumptions of online consumers, stressing the importance of user-friendly websites as well as the cost of the most popular extra services offered by regular airlines and also low-cost carriers. Keeping this in mind, the survey's results will be presented in chapter four. 105 participants gave their opinion on what makes an airline's service sustainable to them, the result being a mixture of good cabin crew soft skills, a minimum degree of comfort and efficiency throughout the whole time of purchasing a flight, being on board and leaving the aircraft. A user-friendly booking procedure as well as being able of leaving the airplane fast and receiving its luggage without further waiting has - according to the survey - won over seats in the front row, high-quality menus and entertainment programs. Even the sustainability aspect having been regarded as a factor of high-quality services, is not a major criterion for travelers. What in most cases makes an airline sustainable for passengers is friendly personnel. The bundle systems are preferred, since the cabin crew aspect has not vanished completely in the airline sector, even among low budget airlines. To receive transparency and flexibility when booking a flight, saving money but knowing that a certain quality will almost always be delivered through soft skills on board could be the reason why passengers feel more comfortable with the new business concepts.}, language = {en} } @inproceedings{TowersTernes2013, author = {Towers, Ian and Tern{\`e}s, Anabel}, title = {Become a responsible manager by watching TV}, series = {27th Annual Conference Managing to Make a Difference, Liverpool}, booktitle = {27th Annual Conference Managing to Make a Difference, Liverpool}, year = {2013}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{TowersTernes2013, author = {Towers, Ian and Tern{\`e}s, Anabel}, title = {Change journeys, language and reflexivity}, series = {8th International Conference in Critical Management Studies, Manchester}, booktitle = {8th International Conference in Critical Management Studies, Manchester}, year = {2013}, abstract = {When planned organisational change happens, the members of the organisation experience it in different ways at different times. Their "change journeys" begin with the original response to the change initiative and they pass through a sequence of steps from the initial realisation that there is a discrepancy or inconsistency with pre-existing schemas (i.e. when the individual learns of a change, or perceives that there has been a change) to an actual change in their own schemas (George and Jones, 2001), which is the point where the change journey has (temporarily) ended and the destination been reached. Such a journey becomes possible when individuals start to question their own position(s) in regard to the change, when they start taking into account their own reactions to it together with developments and responses to the change initiative at the meso and macro-level over time. As individuals reach different understandings about themselves during the change process, their change journey itself changes: they may set out for a new destination, or continue to the original destination but follow a different route. Much of the literature on reactions to change ignores the tendency of individuals to pay attention to their own reasons for how they react and tends to view responses to change-especially resistance- almost as an involuntary reflex rather than as part of a complex process of interpretation and action carried out by self-aware individuals. This paper reports on how reflexivity is a vital aspect of the change journey. We carried out a longitudinal, multi-level qualitative study of a planned change initiative at PCo, the Canadian subsidiary of a European pharmaceutical company, which involved the introduction of a new organisational structure- the creation of a matrix structure. Grounded theory was used to guide the research. More than sixty in-depth interviews were carried out over a period of eighteen months. The data from these interviews were supplemented by quantitative data. We describe how members of the organisation thought through what the change was "really" about and what it meant for them. They told stories and passed on anecdotes, which provided a way of demonstrating their own analysis of the change and their role in it, and of then building on this in order to achieve particular goals, like simply securing their own position or moving up the career ladder. We show that there was an element of playfulness in these processes. The employees analysed their own position and changed this according to developments in their groups and in the organisation. For some, it was like playing a game where they had to react to what was going on and change their tactics and strategy. This could then meant replanning their own change journeys. In analysing this process, we pay particular attention to the role of language. Language is not simply a mechanism of communication, but rather a fundamental aspect of organisation and organising (eg Westwood and Linstead, 2001). One view is that organisation exists only through language, leading to views of organisation as text, or as narrative, or as constituted in discourse (e.g. Mumby and Clair, 1997). So there is great value at investigating discourse during change processes because language, in the form of conversations, stories and rumours, is a significant factor in the way change is conceptualised (Balogun and Johnson, 2005). Conversation - "language-based interactions of individuals within organisations" (Woodilla, 1998: 33)- is one of the most common forms of communication in the workplace. Studies of managerial activities (e.g. Mintzberg, 1973) have shown that managers spend a large part of their time in carrying out oral communications. The act of conversation and the content of conversation produce action (Hardy et al., 2000), which indicates why conversations can play an important part in a change process. The way in which organisational members negotiate meaning in the change process is through discursive practices and textual objects (Anderson, 2005). Indeed, coherent language use can play a significant role in the outcome of change initiatives (Sillince, 1999) and there are fragmented and competing discourses within an organisation during a change process. Stories play a significant role in the creation and maintenance of meaning in organisations. Stories are passed from one person to another through conversation, and storytelling is "something done around the water cooler" (Boje at al., 2001: 166). The informal nature of storytelling does not mean that it is not important. Boje (1991) shows how the use of stories enabled change to take place, as when an executive's storytelling enabled him to convince colleagues to move in new direction. Indeed, Tsoukas (2005) argues that organisational change is the process of constructing and sharing new meanings and interpretations of organisational activities. Discourse, then, is a mechanism through which change happens and through which change journeys are planned and re-planned and made. The members of an organisation use discourse in all its various forms to reflect on and change (or not) their own position and to influence the change journeys of others.}, language = {en} } @inproceedings{Towers2013, author = {Towers, Ian}, title = {Organizational Change: Processes and Levels}, series = {15th IAMB Conference, Lisbon}, booktitle = {15th IAMB Conference, Lisbon}, year = {2013}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{Towers2013, author = {Towers, Ian}, title = {It didn't work out like we thought it would: understanding unwanted outcomes of a planned organizational change}, series = {XXXIII Sunbelt Social Networks Conference of the International Network for Social Network Analysis (INSNA), Hamburg}, booktitle = {XXXIII Sunbelt Social Networks Conference of the International Network for Social Network Analysis (INSNA), Hamburg}, year = {2013}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{HamannTammKaempfer2013, author = {Hamann, Lisa and Tamm, Gerrit and K{\"a}mpfer, Sascha}, title = {Analysis and comparison of existing maturity models for business processes}, series = {IADIS e-Society 2013 Conference, Lisbon}, booktitle = {IADIS e-Society 2013 Conference, Lisbon}, year = {2013}, abstract = {The continuous optimization of business processes is becoming an increasingly important factor for a company's long-term success. Maturity models for business processes aim at maintaining a distinct quality of processes and help to determine the maturity level of the processes and the company's maturity. Previous research has shown the lack of transparency and standardization for maturity models. In particular, existing maturity models were not scientifically compared and evaluated among themselves. Uncertainty and unawareness in selection and application of adequate maturity models can be observed in applied science and practice. The aim of the scientific work was to evaluate existing business process maturity models in terms of strengths and weaknesses in order to provide a comprehensive and reliable knowledge-based on specific evaluation criteria setting. The conclusions have been used to take advantage of one of the pre-chosen models to measure the maturity of a business process. The examined models were CMMI, BPMM-OMG, PEMM and EDEN. The applied methodology consists of literature research, empirical findings and practical application. The empirical findings comprise a purpose-made questionnaire and an outcome weighted in terms of importance and / or appliance. A particular challenge of the research was to compare the different maturity models based on their criteria, scales and general scope.}, language = {en} } @inproceedings{JohnSeisreiner2013, author = {John, Jasmin and Seisreiner, Achim}, title = {Leadership in a virtualized business world: making the impossible possible?}, series = {6th International Conference on Economics and Management of Networks (EMNet), Agadir, Morocco}, booktitle = {6th International Conference on Economics and Management of Networks (EMNet), Agadir, Morocco}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-5752}, pages = {16}, year = {2013}, abstract = {In a virtualized business world leadership relations are shifting noticeably towards "remote leadership" where leadership is conducted mainly through modern communication technology to cope with physical distance between leaders and employees. Against this background, many academic scholars are suggesting that transformational leadership is an appropriate leadership style to manage effectively in a remote context. Surprisingly, the trend in practice seems to go in the opposite direction. Based on an empirical study of remote leaders in action, we diagnosed an increasing usage of the "transactional toolbox"- management by objectives, management by exceptions, performance measurement, controlling and planning systems. From an academic standpoint this biasn reveals a completely unexpected development in leadership behaviour. Thus, in our article we try to shed light on this opposing trend.}, language = {en} } @inproceedings{Hessel2013, author = {Hessel, Franz}, title = {Die Machbarkeit der Erhebung der Zahlungsbereitschaft {\"u}ber soziale Netzwerke am Beispiel von Darmkrebs-Screening}, series = {Jahrestagung der Deutschen Gesellschaft f{\"u}r Gesundheits{\"o}konomie (DGG{\"O}), Essen}, booktitle = {Jahrestagung der Deutschen Gesellschaft f{\"u}r Gesundheits{\"o}konomie (DGG{\"O}), Essen}, year = {2013}, abstract = {Zielsetzung: Die Zielsetzung der vorliegenden Studie war es, die Machbarkeit der Erhebung der Zahlungsbereitschaft {\"u}ber soziale Netzwerke, hier Facebook, am Beispiel des Darmkrebs-Screenings zu untersuchen. Bei dem beschriebenen neuen diagnostischen Test handelt es sich um den neuartigen molekularen Bluttest Septin9, der im Vergleich zu standardm{\"a}ssig f{\"u}r Routinescreening auf Darmkrebs eingesetzten Test auf okkultes Blut im Stuhl (FOBT) eine bessere Performance, eine bessere Handhabbarkeit und eine bessere Compliance von Patienten und {\"A}rzten aufweist. Methodik: Es wurden Informationen zum Krankheitsbild und den alternativen Screeningmethoden f{\"u}r Darmkrebs gegeben. Die Zahlungsbereitschaft wurde in bin{\"a}ren Kategorien (<100 oder >100 EUR) und als H{\"o}chstbetrag erfasst. Die weiteren Parameter wie Alter, Geschlecht, Versicherten- und Einkommensstatus, Ern{\"a}hrung, Kontakt mit Krebserkrankungen und gesundheitsbewusstes Verhalten (Alkohol, Rauchen) wurden in Kategorien erfasst. Die Befragung wurde von sechs Facebook-Accounts an insgesamt rund 500 Nutzer des sozialen Netzwerks mit der M{\"o}glichkeit der weiteren Distribution versandt. Die Beantwortung eines Kern-Teils der Fragen wurde als Bedingung f{\"u}r die anonyme Einsendung {\"u}ber einen Dropbox-Link vorausgesetzt. Der R{\"u}cklaufzeitraum betrug 14 Tage. Ergebnisse: Es gingen 123 komplett ausgef{\"u}llte Frageb{\"o}gen ein. Die Teilnehmer waren im Schnitt 24,2 Jahre und verdienen zu 94 \% weniger als 1500 EUR monatlich. 27 \% der Teilnehmer sind privat versichert. 68\% gaben an in der Familie von Krebs betroffen zu sein und 36 \%, dass sie sich der Gefahr von Darmkrebs bewusst sind. Die Angaben zum wichtigsten Attribut eines Screening-Tests verteilten sich folgendermaßen: 69 \% Testgenauigkeit, 14 \% Handling, 11 \% Preis und 6\% Schnelligkeit des Ergebnisses. 24 \% gaben eine Zahlungsbereitschaft von weniger als 100 EUR an (Mittelwert 34 EUR), 76 \% waren bereit mehr als 100 EUR zu bezahlen. Die durchschnittliche Zahlungsbereitschaft lag bei 271 EUR. Ein h{\"o}heres Einkommen, eine Krebserkrankung in der Familie und ein Privatversichertenstatus waren mit einer h{\"o}heren Zahlungsbereitschaft korreliert. Schlussfolgerung: Eine Messung der Zahlungsbereitschaft sowie weiterer die Patientenpr{\"a}ferenzen beschreibender Variablen ist {\"u}ber soziale Netzwerke mit vergleichsweise geringem Aufwand m{\"o}glich. Vorteile liegen in der Freiwilligkeit und der Anonymit{\"a}t der Erhebung, wodurch direkte, nicht standardisierte Beeinflussungsm{\"o}glichkeiten w{\"a}hrend der Befragung als Bias wegfallen. Nachteile liegen in der sicherlich starken Selektion der Zielgruppe, was zu einer Einschr{\"a}nkung der Anwendbarkeit der Methode f{\"u}hrt.}, language = {de} }