@incollection{TernesRunge2014, author = {Tern{\`e}s, Anabel and Runge, Christopher A.}, title = {Reputationsmarketing}, series = {Internationale Trends in der Markenkommunikation: was Globalisierung, neue Medien und Nachhaltigkeit erfordern}, booktitle = {Internationale Trends in der Markenkommunikation: was Globalisierung, neue Medien und Nachhaltigkeit erfordern}, editor = {Tern{\`e}s, Anabel and Towers, Ian}, publisher = {Springer}, address = {Wiesbaden}, publisher = {SRH Berlin University of Applied Sciences}, pages = {59 -- 70}, year = {2014}, abstract = {Keine Angabe No details}, language = {de} } @incollection{TernesTowersShauvencka2014, author = {Tern{\`e}s, Anabel and Towers, Ian and Shauvencka, N.}, title = {Gamification}, series = {Internationale Trends in der Markenkommunikation: was Globalisierung, neue Medien und Nachhaltigkeit erfordern}, booktitle = {Internationale Trends in der Markenkommunikation: was Globalisierung, neue Medien und Nachhaltigkeit erfordern}, editor = {Tern{\`e}s, Anabel and Towers, Ian}, publisher = {Springer}, address = {Wiesbaden}, publisher = {SRH Berlin University of Applied Sciences}, pages = {33 -- 50}, year = {2014}, abstract = {Keine Angabe No details}, language = {de} } @article{TernesTowers2014, author = {Tern{\`e}s, Anabel and Towers, Ian}, title = {Organisations, Individuals as Employees, Individuals as Consumers and the Relationships Between Them}, series = {Arabian Journal of Business and Management Review}, volume = {4}, journal = {Arabian Journal of Business and Management Review}, number = {4}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-8501}, year = {2014}, abstract = {Organisations of all shapes and sizes face a significant number of challenges that they must meet if they are to thrive in today's globally hypercompetitive environment. Our aim is to help them deal with some of the most critical. An organisation is a collection of individuals working together in a structured way to achieve certain goals, and this understanding is central to our research interests. We aim to provide insights on current and emergent issues related to the three interconnected themes we focus on: ● the relationship between the individual as an employee and the organisation ● the relationship between the individual as a consumer and the organisation ● the relationship between the individual and the digitalised world. The recommendations that flow from our research all have in common that they are corporately socially responsible. Our framework is based on CSR, sustainability and an ethical approach.}, language = {en} } @book{OPUS4-848, title = {Internationale Trends in der Markenkommunikation: was Globalisierung, neue Medien und Nachhaltigkeit erfordern}, editor = {Tern{\`e}s, Anabel and Towers, Ian}, publisher = {Springer}, address = {Wiesbaden}, publisher = {SRH Berlin University of Applied Sciences}, pages = {181}, year = {2014}, abstract = {Keine Angabe No details}, language = {de} } @article{TernesTowers2015, author = {Tern{\`e}s, Anabel and Towers, Ian}, title = {Managing Global Organizations: A Cultural Perspective}, series = {Critical Perspectives on International Business}, volume = {11}, journal = {Critical Perspectives on International Business}, number = {1}, pages = {110 -- 112}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @incollection{TernesKrey2015, author = {Tern{\`e}s, Anabel and Krey, Nina}, title = {Innovation through Integration: Digital Start-Ups as Employers for People with Immigration Backgrounds}, series = {How Global Migration Changes the Workforce Diversity Equation}, booktitle = {How Global Migration Changes the Workforce Diversity Equation}, publisher = {Cambridge Scholars Publishing}, address = {Cambridge}, publisher = {SRH Berlin University of Applied Sciences}, pages = {126 -- 142}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @book{TernesRunge2015, author = {Tern{\`e}s, Anabel and Runge, Christopher A.}, title = {Reputationsmanagement}, publisher = {Springer Fachmedien}, address = {Wiesbaden}, publisher = {SRH Berlin University of Applied Sciences}, pages = {48}, year = {2015}, abstract = {Anabel Tern{\`e}s und Christopher Runge zeigen am Beispiel Medical Care, dass es sich auszahlt, in eine hohe Reputation zu investieren. Unternehmen mit einem guten Ansehen k{\"o}nnen h{\"o}here Preise verlangen, Kunden gewinnen und binden, die besten Mitarbeiter f{\"u}r sich gewinnen und insbesondere in Krisenzeiten von ihrer Reputation als immateriellem Wert als Wettbewerbsvorteil zehren. Voraussetzung hierf{\"u}r ist ein systematisches, professionell begleitetes Reputationsmanagement, das gew{\"a}hrleistet, in Zukunft zu agieren statt nur zu reagieren. Gutes Reputationsmanagement erfordert einzelne, aufeinander abgestimmte Schritte, die sich gegenseitig perfekt erg{\"a}nzen - zum Aufbau, zum Erhalt und zur Verbesserung einer positiven Unternehmensreputation.}, language = {de} } @article{Ternes2015, author = {Tern{\`e}s, Anabel}, title = {Die Schnittstellen f{\"u}r den Vertrieb managen}, series = {Sales Management Review}, journal = {Sales Management Review}, number = {2}, pages = {18 -- 26}, year = {2015}, abstract = {Die Digitalisierung, Globalisierung und der demographische Wandel verst{\"a}rken bestehende Diskrepanzen zwischen dem Vertrieb und anderen Unternehmensbereichen. Eine marktgerechte und wertorientierte Ausrichtung des Vertriebs kann hier unterst{\"u}tzen. Zielf{\"u}hrend ist allerdings ein konsequentes Schnittstellenmanagement, das die enormen Informationsmengen und -geschwindigkeiten beherrscht.}, language = {de} } @incollection{TernesTowersSchaub2015, author = {Tern{\`e}s, Anabel and Towers, Ian and Schaub, Stefan}, title = {Bindung junger Fach{\"a}rzte durch Demografie orientiertes Personalmanagement}, series = {Rund auf eckig: die junge {\"A}rztegeneration im Krankenhaus}, booktitle = {Rund auf eckig: die junge {\"A}rztegeneration im Krankenhaus}, editor = {Hahnenkamp, K. and Hasebrook, J.}, publisher = {medhochzwei}, address = {Heidelberg}, publisher = {SRH Berlin University of Applied Sciences}, pages = {65 -- 80}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @article{HamedTernesElBassiouny2015, author = {Hamed, Sara and Tern{\`e}s, Anabel and El-Bassiouny, Noha}, title = {Evidence-Based Designs and Transformative Service Research Application for Achieving Sustainable Healthcare Services: a Developing Country Perspective}, series = {Journal of Cleaner Production}, journal = {Journal of Cleaner Production}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @book{TernesTowersJerusel2015, author = {Tern{\`e}s, Anabel and Towers, Ian and Jerusel, Marc}, title = {Konsumentenverhalten im Zeitalter der Mass Customization: Trends: Individualisierung und Nachhaltigkeit}, publisher = {Springer Fachmedien}, address = {Wiesbaden}, publisher = {SRH Berlin University of Applied Sciences}, pages = {43}, year = {2015}, abstract = {Anabel Tern{\`e}s, Ian Towers und Marc Jerusel gehen der Frage nach, welche neuen Konsummuster sich aufbauend auf den Begriffen Individualisierung und Nachhaltigkeit herausbilden k{\"o}nnten. Denn der Trend nach nachhaltigen und individualisierten Produkten ist bereits seit mehreren Jahren sp{\"u}rbar, gilt jedoch weiterhin als Trend f{\"u}r den Privatkonsum der kommenden Jahre. Im Bereich Individualisierung erl{\"a}utern die AutorInnen daf{\"u}r zum Beispiel das Produktionsprinzip der Mass Customization. Nachhaltig Denkende versuchen dagegen, bewusste Konsumentscheidungen zu treffen.}, language = {de} } @article{Ternes2015, author = {Tern{\`e}s, Anabel}, title = {Metamorphose f{\"u}r Verk{\"a}ufer}, series = {Sales Management Review}, journal = {Sales Management Review}, number = {3}, pages = {30 -- 35}, year = {2015}, abstract = {F{\"u}r einen nachhaltigen Erfolg im Vertrieb sind neue Qualit{\"a}ten notwendig: weniger Rhetorik — mehr Empathie, weniger Produktpr{\"a}sentation — mehr Entwicklung von individuellen L{\"o}sungen, weniger Verk{\"a}ufer — mehr Berater. Denn der Kunde von heute ist anspruchsvoller als fr{\"u}her, er ist gut informiert und nimmt sein Recht auf umfassenden Service wahr.}, language = {de} } @book{TernesTowersJerusel2015, author = {Tern{\`e}s, Anabel and Towers, Ian and Jerusel, Marc}, title = {Konsumentenverhalten im Zeitalter der Digitalisierung: Trends: E-Commerce, M-Commerce und Connected Retail}, publisher = {Springer Fachmedien}, address = {Wiesbaden}, publisher = {SRH Berlin University of Applied Sciences}, pages = {46}, year = {2015}, abstract = {Anabel Tern{\`e}s, Ian Towers und Marc Jerusel widmen sich der Frage, welche Konsummuster den Privatkonsum im Deutschland der kommenden zehn Jahren ver{\"a}ndern werden. Dabei wird auf bereits absehbare Konsumtrends wie zum Beispiel E- und M-Commerce sowie Connected Retail Bezug genommen. Im Vordergrund stehen die Auswirkungen der Digitalisierung auf den station{\"a}ren Handel und die Konsumenten. Die AutorInnen stellen u.a. dar, dass eine der zentralen Herausforderungen darin liegen wird, sich der Digitalisierung proaktiv zu stellen, um das Konsumerlebnis der Verbraucher zu verbessern. Doch auch die Grenzen des Onlinehandels werden aufgezeigt.​}, language = {de} } @incollection{TowersTernesEwinger2015, author = {Towers, Ian and Tern{\`e}s, Anabel and Ewinger, Dunja}, title = {Turkish Migrant Self-Organizations in Germany}, series = {Turkish German Affairs from an Interdisciplinary Perspective}, booktitle = {Turkish German Affairs from an Interdisciplinary Perspective}, publisher = {Lang}, address = {Bern}, publisher = {SRH Berlin University of Applied Sciences}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @article{StantchevPrietoGonzalezTamm2015, author = {Stantchev, Vladimir and Prieto-Gonz{\´a}lez, Lisardo and Tamm, Gerrit}, title = {Cloud computing service for knowledge assessment and studies recommendation in crowdsourcing and collaborative learning environments based on social network analysis}, series = {Computers in Human Behavior}, volume = {51}, journal = {Computers in Human Behavior}, number = {B}, pages = {762 -- 770}, year = {2015}, abstract = {Interactions among people have substantially changed since the emergence of social networks, the expansion of the Internet and the proliferation of connected mobile devices, and so have the possibilities of collaborative learning, with the inclusion of new e-learning platforms. From this point, assessing human knowledge in these virtual environments is not a trivial task. This work presents a novel cloud-computing-based service which relies on advanced artificial intelligence mechanisms to infer knowledge and interest from users considering the aggregated data presented from/to these users in different social networks. This way it is possible to assess with a certain degree of confidence the user knowledge level in different topics as well as recommend additional specific education related to his/her former studies in order to get a better/desired job.}, language = {en} } @inproceedings{Straub2015, author = {Straub, Matthias}, title = {Outsourcing: New ways of an efficient corporate social responsibility reporting}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @book{OstertagSteinhartStraub2014, author = {Ostertag, Felix and Steinhart, Annelore and Straub, Matthias}, title = {{\"O}kologie und Umweltmanagement}, publisher = {KLV Verlag}, address = {Rorschach}, publisher = {SRH Berlin University of Applied Sciences}, pages = {166}, year = {2014}, abstract = {Begleitet das Fach „Betriebliches Umweltmanagement" in Baden-W{\"u}rttemberg. Das Profil Wirtschaft wird durch Fragestellungen der {\"O}kologie erg{\"a}nzt und der Leitgedanke des nachhaltigen Wirtschaftens von Unternehmen in die {\"o}konomischen Entscheidungen miteinbezogen. Die theoretischen Grundlagen des betrieblichen Umweltmanagements, sowie die Anwendung volks- und betriebswirtschaftlicher Verfahren auf betriebliche Umweltprobleme werden anhand von praktischen Beispielen erkl{\"a}rt. Ziel des Faches, w{\"a}re die Entwicklung einer Umwelthandlungskompetenz der Sch{\"u}ler.}, language = {de} } @incollection{Straub2015, author = {Straub, Matthias}, title = {Aktuelle Herausforderungen in der Hotellerie und ausgew{\"a}hlte L{\"o}sungsstrategien aus der Unternehmensrealit{\"a}t}, series = {Rundum erfolgreich im Hotelmanagement: Dimensionen und Perspektiven im 360°-Blick}, booktitle = {Rundum erfolgreich im Hotelmanagement: Dimensionen und Perspektiven im 360°-Blick}, editor = {Baierl, Ronny and Steinhauser, Carolin}, publisher = {Holzmann Medien}, address = {Bad W{\"o}rishofen}, publisher = {SRH Berlin University of Applied Sciences}, pages = {12 -- 16}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @article{Straub2015, author = {Straub, Matthias}, title = {Change the Perspective!: Successful and efficient Corporate Social Responsibility Reporting in the Hospitality Industry}, series = {Journal of Tourism Research}, volume = {10}, journal = {Journal of Tourism Research}, pages = {72 -- 81}, year = {2015}, abstract = {The reporting of Corporate Social Responsibility (CSR) in hotels plays a crucial role in the assessment of their sustainability activities. Research shows, that if the CSR commitment of hotels is interpreted by guests as a real public interest, CSR has a positive impact on brand evaluation as well as on guest satisfaction. However, the sustainability efforts of hotels are often perceived as pure self-interest and the charge of greenwashing is in the air. Thus, standards in CSR reporting are urgently required. In hospitality so far, neither guidelines for CSR reporting nor third party monitoring organizations exist so far. This paper presents a six-step framework encouraging bilateral sustainability communication in the hotel industry. The common method to proclaim sustainability via reports or websites is typically one-directional from the hotel to the guest (typically referred to as signalling approach). In the long run, this is not enough. Thus, the other direction (typically referred to as screening approach), should particularly be considered as well. Screening is achieved through the use of user generated content (UGC) and electronic word of mouth (eWOM) via evaluation platforms, which nowadays enjoy wide acceptance by guests. In the presented framework, CSR reporting and CSR rating are outsourced to the guest and the corresponding crowd. This procedure includes several advantages for hotels. First, the efforts and costs of CSR reporting are reduced. Second, the general public is used as a third-party control mechanism for the CSR reporting (typically referred to as monitoring approach). Finally, following this monitoring aspect, the perceived credibility of the CSR reporting in turn will be higher. Since the credibility and reputation of eWOM largely depend on the number of existing reviews, it is important to generate sustainability-oriented eWOM and to utilize guests for CSR reporting issues. Therefore, based on the well-known phases of service marketing, a five-step-approach is integrated in the framework.}, language = {en} } @inproceedings{Stantchev2015, author = {Stantchev, Vladimir}, title = {Requirements Engineering and Risk Management Solutions}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{Stantchev2015, author = {Stantchev, Vladimir}, title = {PrevenTAB: Towards Ambient IT in Healthcare}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{Stantchev2015, author = {Stantchev, Vladimir}, title = {The Perspectives for IT in Healthcare: the Case of Spain and Germany}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{Stantchev2015, author = {Stantchev, Vladimir}, title = {Towards Ambient IT in Healthcare}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{Stantchev2015, author = {Stantchev, Vladimir}, title = {Requirements Engineering for Risk Management Solutions in Hospitals}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{Stantchev2015, author = {Stantchev, Vladimir}, title = {Governance of Cloud Computing}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{Stantchev2015, author = {Stantchev, Vladimir}, title = {Mathematical Models for Data Analysis in Healthcare}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{Stantchev2015, author = {Stantchev, Vladimir}, title = {Mathematical Models for Data Analysis in Econometrics}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @article{VeraBaqueroColomoPalaciosStantchevetal.2015, author = {Vera-Baquero, Alejandro and Colomo-Palacios, Ricardo and Stantchev, Vladimir and Molloy, Owen}, title = {Leveraging big-data for business process analytics}, series = {The Learning Organization}, volume = {22}, journal = {The Learning Organization}, number = {4}, pages = {215 -- 228}, year = {2015}, abstract = {This paper aims to present a solution that enables organizations to monitor and analyse the performance of their business processes by means of Big Data technology. Business process improvement can drastically influence in the profit of corporations and helps them to remain viable. However, the use of traditional Business Intelligence systems is not sufficient to meet today's business needs. They normally are business domain-specific and have not been sufficiently process-aware to support the needs of process improvement-type activities, especially on large and complex supply chains, where it entails integrating, monitoring and analysing a vast amount of dispersed event logs, with no structure, and produced on a variety of heterogeneous environments. This paper tackles this variability by devising different Big Data based approaches that aim to gain visibility into process performance.}, language = {en} } @incollection{Seisreiner2015, author = {Seisreiner, Achim}, title = {Personalplanung}, series = {Praxishandbuch Personalmanagement}, booktitle = {Praxishandbuch Personalmanagement}, editor = {Wagner, Dieter}, publisher = {Haufe}, address = {Freiburg}, publisher = {SRH Berlin University of Applied Sciences}, pages = {19 -- 59}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @misc{SchoelmerichSchermulyDeller2015, author = {Sch{\"o}lmerich, Franziska and Schermuly, Carsten C. and Deller, J{\"u}rgen}, title = {Diversity faultlines in diplomatic teams: a pecha kucha presentation}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @misc{Schermuly2015, author = {Schermuly, Carsten C.}, title = {Negative Effekte von Coaching: ein Forschungs{\"u}berblick}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @misc{SchoelmerichSchermuly2015, author = {Sch{\"o}lmerich, Franziska and Schermuly, Carsten C.}, title = {When subgroups impair full engagement: diversity faultlines and social loafing in teams}, year = {2015}, abstract = {Keine Angabe No details}, language = {en} } @misc{SchoelmerichSchermulyDeller2015, author = {Sch{\"o}lmerich, Franziska and Schermuly, Carsten C. and Deller, J{\"u}rgen}, title = {{\"U}bertragung von Diversit{\"a}ts{\"u}berzeugungen zwischen F{\"u}hrungskr{\"a}ften und Teammitgliedern: die Bedeutung von transformationaler F{\"u}hrung}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @misc{Schermuly2015, author = {Schermuly, Carsten C.}, title = {Negative Effekte von Coaching f{\"u}r Coaches}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @misc{CarolinSchermuly2015, author = {Carolin, Graßmann and Schermuly, Carsten C.}, title = {Negative Effekte von Coaching f{\"u}r den Klienten und deren Wirkfaktoren}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @incollection{Schermuly2014, author = {Schermuly, Carsten C.}, title = {Psychologisches Empowerment und Mitarbeiterf{\"u}hrung}, series = {Trends der psychologischen F{\"u}hrungsforschung}, booktitle = {Trends der psychologischen F{\"u}hrungsforschung}, editor = {Felfe, J.}, publisher = {Hogrefe}, address = {G{\"o}ttingen}, publisher = {SRH Berlin University of Applied Sciences}, pages = {303 -- 316}, year = {2014}, abstract = {Keine Angabe No details}, language = {de} } @article{MeyerSchermulyKauffeld2015, author = {Meyer, Bertolt and Schermuly, Carsten C. and Kauffeld, Simone}, title = {That's not my place: the interacting effects of faultlines, subgroup size, and social competence on social loafing behaviour in work groups}, series = {European Journal of Work and Organizational Psychology}, volume = {25}, journal = {European Journal of Work and Organizational Psychology}, number = {1}, pages = {31 -- 49}, year = {2015}, abstract = {Taking a social relations approach to team diversity, we propose that faultlines—hypothetical dividing lines that split a team into relatively homogeneous subgroups—impact the team members' propensity to exhibit social loafing behaviour. We further propose that this individual-level reaction to the faultline structure of the team can differ among team members, depending on the size of their subgroup and on their individual social competence. We tested the assumptions with a sample of real teams working on an intellective task during which social loafing behaviour was video-coded. In partial support of the hypotheses, generalized mixed models revealed that social loafing behaviour was most common for team members who were part of a team with strong faultlines, who belonged to the larger subgroup in their team, and who exhibited low levels of social competence. The results therefore highlight the benefits of taking a multilevel approach to the effects of faultlines.}, language = {en} } @inproceedings{SteidleGockel2015, author = {Steidle, Anna and Gockel, Christine}, title = {Social rooms: the combined effects of light and temperature on team performance}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @misc{SteidleGockel2015, author = {Steidle, Anna and Gockel, Christine}, title = {Warme Kontextreize als Stressoren oder Ressourcen bei Teamaufgaben}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @article{GockelKerr2015, author = {Gockel, Christine and Kerr, Norbert L.}, title = {Put-Down Humor Directed at Outgroup Members Increases Perceived - But Not Experienced - Cohesion in Groups}, series = {Humor: International Journal of Humor Research}, volume = {28}, journal = {Humor: International Journal of Humor Research}, number = {2}, pages = {205 -- 228}, year = {2015}, abstract = {Put-down humor always has a target, and the intent of the speaker is to make fun of someone or something. Due to its inherently social nature, put-down humor could strongly affect socio-emotional group processes and outcomes like cohesion. We hypothesized that put-down humor would increase cohesion when it was targeted at outgroup members and was followed by laughter. Two laboratory experiments were conducted to examine the underlying processes of the put-down humor - cohesion relation. Study 1 showed that put-down humor of outgroup members (as compared to no humor) did not increase participants' attraction to the group. But it increased perceived cohesion among other group members and the perception that other group members felt safer and were more similar to each other. Even when procedures were altered in Study 2 to reduce participants' evaluation apprehension and their potential anxiety about not themselves being humorous, we found the same pattern of results. We discuss which conditions might be necessary for put-down humor to increase one's personal attraction to a group.}, language = {en} } @article{SchermulyDraheimFlessaetal.2014, author = {Schermuly, Carsten C. and Draheim, Michael and Flessa, Steffen and Glasberg, Ronald and Stantchev, Vladimir and Tamm, Gerrit and Hartmann, Michael and Hessel, Franz}, title = {Management of Crises and Risks in German Hospitals: Factors Influencing Medication Errors}, series = {Value in Health}, volume = {17}, journal = {Value in Health}, number = {7}, pages = {A426}, year = {2014}, abstract = {In German hospitals there is a need for optimized crisis- and risk management. About one third of all hospital-acquired patient damages are due to medication errors. The aim of our interdisciplinary project "Risk Management in Hospitals" is to analyze the behavior of the various key players in the fields of medical care, human resources, supply and IT-systems in the context of various simulated risk scenarios as well as to develop adequate risk management tools. In this abstract, the first Results on medication errors are presented.}, language = {en} } @article{EichhornSchuhmann2015, author = {Eichhorn, Bert and Schuhmann, Ralph}, title = {From Contract Management to Contractual Management}, series = {European Review of Contract Law}, volume = {11}, journal = {European Review of Contract Law}, number = {1}, pages = {1 -- 21}, year = {2015}, abstract = {The concept of contract management focuses on the contract and its optimal implementation. Thus, it tends to encounter limits when attempting to achieve objectives lying beyond the contract. In contrast, the concept of contractual management presented here is based on the possible contributions of the contract to the management of the enterprise, business unit, and transaction. It considers the processes relevant in this field which are bundled by risk management, transaction management, and knowledge management. Insofar as it integrates these activities and aligns them towards the contract, it increases the potential impact of the contract. From the governance perspective, contractual management leads to higher efficiency; from a legal perspective, it provides for a better compliance with the requirements for good corporate management and with contractual obligations as well as it increases the quality of the contract.}, language = {en} } @misc{Buesch2014, author = {B{\"u}sch, Victoria}, title = {Wenn die Mitarbeiter gerne im Unternehmen bleiben: wie geht das?}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-7704}, year = {2014}, abstract = {Keine Angabe No details}, language = {de} } @incollection{BueschSaller2015, author = {B{\"u}sch, Victoria and Saller, A.}, title = {Demografische Ausgangslage und Entwicklung}, series = {Digital lernen - evidenzbasiert pflegen: neue Medien in der Fortbildung von Pflegefachkr{\"a}ften}, booktitle = {Digital lernen - evidenzbasiert pflegen: neue Medien in der Fortbildung von Pflegefachkr{\"a}ften}, editor = {Sieger, Margot}, publisher = {Springer}, address = {Berlin}, publisher = {SRH Berlin University of Applied Sciences}, pages = {47 -- 56}, year = {2015}, abstract = {Der demografische Wandel, die Ver{\"a}nderungen in der Bev{\"o}lkerungsstruktur eines Landes, zeigen sich besonders deutlich im Gesundheitswesen, sowohl auf der Seite der Pflegebed{\"u}rftigen als auch auf der Seite der Pflegenden. Der Fokus hier liegt auf den Auswirkungen im Pflegebereich und den Strategien der Bunderegierung, diesen gesellschaftlichen Ver{\"a}nderungen zu begegnen.}, language = {de} } @article{ThiemeBruschBuesch2015, author = {Thieme, Paula and Brusch, Michael and B{\"u}sch, Victoria}, title = {The role of continuing training motivation for work ability and the desire to work past retirement age}, series = {European Journal for Research on the Education and Learning of Adults}, volume = {6}, journal = {European Journal for Research on the Education and Learning of Adults}, number = {1}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-7687}, pages = {25 -- 38}, year = {2015}, abstract = {Germany, relying on a pay-as-you-go pension system has increased regular retirement age to 67 due to its ageing population caused by decreasing birth rates and increasing life expectancy. Using data from the nationally representative 'Survey on continuing in employment in pensionable age', we investigate the relevance of training motivation for work ability and the desire to work past retirement age and whether differences between social groups reflect inequalities in training participation. Results show significant positive correlations between continuing training motivation and work ability and desire to work past retirement age. Differentiated for selected respondent groups the level of qualification has a significant influence. This effect was stronger than any differences with regard to gender or employment participation. Results imply external conditions only partly explain older workers' work ability or desire to work past retirement age. Compared to inequalities in training participation, motivation for continuing training is high across analysed subgroups.}, language = {en} } @article{ThiemeBruschBueschetal.2015, author = {Thieme, Paula and Brusch, Michael and B{\"u}sch, Victoria and Stamov-Rossnagel, Christian}, title = {Work context influences on older workers' motivation for continuing education}, series = {Zeitschrift f{\"u}r Erziehungswissenschaft}, volume = {18}, journal = {Zeitschrift f{\"u}r Erziehungswissenschaft}, number = {1}, pages = {71 -- 87}, year = {2015}, abstract = {Decreasing birth rates and increasing life expectancy have led to the ageing of the German population during the past decades. As the German retirement pay system is a pay-as-you-go system, legal retirement age is increased step by step to 67 years. Long before individuals actually retire, environmental factors but also personal factors influence the path of the retirement process. Work ability can be maintained through continuing education. Understanding and possibly even increasing older employees' motivation to participate in continuing education is vital to achieving the European Union's aim of individuals' "lifelong learning" to cope with challenges of technological and organisational change. This empirical study analyses the influence of work context factors on motivation to participate in continuing education. Data source is the "Survey on continuing in employment after reaching pensionable age", commissioned in 2008 by the Bundesinstitut f{\"u}r Bev{\"o}lkerungsforschung (Federal Institute for Population Research). Results show weak but significant influences of some work context factors. Recommendations for actions and further research directions are given.}, language = {en} } @incollection{FasbenderDellerZohretal.2015, author = {Fasbender, Ulrike and Deller, J{\"u}rgen and Zohr, Katrin and B{\"u}sch, Victoria and Schermuly, Carsten C. and Mergenthaler, Andreas}, title = {Absicht zur Erwerbst{\"a}tigkeit im (zuk{\"u}nftigen) Ruhestand}, series = {Mittendrin?: Lebenspl{\"a}ne und Potenziale {\"a}lterer Menschen beim {\"U}bergang in den Ruhestand}, booktitle = {Mittendrin?: Lebenspl{\"a}ne und Potenziale {\"a}lterer Menschen beim {\"U}bergang in den Ruhestand}, editor = {Schneider, Norbert F.}, publisher = {Budrich}, address = {Opladen}, publisher = {SRH Berlin University of Applied Sciences}, pages = {121 -- 138}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @incollection{BueschZohrBruschetal.2015, author = {B{\"u}sch, Victoria and Zohr, Katrin and Brusch, Michael and Deller, J{\"u}rgen and Schermuly, Carsten C. and Stamov-Roßnagel, Christian and W{\"o}hrmann, Anne M.}, title = {Wer m{\"o}chte im Ruhestand weiterarbeiten?: Muster von Weiterbesch{\"a}ftigungsneigungen bei 55- 70-J{\"a}hrigen}, series = {Mittendrin?: Lebenspl{\"a}ne und Potenziale {\"a}lterer Menschen beim {\"U}bergang in den Ruhestand}, booktitle = {Mittendrin?: Lebenspl{\"a}ne und Potenziale {\"a}lterer Menschen beim {\"U}bergang in den Ruhestand}, editor = {Schneider, Norbert F.}, publisher = {Budrich}, address = {Opladen}, publisher = {SRH Berlin University of Applied Sciences}, pages = {181 -- 194}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @incollection{BueschBritzeLehnigk2015, author = {B{\"u}sch, Victoria and Britze, Nils and Lehnigk, Tina}, title = {Philosophien und Logiken {\"o}ffentlicher F{\"o}rdermittelgeber bei betrieblichen Demografieprojekten}, series = {Personalarbeit im demografischen Wandel: Beratungsinstrumente zur Verbesserung der Arbeitsqualit{\"a}t}, booktitle = {Personalarbeit im demografischen Wandel: Beratungsinstrumente zur Verbesserung der Arbeitsqualit{\"a}t}, publisher = {Initiative Neue Qualit{\"a}t der Arbeit, Demografie}, address = {[Dortmund]}, publisher = {SRH Berlin University of Applied Sciences}, pages = {33 -- 45}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @misc{BaierlKreebStraub2015, author = {Baierl, Ronny and Kreeb, Martin and Straub, Matthias}, title = {Crowdsourcing als Instrument einer glaubw{\"u}rdigen CSR-Kommunikation in der Hotelbranche}, year = {2015}, abstract = {Keine Angabe No details}, language = {de} } @article{Schermuly2014, author = {Schermuly, Carsten C.}, title = {Negative effects of coaching for coaches: an explorative study}, series = {International Coaching Psychology Review}, journal = {International Coaching Psychology Review}, number = {9}, pages = {167 -- 182}, year = {2014}, abstract = {There exists only scarce knowledge regarding what negative effects can occur to business coaches as a result of their work. Negative effects, defined as all harmful or unwanted results for coaches directly caused by coaching that occur parallel to or following coaching, are theoretically inferred in this study. Additionally, negative effects are quantitatively explored and validated. Negative effects of coaching for coaches were identified via structured expert interviews. Based on the results of the interviews a new questionnaire was developed. Coaches were then surveyed online using this questionnaire. A sample of supervisors was also surveyed and compared to the coaches regarding important work-related variables. 104 German coaches were quantitively surveyed using a new questionnaire regarding the frequency and intensity of negative effects in their most recent coaching and in their career. To validate the new questionnaire and the results, relevant cognitions towards their work (psychological empowerment) and the affective well-being of the coaches were also measured. In more than 90 per cent of all recent coaching at least one negative effect was present. On average 5.9 negative effects occurred per coaching. During their careers 99 per cent of the coaches were confronted at least once with a negative effect. Negative effects are associated with the psychological empowerment and affective well-being of coaches, which speaks for the validity of the new questionnaire and subsequent results. Negative effects for coaches as a result of their work occur very often and in a heterogeneous way but these effects are of rather low intensity. The validity of these effects could be shown.}, language = {en} } @article{Schermuly2015, author = {Schermuly, Carsten C.}, title = {„Ich brauche meine Zeit, um wieder offen zu sein": negative Effekte von Coaching f{\"u}r Coaches}, series = {Coaching Magazin}, journal = {Coaching Magazin}, number = {1}, pages = {46 -- 50}, year = {2015}, abstract = {Dass Coaching „Nebenwirkungen" haben kann, d{\"u}rfte im Grunde bekannt sein (siehe Coaching-Magazin 3/2014). Doch welche negativen Effekte Coaching grunds{\"a}tzlich haben kann und wo deren Ursachen zu finden sind, ist eine Frage, der sich die Forschung langsam annimmt. Erste Antworten hierauf liefert hier ein Forschungsprojekt der SRH Hochschule Berlin. Besonders interessant ist dabei, dass nicht nur Klienten, sondern auch Coaches selbst von negativen Effekten des Coachings betroffen sein k{\"o}nnen. Ein Ergebnis vorab: Schwerwiegende negative Effekte treten nur selten auf.}, language = {de} } @article{SchermulyDraheimGlasbergetal.2015, author = {Schermuly, Carsten C. and Draheim, Michael and Glasberg, Ronald and Stantchev, Vladimir and Tamm, Gerrit and Hartmann, Michael and Hessel, Franz}, title = {Human resource crises in German hospitals: an explorative study}, series = {Human Resources for Health}, volume = {40}, journal = {Human Resources for Health}, number = {13}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-7288}, pages = {10}, year = {2015}, abstract = {The complexity of providing medical care in a high-tech environment with a highly specialized, limited labour force makes hospitals more crisis-prone than other industries. An effective defence against crises is only possible if the organizational resilience and the capacity to handle crises become part of the hospitals' organizational culture. To become more resilient to crises, a raised awareness — especially in the area of human resource (HR) — is necessary. The aim of this paper is to contribute to the process robustness against crises through the identification and evaluation of relevant HR crises and their causations in hospitals. Qualitative and quantitative methods were combined to identify and evaluate crises in hospitals in the HR sector. A structured workshop with experts was conducted to identify HR crises and their descriptions, as well as causes and consequences for patients and hospitals. To evaluate the findings, an online survey was carried out to rate the occurrence (past, future) and dangerousness of each crisis. Six HR crises were identified in this study: staff shortages, acute loss of personnel following a pandemic, damage to reputation, insufficient communication during restructuring, bullying, and misuse of drugs. The highest occurrence probability in the future was seen in staff shortages, followed by acute loss of personnel following a pandemic. Staff shortages, damage to reputation, and acute loss of personnel following a pandemic were seen as the most dangerous crises. The study concludes that coping with HR crises in hospitals is existential for hospitals and requires increased awareness. The six HR crises identified occurred regularly in German hospitals in the past, and their occurrence probability for the future was rated as high.}, language = {en} } @article{AlvarezRodriguezColomoPalaciosStantchev2015, author = {{\´A}lvarez-Rodr{\´i}guez, Jose Mar{\´i}a and Colomo-Palacios, Ricardo and Stantchev, Vladimir}, title = {Skillrank: towards a Hybrid Method to Assess Quality and Confidence of Professional Skills in Social Networks}, series = {Scientific Programming}, journal = {Scientific Programming}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-7264}, pages = {14}, year = {2015}, abstract = {The present paper introduces a hybrid technique to measure the expertise of users by analyzing their profiles and activities in social networks. Currently, both job seekers and talent hunters are looking for new and innovative techniques to filter jobs and candidates where candidates are trying to improve and make their profiles more attractive. In this sense, the Skillrank approach is based on the conjunction of existing and well-known information and expertise retrieval techniques that perfectly fit the existing web and social media environment to deliver an intelligent component to integrate the user context in the analysis of skills confidence. A major outcome of this approach is that it actually takes advantage of existing data and information available on the web to perform both a ranked list of experts in a field and a confidence value for every professional skill. Thus, expertise and experts can be detected, verified, and ranked using a suited trust metric. An experiment to validate the Skillrank technique based on precision and recall metrics is also presented using two different datasets: (1) ad hoc created using real data from a professional social network and (2) real data extracted from the LinkedIn API.}, language = {en} } @article{StantchevPrietoGonzalezTamm2014, author = {Stantchev, Vladimir and Prieto Gonz{\´a}lez, Lisardo and Tamm, Gerrit}, title = {Cloud computing service for knowledge assessment and studies recommendation in crowdsourcing and collaborative learning environments based on social network analysis}, series = {Computers in Human Behavior}, volume = {51}, journal = {Computers in Human Behavior}, pages = {762 -- 770}, year = {2014}, abstract = {Interactions among people have substantially changed since the emergence of social networks, the expansion of the Internet and the proliferation of connected mobile devices, and so have the possibilities of collaborative learning, with the inclusion of new e-learning platforms. From this point, assessing human knowledge in these virtual environments is not a trivial task. This work presents a novel cloud-computing-based service which relies on advanced artificial intelligence mechanisms to infer knowledge and interest from users considering the aggregated data presented from/to these users in different social networks. This way it is possible to assess with a certain degree of confidence the user knowledge level in different topics as well as recommend additional specific education related to his/her former studies in order to get a better/desired job.}, language = {en} } @article{StantchevHoangSchulzetal.2008, author = {Stantchev, Vladimir and Hoang, Trung Dang and Schulz, Tino and Ratchinski, Ilja}, title = {Optimizing Clinical Processes with Position-Sensing}, series = {IT Professional}, volume = {10}, journal = {IT Professional}, number = {2}, pages = {31 -- 37}, year = {2008}, abstract = {The authors propose an optimization of clinical processes with position- sensing technologies and evaluate existing solutions and their applicability.}, language = {en} } @article{StantchevBarnawiGhulametal.2014, author = {Stantchev, Vladimir and Barnawi, Ahmed and Ghulam, Sarfaraz and Schubert, Johannes and Tamm, Gerrit}, title = {Smart Items, Fog and Cloud Computing as Enablers of Servitization in Healthcare}, series = {Sensors \& Transducers}, volume = {185}, journal = {Sensors \& Transducers}, number = {2}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-7184}, pages = {121 -- 128}, year = {2014}, abstract = {In this article we argue that smart items and cloud computing can be powerful enablers of servitization as business trend. This is exemplified by an application scenario in healthcare that was developed in the context of the OpSIT-Project in Germany. We present a three-level architecture for a smart healthcare infrastructure. The approach is based on a service-oriented architecture and extends established architectural approaches developed previously at our group. More specifically, it integrates a role model, a layered cloud computing architecture, as well as a fog-computing-informed paradigm in order to provide a viable architecture for healthcare and elderly-care applications. The integration of established paradigms is beneficial with respect to providing adequate quality of service and governance (e.g., data privacy and compliance). It has been verified by expert interviews with healthcare specialists and IT professionals. To further demonstrate the validity of this architectural model, we provide an example use-case as a template for any kind of smart sensor-based healthcare infrastructure.}, language = {en} } @article{PrietoGonzalezColomoPalaciosPuertaetal.2014, author = {Prieto-Gonz{\´a}lez, Lisardo and Colomo-Palacios, Ricardo and Puerta, Beatriz and Tamm, Gerrit}, title = {ModEAS: towards A Modular Enterprise App Store}, series = {International Journal of Human Capital and Information Technology Professionals}, volume = {5}, journal = {International Journal of Human Capital and Information Technology Professionals}, number = {2}, pages = {52 -- 61}, year = {2014}, abstract = {Mobile technologies and more precisely apps have disrupted technology scenario. Bring your own application (BYOA) is a new trend that has emerged after the "bring your own device" (BYOD) vogue. However, and in spite of its intrinsic benefits, the trend presents also several caveats and Enterprise app stores are seen as a way to tackle these risks. In this paper, authors present ModEAS, a system designed to serve as a modular and scalable architecture when developing a middle scale or personal Enterprise app store.}, language = {en} } @article{PrietoGonzalezStantchevColomoPalacios2014, author = {Prieto-Gonz{\´a}lez, Lisardo and Stantchev, Vladimir and Colomo-Palacios, Ricardo}, title = {Applications of ontologies in knowledge representation of human perception}, series = {International Journal of Metadata, Semantics and Ontologies}, journal = {International Journal of Metadata, Semantics and Ontologies}, pages = {74 -- 80}, year = {2014}, abstract = {Information overload is becoming bigger as internet grows. This entails several problems such as difficulty in finding information and redundancy of knowledge. In this paper, a solution of these problems is presented as a global representation of knowledge based on human perception, and modelled by means of ontologies. In this study we present the approach with several advantages as well as some drawbacks related to state of the art technologies.}, language = {en} } @inproceedings{TammGuenther2000, author = {Tamm, Gerrit and G{\"u}nther, Oliver}, title = {Business Models for ASP Marketplaces}, series = {Proceedings of the Eighth European Conference on Information Systems}, booktitle = {Proceedings of the Eighth European Conference on Information Systems}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-7046}, pages = {968 -- 975}, year = {2000}, abstract = {Abstract: ASP (Application Server Provider) marketplaces provide a fundamental alternative to the classical business model of software licensing. At this point, it is still unclear why and when customers prefer the ASP model over more traditional approaches. To make ASP more attractive, more knowledge about possible pricing and product strategies is needed. In this paper we describe different business models for ASP marketplaces. We first compare the cost structures of the classical licensing model with the new server-based approach. Then we illustrate how price and product differentiation may improve overall market efficiency. In particular, we show that by selling different software versions for different prices, ASP marketplaces may obtain near-optimal revenues with products that are relatively inexpensive, disaggregated, and customizable. Consumers can thus choose between a wide variety of product lines to fit their differing budgets and requirements.}, language = {en} } @inproceedings{TammWuensche2003, author = {Tamm, Gerrit and W{\"u}nsche, Maria}, title = {Strategies to reduce information asymmetry in Web Service Market}, series = {Proceedings of the Eleventh European Conference on Information Systems}, booktitle = {Proceedings of the Eleventh European Conference on Information Systems}, editor = {Ciborra, C. U. and Mercurio, R. and de Marco, M. and Martinez, M. and Carignani, A.}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-7034}, pages = {1898 -- 1912}, year = {2003}, abstract = {The web service model provides fundamental advantages compared to the classical software usage model. But transactions in the web service market have by far not reached the expected level. A reason for the tendency of market failure is the verifiable information asymmetry and uncertainty in the web service market. Besides deficiencies on the supply side, regarding configuration, display and communication of web service bundles, the limited web service knowledge of potential buyers are constitutional causes to the modest development and enforcement of the web service model. By the help of strategies derived from information economics the present study elaborates measures to take in order to prevent the market for web based services from failing. The conclusions of an online-based questioning experiment offer strategic recommendations to reduce buyer's uncertainty in outsourcing decision. Results of the experiment point out the significant positive impact to reduce information asymmetry and transaction uncertainty in the web service market by integrating information substitutes in the web service bundle in order to transform experience and credence qualities into search qualities. It can be verified that web service customers have a higher willingness to pay when information substitutes are integrated into the web service bundle.}, language = {en} } @inproceedings{GhulamSchubertTammetal.2014, author = {Ghulam, Sarfaraz and Schubert, Johannes and Tamm, Gerrit and Stantchev, Vladimir}, title = {Integrating Smart Items and Cloud Computing in Healthcare Scenarios}, pages = {7}, year = {2014}, abstract = {Use of cloud computing in healthcare is a promising trend, particularly in utilization of smart items. Access, affordability and quality to proper healthcare is a great challenge in world society. With the utilization of smart sensors, there are possibilities to improve the quality of healthcare services whenever needed. Hence, such smart items services lead to economic advantages for the whole healthcare system. Keeping in mind these opportunities as well as challenges such as security or legal issues, it is important to bring healthcare and IT together. As a result, healthcare business processes need to be modeled in order to provide IT solutions tailored for practice-oriented applications. In this paper, we present a three-level architecture for a smart healthcare infrastructure. Our approach is based on recent literature work and results from conducted expert interviews with healthcare specialists and IT professionals. To demonstrate the applicability of this architecture model, we provide an example use-case as a template for any kind of smart sensor-based healthcare infrastructure.}, language = {en} } @inproceedings{OpazoBasaezGhulamAriasArandaetal.2014, author = {Opazo Basaez, Marco and Ghulam, Sarfaraz and Arias Aranda, Daniel and Stantchev, Vladimir}, title = {Smart healthcare services: a patient oriented cloud computing solution}, pages = {18}, year = {2014}, abstract = {Objectives/rationale: Healthcare systems all over the world are facing difficult challenges that have a direct impact and influence the delivery of healthcare services. As a response healthcare institutions are relying in the implementation of Information and communication technologies (ICTs) to overcome difficulties and satisfy patients' demands in a cost-effective way adopting new technologies capable to innovate, extend, and redefine the way healthcare has been delivered for decades. New technological innovations such as Internet of things (IoT), Smart item technology, and cloud computing can improve the traditional e-healthcare system and extend service provision beyond the hospital facilities by using wireless sensor networks (WSN) and radio frequency identification devices (RFID), providing a new type of services advertised as "smart." This type of services, enable doctors to treat patients remotely and allows people to do their normal daily routines, occupations, and activities while receiving appropriate, timely, and high-quality ubiquitous healthcare services. Methods: An exploratory study is performed to review the route towards smart healthcare services, emphasizing the use of information and communication technologies (ICTs) and smart item technology as enhancers for smart healthcare services provision. Results/findings: A new technological infrastructure promises to transform medical practice and disease prevention by empowering healthcare institutions with smart items for remote patient monitoring eliminating time-wasting procedures, reducing health costs, improving quality of service and patients satisfaction. Implications/conclusions: Traditional e-healthcare system is transitioning into an interconnected smart-healthcare system potentiated by new technological advances capable to extend healthcare service provision and offer smart healthcare services.}, language = {en} } @inproceedings{TernesShauchenkaTowers2014, author = {Tern{\`e}s, Anabel and Shauchenka, Natallia and Towers, Ian}, title = {Storytelling: how can storytelling improve sustainable thinking and acting in companies}, series = {4th Global Conference on Living Responsibly: ethical Issues in Everyday Life, Lisbon}, booktitle = {4th Global Conference on Living Responsibly: ethical Issues in Everyday Life, Lisbon}, year = {2014}, abstract = {We discussed the realisation of corporate social responsibility and responsible living in general with employers and employees in different companies and organisations. We found out, that most of the participants think, that they know too little about the corporate social responsibility activities of their company, evaluate the atmosphere as not really good and don't see their own responsibility. Also they mentioned, that the employees mostly talk with each other about emotions and stories, less about facts and information. In the discussion all agreed, that it would be much more effective, if information about social responsibility is delivered by stories—by storytelling. We prove this by a questionnaire, where we give the participants the same information about employees social and corporate social activities in a short news with numbers and also in the form of storytelling. We ask them, which text they would tell their friends, neighbours or colleagues and which text would attract them at most to motivate themselves for acting more responsible. We also ask the employees how they think this could be realised. With the result we can show, how you can sensitize and activate people for bringing more attention, awareness and activity to a more responsible living inside and outside companies.}, language = {en} } @inproceedings{Ternes2013, author = {Tern{\`e}s, Anabel}, title = {Management of crisis situations: employee communication in Internet}, series = {The knowledge-based organization in the era of globalization and internationalization, Poprad}, booktitle = {The knowledge-based organization in the era of globalization and internationalization, Poprad}, year = {2013}, abstract = {Keine Angabe - No details}, language = {en} } @inproceedings{TernesMittelstaedt2013, author = {Tern{\`e}s, Anabel and Mittelst{\"a}dt, Alexandra}, title = {Using Facebook for Political Action?: social Networking Sites and Political Participation of Young Adults}, series = {(Mis)Understanding Political Participation: ECREA Symposium, M{\"u}nchen}, booktitle = {(Mis)Understanding Political Participation: ECREA Symposium, M{\"u}nchen}, year = {2013}, abstract = {Keine Angabe - No details}, language = {en} } @inproceedings{Ternes2012, author = {Tern{\`e}s, Anabel}, title = {Communication Conflicts and Social Media: on the Communication Culture of Contributors in Social Media Platforms}, series = {2nd Global Conference Commmunication \& Conflict, Salzburg}, booktitle = {2nd Global Conference Commmunication \& Conflict, Salzburg}, year = {2012}, abstract = {Keine Angabe - No details}, language = {en} } @inproceedings{Ternes2013, author = {Tern{\`e}s, Anabel}, title = {Sustainable Customer Service as Success Factor in the Airline Sector}, series = {1st International Civil Aviation Symposium (ICAS), Cairo}, booktitle = {1st International Civil Aviation Symposium (ICAS), Cairo}, year = {2013}, abstract = {A high number of airlines has been switching its business concept from fixed prices for economy or business class to a system of bundles, where customers can choose among a different set of services and book flights to different prices, depending on their individual preferences. This paper aims at finding out which services are those consumers regard as most important and what therefore makes an airline a sustainable choice in terms of service. For that purpose a survey has been conducted for approx. one week, where participants have answered a set of questions online and offline. In the second chapter, the authors will explain certain ground assumptions of online consumers, stressing the importance of user-friendly websites as well as the cost of the most popular extra services offered by regular airlines and also low-cost carriers. Keeping this in mind, the survey's results will be presented in chapter four. 105 participants gave their opinion on what makes an airline's service sustainable to them, the result being a mixture of good cabin crew soft skills, a minimum degree of comfort and efficiency throughout the whole time of purchasing a flight, being on board and leaving the aircraft. A user-friendly booking procedure as well as being able of leaving the airplane fast and receiving its luggage without further waiting has - according to the survey - won over seats in the front row, high-quality menus and entertainment programs. Even the sustainability aspect having been regarded as a factor of high-quality services, is not a major criterion for travelers. What in most cases makes an airline sustainable for passengers is friendly personnel. The bundle systems are preferred, since the cabin crew aspect has not vanished completely in the airline sector, even among low budget airlines. To receive transparency and flexibility when booking a flight, saving money but knowing that a certain quality will almost always be delivered through soft skills on board could be the reason why passengers feel more comfortable with the new business concepts.}, language = {en} } @article{TammBrennerGrueneich2005, author = {Tamm, Gerrit and Brenner, Walter and Gr{\"u}neich, Armin}, title = {Business-Service-Management: Kulturwandel in der IT-Branche}, series = {Thexis: Fachzeitschrift f{\"u}r Marketing}, volume = {22}, journal = {Thexis: Fachzeitschrift f{\"u}r Marketing}, number = {2}, pages = {35 -- 40}, year = {2005}, abstract = {Keine Angabe No details}, language = {de} } @inproceedings{TammZarnekow2005, author = {Tamm, Gerrit and Zarnekow, R{\"u}diger}, title = {Umsetzung eines ITIL-konformen IT-Service-Support auf der Grundlage von Web-Services}, series = {7. Internationale Tagung Wirtschaftsinformatik, Bamberg}, booktitle = {7. Internationale Tagung Wirtschaftsinformatik, Bamberg}, year = {2005}, abstract = {Die Umsetzung von IT-Service-Support-Prozessen auf der Basis des Referenzmodells IT Infrastructure Library (ITIL) geschieht in vielen Unternehmen derzeit mit hoher Priorit{\"a}t. Obwohl zur Unterst{\"u}tzung der Support-Prozesse eine Vielzahl von Softwarel{\"o}sungen zur Verf{\"u}gung stehen, basieren diese heute nicht auf Service-orientierten-Architekturen. Die Vorteile einer Service-orientierten-Architektur werden daher im Rahmen des IT-Service-Supports nicht genutzt. Der Beitrag zeigt am Beispiel eines zentralen ITIL-Support-Prozesses, dem Incident-Management, wie dieser technisch auf der Basis von Web-Services umgesetzt werden kann. Die Grundlage bilden sechs Fallstudien, in denen die Gestaltung ITIL-basierter Support-Prozesse untersucht wurde. Aufbauend auf den Fallstudien wird ein generischer Incident-Management-Prozess definiert und mit Hilfe von Web-Services umgesetzt. Dabei kommen sowohl atomare als auch aggregierte Web-Services zum Einsatz. F{\"u}r ein konkretes Service-Anliegen wird der Prozessablauf grafisch beschrieben. Die Umsetzung erfolgt exemplarisch unter Zuhilfenahme der Web Services Description Language (WSDL).}, language = {de} } @inproceedings{HochsteinTammBrenner2005, author = {Hochstein, Axel and Tamm, Gerrit and Brenner, Walter}, title = {Service-oriented IT-Management: benefit, Cost and Success Factors}, series = {13th European Conference on Information Systems (ECIS 2005), Regensburg}, booktitle = {13th European Conference on Information Systems (ECIS 2005), Regensburg}, year = {2005}, abstract = {Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put into place in European companies. Benefit and cost categories of integrating service-oriented principles into IT management processes are analyzed. Additionally success factors for implementing serviceoriented IT management are investigated. For this purpose, six case studies were conducted. The situation of IT management before and after implementation was analyzed and comments are made on the corresponding transformation projects. Based on the case studies, this paper shows three typical benefit categories of service-oriented IT management. Eight cost categories for implementing and operating service-oriented IT management processes are discussed and six success factors of pertinent re-organization projects are identified. Findings can serve as guidelines for other IT organizations and can be used as enabler for getting informed decisions regarding the initiation of service-oriented IT management. Finally, the article highlights four current trends for service-oriented IT management and further research is outlined.}, language = {en} } @inproceedings{IbachTammHorbank2005, author = {Ibach, Peter and Tamm, Gerrit and Horbank, Matthias}, title = {Dynamic Value Webs in Mobile Environments Using Adaptive Location-Based Services}, series = {38th Hawaii International Conference on System Sciences (HICSS-38 2005), Hawaii}, booktitle = {38th Hawaii International Conference on System Sciences (HICSS-38 2005), Hawaii}, year = {2005}, abstract = {Web Services appear promising to facilitate interoperability and enable Dynamic Value Webs - the on-demand aggregation of services even across enterprise boundaries. However, past experiences have shown interoperability limitations in practice mainly due to information asymmetries on the Web Services markets. This Paper describes a service-oriented architecture for building Dynamic Value Webs in mobile environments using adaptive Location-Based Services. Our concept addresses the following three predominant difficulties: (1) service adaptivity to changing conditions in mobile environments, (2) interoperability including higher levels of semantics, and (3) assuring trustworthiness to all affected parties.}, language = {en} } @inproceedings{WinklerKorolevaTamm2009, author = {Winkler, Till J. and Koroleva, Ksenia and Tamm, Gerrit}, title = {Wireless City Initiatives in Europe: towards a Service-Oriented Approach}, series = {2009 Conference on Techniques and Applications for Mobile Commerce, M{\´e}rida (Spain)}, booktitle = {2009 Conference on Techniques and Applications for Mobile Commerce, M{\´e}rida (Spain)}, pages = {36 -- 47}, year = {2009}, abstract = {The application of wireless technologies in urban areas is at the beginning of a transformation. While municipalities worldwide have invested in deploying wireless access infrastructures, the services which build up on these and add value for individuals and organizations are still at their early stage. Especially for European municipalities there is still a looming potential. This paper explores the current status of municipal wireless adoption in Europe based on the analysis of 25 initiatives in European metropolitan areas and derives a setup approach for wireless city initiatives which focuses on the definition and evaluation of innovative services. The approach includes overall design requirements, a generic stakeholder analysis as well as clusters for innovative wireless services and is illustrated by a case example of an ongoing wireless city project in Germany.}, language = {en} } @inproceedings{SchlegelTamm2009, author = {Schlegel, Martin and Tamm, Gerrit}, title = {Online Service Quality of Web-based E-Mail-Services: an Empirical Study for The German Market}, series = {42th Hawaii International Conference on System Science (HICSS-42), Hawaii}, booktitle = {42th Hawaii International Conference on System Science (HICSS-42), Hawaii}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-6566}, pages = {1 -- 10}, year = {2009}, abstract = {E-mail services represent an essential part of the IT landscape of enterprises. Besides in-house hosting, every company can make use of offers from specialized Application Service Providers (ASPs). Former research has shown a lack of transparency in the market for web-based services. This paper summarizes the results of a study on professional web-based e-mail services catering to the German-speaking market. This research mainly addresses following questions: What are the similarities and differences between the various services in the market? To which extent do the offered services meet a corporation's requirements? What kind of methodology can be used to analyze and to compare web-based services? And, with that in mind, do web-based e-mail-services represent a serious alternative to in-house hosting of e-mail-services? To answer these questions we compared information of selected service providers on the basis of a multi-scenario utility analysis.}, language = {en} } @inproceedings{GerkeTamm2009, author = {Gerke, Kerstin and Tamm, Gerrit}, title = {Continuous Quality Improvement of IT Processes based on Reference Models and Process Mining}, series = {15th Americas Conference on Information Systems (AMCIS'09), San Francisco}, booktitle = {15th Americas Conference on Information Systems (AMCIS'09), San Francisco}, year = {2009}, abstract = {The inherent quality of business processes increasingly plays a significant role in the economic success of an organization. More and more business processes are supported through IT processes. In this contribution, we present a new approach which allows the continuous quality improvement of IT processes by the interconnection of IT Infrastructure Library (ITIL) reference model and process mining. On the basis of the reference model, to-be processes are set and key indicators are determined. As-is processes and their key indicators derived by process mining are subsequently compared to the to-be processes. This new approach enables the design and control of ITIL based customer support processes which will be trialed in a practice case of a customer relationship management (CRM) system. The procedural models, as well as its results, are introduced in this publication.}, language = {en} } @inproceedings{StantchevTamm2010, author = {Stantchev, Vladimir and Tamm, Gerrit}, title = {SOA Governance for the Internet of Services}, series = {18th Biennial Conference of the International Telecommunications Society, Tokio}, booktitle = {18th Biennial Conference of the International Telecommunications Society, Tokio}, year = {2010}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{GerkePetruchTamm2010, author = {Gerke, Kerstin and Petruch, Konstantin and Tamm, Gerrit}, title = {Optimization of Service Delivery through Continual Process Improvement: a Case Study}, series = {40. Jahrestagung der Gesellschaft f{\"u}r Informatik e.V. (GI), Leipzig}, booktitle = {40. Jahrestagung der Gesellschaft f{\"u}r Informatik e.V. (GI), Leipzig}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-6537}, year = {2010}, abstract = {In order to deliver services of high quality in a cost-effective manner, processes and their support through information technology (IT) play an increasingly significant role. We present an approach, which allows optimizing the service delivery through continual process improvement. This approach combines the 7-step improvement process recommended by ITIL with process mining. On the basis of suggestions derived from process mining, performance indicators of different services are determined and subsequently compared as part of an internal benchmark. The approach, which will be trialed in practice, enables the optimization of service delivery certainly, but it is also concerned with the most effective utilization of limited resources in terms of people and tools.}, language = {en} } @article{GuentherTammHansenetal.2001, author = {G{\"u}nther, Oliver and Tamm, Gerrit and Hansen, Lars and Meseg, Thomas}, title = {Application Service Providers: Angebot, Nachfrage und langfristige Perspektiven}, series = {Fachzeitschrift Wirtschaftsinformatik}, volume = {43}, journal = {Fachzeitschrift Wirtschaftsinformatik}, number = {6}, pages = {555 -- 567}, year = {2001}, abstract = {Netzbasierte Dienste, im englischen Sprachraum als Web-based Services oder Hosted Services bekannt, gewinnen zunehmend an Popularit{\"a}t. Zahlreiche Softwareanbieter pr{\"a}sentieren sich am Markt als Application Service Provider (ASP), d.h. als Anbieter netzbasierter Anwendungsdienste. Hierbei kann das ASP-Modell den einzigen Vertriebskanal darstellen (reiner ASP) oder aber als Erg{\"a}nzung neben das klassische Lizenzmodell treten. W{\"a}hrend junge Firmen (wie z. B. Salesforce.com) ihr Gl{\"u}ck als reiner ASP versuchen, w{\"a}hlen etablierte Anbieter im Regelfall die zuletzt genannte Option SAP mit seinem ASP-Produkt mySAP.com ist hierf{\"u}r eines der bekannteren Beispiele.}, language = {de} } @article{GuentherTammLeymann2007, author = {G{\"u}nther, Oliver and Tamm, Gerrit and Leymann, Frank}, title = {Pricing web services}, series = {International Journal of Business Process Integration and Management (IJBPIM)}, volume = {2}, journal = {International Journal of Business Process Integration and Management (IJBPIM)}, number = {2}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-6511}, pages = {132 -- 140}, year = {2007}, abstract = {This paper focuses on the challenges associated with composing and pricing web services. We present the results of an online experiment, where subjects were confronted with a variety of choices and decisions relating to web service markets and service composition. Our analysis shows that people expect the price of a composite web service to be lower than the sum of the prices of the elementary services, that is, users are not willing to pay for aggregation by a third party. To obtain a viable business model for composite web services, non-standard pricing mechanisms, such as auctions and negotiations, possibly supported by electronic agents, have to be taken into consideration. Usage-based pricing schemes, combined with an option to switch to a flat subscription, seem most appropriate to penetrate the developing market for web services.}, language = {en} } @article{TammPetruchBennemann2008, author = {Tamm, Gerrit and Petruch, Konstantin and Bennemann, Michael}, title = {SaaS - Software as a Service: Herausforderungen f{\"u}r IT-Abteilungen}, series = {Journal IM Information Management}, volume = {23}, journal = {Journal IM Information Management}, number = {4}, pages = {12 -- 18}, year = {2008}, abstract = {Das SaaS-Gesch{\"a}ftsmodell stellt IT-Abteilungen vor neue Herausforderungen und M{\"o}glichkeiten. IT-Abteilungen sind gefordert SaaS-Angebote in bestehende IT-Landschaften zu integrieren. Zudem k{\"o}nnen IT-Abteilungen selbst SaaS-Angebot bereitstellen und sich damit einen neuen Markt unternehmensintern und unternehmens{\"u}bergreifend erschließen. GobiT und ITIL k{\"o}nnen f{\"u}r die Steuerung des SaaS-Lieferanten- und Kundenbeziehungsmanagement und f{\"u}r die SaaS-Produktion sinnvoll eingesetzt werden.}, language = {de} } @article{GerkeTamm2008, author = {Gerke, Kerstin and Tamm, Gerrit}, title = {Process mining and data aggregation strategies for business collaboration networks}, series = {Journal Communications of Arab Computer Society}, volume = {1}, journal = {Journal Communications of Arab Computer Society}, number = {1}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-6490}, pages = {10}, year = {2008}, abstract = {Business collaboration and information sharing becomes more and more important for companies, mainly driven by economics of scale and the strategic value of network knowledge. In this paper we will describe how process mining results will increase the willingness of cross company data aggregation and the usage of shared business collaboration infrastructures. The results of our contributions are based on process and data analyses in the customer relation management of a leading German passenger airline. As information sharing is considered a central challenge among supply chain partners, we describe the role of data aggregation as a requirement for process mining in collaborative infrastructures. Aggregating data on the one hand can preserve companies from compromising their local data. On the other hand valuable network information may get lost. We use process mining to derive collaborative business process models. Therefore, we evaluate the impact of data aggregation on the significance of process mining results.}, language = {en} } @article{GerkeTamm2009, author = {Gerke, Kerstin and Tamm, Gerrit}, title = {Qualit{\"a}tsmanagement zur Steuerung von IT-Prozessen auf der Basis von Referenzmodellen und Process Mining}, series = {HMD Praxis der Wirtschaftsinformatik}, volume = {46}, journal = {HMD Praxis der Wirtschaftsinformatik}, number = {2}, pages = {43 -- 51}, year = {2009}, abstract = {Die Qualit{\"a}t von Gesch{\"a}ftsprozessen entscheidet zunehmend {\"u}ber den wirtschaftlichen Erfolg eines Unternehmens. Die Gesch{\"a}ftsprozesse werden immer st{\"a}rker durch IT-Prozesse unterst{\"u}tzt. Der Beitrag zeigt, wie die IT-Prozesse auf der Grundlage des Referenzmodells IT Infrastructure Library (ITIL) optimiert und mithilfe von Kennzahlen und Process Mining gesteuert werden k{\"o}nnen. Hierf{\"u}r werden auf Basis der Referenzprozesse Sollprozesse bestimmt und Sollkennzahlen festgelegt. Die Istprozesse und deren Kennzahlen werden mithilfe von Process Mining ausgewertet und anschließend mit den Sollprozessen verglichen. Insgesamt k{\"o}nnen Verbesserungspotenziale identifiziert und Handlungsempfehlungen abgeleitet werden. Die Gestaltung und Steuerung ITIL-basierter Customer-Support-Prozesse werden anhand eines Praxisfalles aus einem Customer-Relationship-Management-System erprobt. Vorgehensmodell und Ergebnisse werden in diesem Beitrag vorgestellt.}, language = {de} } @article{StantchevTamm2012, author = {Stantchev, Vladimir and Tamm, Gerrit}, title = {Reducing Information Asymmetry in Cloud Marketplaces}, series = {International Journal of Human Capital and Information Technology Professionals}, volume = {3}, journal = {International Journal of Human Capital and Information Technology Professionals}, number = {4}, pages = {1 -- 11}, year = {2012}, abstract = {Cloud Computing is emerging as a predominant paradigm for obtaining and providing computing functionality in the enterprise. Organizations that are planning to use cloud computing offerings struggle with the question "How do I choose the right offering?" Cloud offerings exhibit a variety of pricing models and different levels of service and functionality. In this article the authors define first Cloud Computing in the context of IT Governance. Then they set criteria to compare different offerings at the level of Software-as-a-Service (SaaS). This is an important precondition for the reduction of the verifiable information asymmetry and uncertainty in the cloud market. Besides deficiencies on the supply side, regarding configuration, display and communication of service bundles, the limited knowledge of potential buyers is main reason for the modest adoption. The authors apply strategies derived from information economics to reduce this asymmetry by integrating information substitutes in the service marketplace description, thereby transforming experience and credence qualities into search qualities.}, language = {en} } @incollection{GuentherTamm2000, author = {G{\"u}nther, Oliver and Tamm, Gerrit}, title = {A Framework for ASP-Marketplaces}, series = {Cooperative Information Systems}, booktitle = {Cooperative Information Systems}, editor = {Scheuermann, Peter}, publisher = {Springer}, address = {Berlin}, publisher = {SRH Berlin University of Applied Sciences}, pages = {114 -- 119}, year = {2000}, abstract = {For organizations that plan to use online software applications via Internet one of the most important questions is, "How do you choose the right ASP for the companies corporate needs?". ASP marketplaces offer a plurality of pricing models and different levels of service. From whole system and whole service to single applications and methods, every digital product and service can be provided through an ASP marketplace. There is a need for ASP marketplaces, which gives the user a transparent insight into the ASP market. In this paper we define Application Service Providing in the context of Outsourcing. Then we analyze relevant software classes for ASP marketplaces. Finally we will set criteria to compare different levels of service of ASP marketplace. This paper gives an overview of key characteristics ASP marketplace provider must take into account by preparing the business process in order to successfully deliver application services.}, language = {en} } @incollection{IbachMalekTamm2006, author = {Ibach, Peter K. and Malek, Miroslaw and Tamm, Gerrit}, title = {Towards a Global Real-Time Enterprise}, series = {Emerging Spatial Information Systems and Applications}, booktitle = {Emerging Spatial Information Systems and Applications}, editor = {Hilton, Brian N.}, publisher = {Idea Group Publishing}, address = {Hershey}, publisher = {SRH Berlin University of Applied Sciences}, pages = {271 -- 309}, year = {2006}, abstract = {Frictionless interoperation of business processes even across enterprise boundaries, complete up-to-date view of the overall status, and full remote control over the business parameters for individuals in charge - this is the holy grail of a "global real-time enterprise". Yet a vision, a number of enabling technologies brought us closer to accomplishing the challenges: Sensing the position of mobile objects and processes status, distributing the status information with "zero latency", discovering it according to specific demands across organisation boundaries, providing and securing uniform service-oriented access to all kinds of entities ranging from smart items to business processes, and aggregating the overwhelming variety of elementary services to form high-value composite services. In this chapter, we overview the enabling technologies that drive the development and further discuss market factors, security and privacy concerns, and standardization processes that have to be considered. Then we propose our SEMALON approach - the SEMAntic LOcation Network - intended as a basic infrastructure for discovery and composition of location based services. Finally we describe our experiences from a case study implementation - the NOMADS Campus - which is a distributed spatial information system for our campus at Humboldt University Berlin.}, language = {en} } @incollection{WinklerSchoendienstTamm2009, author = {Winkler, Till J. and Sch{\"o}ndienst, Valentin and Tamm, Gerrit}, title = {Wireless City Berlin: solutions for a Smarter City}, series = {Wireless Communication and Information}, booktitle = {Wireless Communication and Information}, editor = {Sieck, J{\"u}rgen}, publisher = {Verlag Werner H{\"u}lsbusch}, address = {Boizenburg}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-6441}, publisher = {SRH Berlin University of Applied Sciences}, pages = {207 -- 220}, year = {2009}, abstract = {Cities in Europe face the challenge of combining competitiveness and sustainable urban development. Technology such as wireless communication and ubiquitous computing is playing an increasingly important role in this context, helping to co-create solutions which can make the urban space „smarter‟. The city of Berlin is launching the project „Wireless City Berlin‟ (WCB) to demonstrate the potential of such technologies in multiple application scenarios. This paper analyses the terms „smart‟ and „wireless‟ with respect to urban development and introduces a typology of wireless city initiatives. Further, it presents the main work areas of the WCB project and relates it to other wireless city initiatives in Europe.}, language = {en} } @incollection{StantchevTamm2010, author = {Stantchev, Vladimir and Tamm, Gerrit}, title = {Managing Research Portfolios in the Knowledge Enterprise: a University Spin-Out Case Study}, series = {Organizational, Business, and Technological Aspects of the Knowledge Society}, booktitle = {Organizational, Business, and Technological Aspects of the Knowledge Society}, editor = {Lytras, Miltiadis D.}, publisher = {Springer}, address = {Berlin}, publisher = {SRH Berlin University of Applied Sciences}, pages = {418 -- 423}, year = {2010}, abstract = {Purely knowledge-based activities are of an increasing importance for modern enterprises. Moreover, innovative companies are focusing entirely on such high-profile activities and outsourcing the supporting tasks. In this work we focus on university spin-outs as an example. Such companies often enjoy the provision of administrative infrastructure (e.g., accounting, facilities) within an "incubator" area and can focus exclusively on innovation. The transfer of research ideas to the marketplace typically involves selection and targeted prioritization of these ideas. Project Portfolio Management (PPM) can be a viable framework for this prioritization. The necessary structuring of project ideas can be provided by a standardized process with defined functions (data repository, project assessment, selection, reporting, and portfolio reevaluation). While PPM is generally regarded as beneficial for large organizations, we show that similar benefits can be expected within innovative SMEs. In this work we discuss such benefits and related knowledge and learning strategies.}, language = {en} } @incollection{GerkePetruchTamm2010, author = {Gerke, Kerstin and Petruch, Konstantin and Tamm, Gerrit}, title = {Continual Process Improvement Based on ITIL and Process Mining}, series = {Quality Management for IT-Services}, booktitle = {Quality Management for IT-Services}, editor = {Praeg, Claus-Peter}, publisher = {IGI Global}, address = {Hershey}, publisher = {SRH Berlin University of Applied Sciences}, pages = {145 -- 167}, year = {2010}, abstract = {The inherent quality of business processes and their support through information technology (IT) increasingly plays a significant role in the economic success of an organization. More and more business processes are supported through IT services. In order to provide IT services with the required quality and at minimum costs, the importance of effective and efficient IT service management (ITSM) processes is crucial.}, language = {en} } @incollection{TammUllrich2012, author = {Tamm, Gerrit and Ullrich, Sebastian}, title = {Agile Software Architecture for Interactive Media Facades}, series = {Urban media cultures}, booktitle = {Urban media cultures}, editor = {Pop, Susa}, publisher = {avedition}, address = {Ludwigsburg}, publisher = {SRH Berlin University of Applied Sciences}, pages = {176 -- 179}, year = {2012}, abstract = {Keine Angabe No details}, language = {en} } @phdthesis{Tamm2003, author = {Tamm, Gerrit}, title = {Netzbasierte Dienste: Angebot, Nachfrage und Matching}, url = {http://nbn-resolving.de/urn:nbn:de:0298-opus4-6398}, school = {SRH Berlin University of Applied Sciences}, pages = {323}, year = {2003}, abstract = {Die vorliegende Dissertation pr{\"a}sentiert eine umfassende Analyse und Strukturierung des Marktes f{\"u}r netzbasierte Dienste. Basierend auf einer detaillierten Untersuchung des ASP-Angebotes und der ASP-Nachfrage in Europa werden geeignete Institutionen und Informationssubstitute f{\"u}r die Anpassung (Matching) des ASP-Angebotes und der ASP-Nachfrage identifiziert und getestet. Die Strukturierung der Angebotsseite umfasst neben der Bewertung der Marktlage die Entwicklung der ASP-Wertsch{\"o}pfungskette, die Einordnung in die Systematik der digitalen G{\"u}ter, die Beschreibung der ASP-Technologien und -Gesch{\"a}ftsmodelle und den Vergleich des ASP-Gesch{\"a}ftsmodells mit der klassischen Softwarenutzung und dem Konzept der virtuellen Organisationen. Die Ergebnisse der Untersuchungen zeigen vorhandene Defizite in der Informations- und Kommunikationspolitik der ASP-Angebotsseite auf. F{\"u}r die Strukturierung der Nachfrageseite f{\"u}r netzbasierte Dienste werden die Theorien der Auslagerung (Outsourcing) von Informationstechnologien, die Methoden und Instrumente der Kosten- und Nutzenmessung und die Theorie der Transaktionsphasen der Auslagerung angewendet. Kern der wissenschaftlichen Untersuchung bildet die empirische Untersuchung des ASP-Nachfragemarktes in Deutschland und anderen europ{\"a}ischen L{\"a}ndern. Die Erkenntnisse der Analyse des ASP-Angebotes und der ASP-Nachfrage werden gegen{\"u}bergestellt und Methoden zur Abstimmung von ASP-Angebot und Nachfrage mit Hilfe der Transaktionskostentheorie und den Theorien der Informations- und Institutionen{\"o}konomie abgeleitet. Barrieren, Intransparenzen und Informationsasymmetrien werden auf beiden Seiten aufgezeigt und darauf aufbauend Informationssubstitute f{\"u}r netzbasierte Dienste identifiziert. Erfahrungs- und Vertrauenseigenschaften werden mit Hilfe von Informationssubstituten in einem Onlinebefragungsexperiment hinsichtlich der Wahrnehmung, Wirkung und m{\"o}glicher Zahlungsbereitschaften {\"u}berpr{\"u}ft. Aus den Ergebnissen des Onlinebefragungsexperimentes werden Anforderungen an die Informations- und Kommunikationspolitik und Strategien zur Reduzierung der Informationsasymmetrie f{\"u}r netzbasierte Dienste entwickelt. Das Ergebnis der Arbeit ist die Ableitung relevanter Kriterien f{\"u}r die Darstellung und Bewertung der Leistungsb{\"u}ndel netzbasierter Dienste und die Entwicklung von Strategien zur Reduzierung der Transaktionsunsicherheit durch die Identifizierung und Integration von Informationssubstituten f{\"u}r netzbasierte Dienste.}, language = {de} } @book{HebigTamm2008, author = {Hebig, Michael and Tamm, Gerrit}, title = {Web Mining: mit Kundenorientierung zum Gesch{\"a}ftserfolg}, publisher = {VDM Verlag Dr. M{\"u}ller}, address = {Saarbr{\"u}cken}, isbn = {978-3-639-07933-3}, publisher = {SRH Berlin University of Applied Sciences}, pages = {VII, 123, XV}, year = {2008}, abstract = {Das Buch „Web Mining - mit Kundenorientierung zum Gesch{\"a}ftserfolg" verschafft dem Leser einen Einblick in die Welt des Web Mining. In einem ersten Teil werden die Herkunft, der Prozess sowie die Grenzen des Web Mining detailiert erl{\"a}utert. Anhand eines praktischen Beispiels kommen nachfolgend Web Mining Tools zum Einsatz. So wird aufgezeigt, wie mit Hilfe von Auswertungen der Nutzerdaten Optimierungspotentiale entdeckt und wie daraus Handlungsempfehlungen abgeleitet werden k{\"o}nnen. Durch Anpassen der Websites an die zuvor gewonnenen Nutzerbed{\"u}rfnisse l{\"a}sst sich der Erfolg der Internetpr{\"a}senz erh{\"o}hen. Es wird also veranschaulicht dargestellt, welche M{\"o}glichkeiten z.B. Online-Shop-Betreiber besitzen, um den Umsatz des Unternehmens zu steigern.}, language = {de} } @book{UlrichTamm2008, author = {Ulrich, Peter and Tamm, Gerrit}, title = {Corporate- und Webinterface Design f{\"u}r ein Online-Unternehmen: Analyse, Konzeption und Realisierung am Beispiel des Online-Jobportals absolvent.de}, publisher = {VDM Verlag Dr. M{\"u}ller}, address = {Saarbr{\"u}cken}, isbn = {978-3-639-04088-3}, publisher = {SRH Berlin University of Applied Sciences}, pages = {105}, year = {2008}, abstract = {Absolvent.de ist ein seit 1998 bestehendes Online-Jobportal, welches sich auf die Vermittlung von Jobs und Praktika f{\"u}r Hochschulabsolventen spezialisiert hat. Im Zuge eines bevorstehenden Relaunchs sollen neben den Funktionalit{\"a}ten und eingesetzten Technologien auch das Corporate Design und das Webinterface Design erneuert werden. Die Entwicklung von Corporate Design und Webinterface Design f{\"u}r absolvent.de ist Gegenstand dieser Arbeit. Dazu werden im theoretischen Teil der Arbeit objektive Anforderungen und Funktionen des Corporate Designs und des Webinterface Designs genannt und erl{\"a}utert. Im praktischen Teil werden am Beispiel des Online-Jobportals absolvent.de systematische Methoden f{\"u}r die Entwicklung eines den Anforderungen entsprechenden Corporate- und Webinterface Designs aufgezeigt und angewendet. Anhand des systematischen Vorgehens bei der Designentwicklung wird die schrittweise Verringerung der Komplexit{\"a}t der Aufgabenstellung deutlich und die entwickelten Ergebnisse werden plausibel und nachvollziehbar. Das Buch dient als Leitfaden bei der Entwicklung von Corporate Design und Webinterface Design und richtet sich somit an Grafik-, Web- und Interfacedesigner.}, language = {de} } @book{Tamm2003, author = {Tamm, Gerrit}, title = {Mittelstands-Shop-Systeme: OPENSTORE \& GS ShopBuilder Pro}, publisher = {SPC-TEIA-Lehrbuch-Verlag}, address = {Berlin}, isbn = {3-935539-71-1}, publisher = {SRH Berlin University of Applied Sciences}, pages = {553}, year = {2003}, abstract = {Das Internet spielt als Beschaffungs- und Informationsmedium eine immer gr{\"o}ßere Rolle. Vor allem konsumorientierte Unternehmen kommen an der virtuellen Dependance kaum noch vorbei. Das universit{\"a}re Lehrbuch Mittelstands-Shopsysteme: OPENSTORE Shopbuilder Pro begleitet mittelst{\"a}ndische Unternehmen bei der Webshoper{\"o}ffnung. Schwerpunkt des Lehrbuchs ist die technische Umsetzung vorhandener Webshopkonzepte. Zun{\"a}chst analysiert Autor Gerrit Tamm die g{\"a}ngigen Prozesse eines Webshopsystems. Die Umsetzung der Abl{\"a}ufe wird anschließend am Beispiel der Mittelstandsl{\"o}sungen OPENSTORE und Shopbuilder Pro erl{\"a}utert. Ausf{\"u}hrliche Anleitungen beschreiben wichtige Aspekte wie Serverinstallation, die Integration von Datenbanken und Warenwirtschaftssystemen oder die Abbildung von Bezahl- und Sicherheitsverfahren. Von hohem Stellenwert sind dabei vor allem spezielle Funktionen wie Warenk{\"o}rbe, Produktsuche oder standardisierte Webformulare. Details zu Seitengestaltung oder der Einrichtung automatischer E-Mail-Antworten erm{\"o}glichen eine individuelle Ausrichtung der Internetfiliale. Eine besondere Rolle spielt der laufende Betrieb. Zahlreiche Tipps und Tricks zeigen, wie sich bei Synchronisation, Upload oder Datensicherung Zeit und Geld sparen l{\"a}sst. Nach Lekt{\"u}re des Lehrbuchs ist der geneigte Leser in der Lage, Rahmenbedingungen zu analysieren, Anforderungen an den Webshop zu definieren, die richtige Software auszuw{\"a}hlen und das Projekt letztlich umzusetzen. {\"U}bungsaufgaben am Ende jedes Kapitels vertiefen das erlernte Wissen. Zusammenfassungen und zahlreiche Querverweise erm{\"o}glichen eine intuitive Einarbeitung in den Lehrstoff.}, language = {de} } @book{Tamm2003, author = {Tamm, Gerrit}, title = {Konzepte in eCommerce-Anwendungen}, publisher = {SPC TEIA Lehrbuch-Verlag}, address = {Berlin}, isbn = {3-935539-66-5}, publisher = {SRH Berlin University of Applied Sciences}, pages = {551}, year = {2003}, abstract = {Mit diesem Buch erhalten Sie ein umfassendes Grundlagenwissen zum Thema eCommerce-Anwendungen. Nachdem ein detaillierter {\"U}berblick {\"u}ber die Gesch{\"a}ftsmodelle des E-Shop-Marktes, die wesentlichen Aspekte zum Kaufverhalten im Internet und die daraus resultierenden Anforderungen an die Gestaltung eines E-Shops gegeben wird, werden die Entscheidungskriterien f{\"u}r die Auswahl eines geeigneten Shopsystems erarbeitet. Dieses Lehrbuch vermittelt die hierf{\"u}r notwendigen Kenntnisse {\"u}ber das World Wide Web, E-Shopsysteme und deren technische Anforderungen, liefert eine Einf{\"u}hrung zum Online-Marketing und zur Kundenbindung und informiert {\"u}ber wichtige Aspekte zum Thema Sicherheit im elektronischen Gesch{\"a}ftsverkehr sowie des Internet-Rechts. Es soll den Leser bef{\"a}higen, Kriterien f{\"u}r die Eignung eines Shopsystems f{\"u}r einen bestimmten Anwendungszweck zu erarbeiten, diese exemplarisch auf ausgew{\"a}hlte E-Shop-Modelle anzuwenden und den Aufbau eines E-Shops konzeptionell zu planen.}, language = {de} } @book{TammGuenther2005, author = {Tamm, Gerrit and G{\"u}nther, Oliver}, title = {Webbasierte Dienste: Technologien, M{\"a}rkte und Gesch{\"a}ftsmodelle}, publisher = {Physica-Verlag}, address = {Heidelberg}, isbn = {3-7908-1566-7}, publisher = {SRH Berlin University of Applied Sciences}, pages = {XVII, 258}, year = {2005}, abstract = {Dienstbasierte Architekturen bilden zunehmend eine attraktive Erg{\"a}nzung zu den klassischen Gesch{\"a}ftsmodellen der Softwarenutzung. Das Buch erl{\"a}utert die f{\"u}r webbasierte Dienste relevanten technischen und {\"o}konomischen Konzepte. Anschließend werden unter Zuhilfenahme von empirischen Analysen und Experimenten aktuelle Markttrends und Marktprozesse beschrieben. Dabei gehen die Autoren auch auf die aus dem Konsumg{\"u}terbereich bekannten Vertrauensprobleme und Informationsasymmetrien ein und er{\"o}rtern deren Konsequenzen f{\"u}r den Entwurf von erfolgreichen Gesch{\"a}ftsmodellen und M{\"a}rkten. Einschl{\"a}gige Fallstudien erg{\"a}nzen die Darstellung.}, language = {de} } @book{TammTribowski2010, author = {Tamm, Gerrit and Tribowski, Christoph}, title = {RFID}, publisher = {Springer}, address = {Berlin}, isbn = {978-3-642-11459-5}, publisher = {SRH Berlin University of Applied Sciences}, pages = {XV, 144}, year = {2010}, abstract = {RFID bietet Unternehmen eine Vielzahl von Vorteilen im Bereich der Automatisierung und Prozesstransparenz. Gleichzeitig stellt die Technologie die Unternehmen vor technische, organisatorische, {\"o}konomische, rechtliche und sozio{\"o}konomische Herausforderungen. In diesem Buch werden die grundlegenden Funktionen der RFID-Technologie und L{\"o}sungskonzepte zur Integration in die betrieblichen Informationssysteme vorgestellt. Insbesondere die Standards des Internet der Dinge' werden maßgeblich den Erfolg der RFID-Technologie beeinflussen. F{\"u}r die RFID-Einf{\"u}hrung in Unternehmen wird in diesem Buch ein methodisch fundiertes Vorgehensmodell pr{\"a}sentiert. Die w{\"a}hrend des Vorgehensmodells eingesetzten Entscheidungsmethoden zur Potential- und Wirtschaftlichkeitsanalyse werden ausf{\"u}hrlich beschrieben und es wird auf unterst{\"u}tzende Softwarewerkzeuge verwiesen.}, language = {de} } @misc{TowersTernesShauchenka2013, author = {Towers, Ian and Tern{\`e}s, Anabel and Shauchenka, Natallia}, title = {Testing the impact of gamification on the interest in urban planning}, year = {2013}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{TowersTernes2013, author = {Towers, Ian and Tern{\`e}s, Anabel}, title = {Become a responsible manager by watching TV}, series = {27th Annual Conference Managing to Make a Difference, Liverpool}, booktitle = {27th Annual Conference Managing to Make a Difference, Liverpool}, year = {2013}, abstract = {Keine Angabe No details}, language = {en} } @inproceedings{TowersTernes2013, author = {Towers, Ian and Tern{\`e}s, Anabel}, title = {Change journeys, language and reflexivity}, series = {8th International Conference in Critical Management Studies, Manchester}, booktitle = {8th International Conference in Critical Management Studies, Manchester}, year = {2013}, abstract = {When planned organisational change happens, the members of the organisation experience it in different ways at different times. Their "change journeys" begin with the original response to the change initiative and they pass through a sequence of steps from the initial realisation that there is a discrepancy or inconsistency with pre-existing schemas (i.e. when the individual learns of a change, or perceives that there has been a change) to an actual change in their own schemas (George and Jones, 2001), which is the point where the change journey has (temporarily) ended and the destination been reached. Such a journey becomes possible when individuals start to question their own position(s) in regard to the change, when they start taking into account their own reactions to it together with developments and responses to the change initiative at the meso and macro-level over time. As individuals reach different understandings about themselves during the change process, their change journey itself changes: they may set out for a new destination, or continue to the original destination but follow a different route. Much of the literature on reactions to change ignores the tendency of individuals to pay attention to their own reasons for how they react and tends to view responses to change-especially resistance- almost as an involuntary reflex rather than as part of a complex process of interpretation and action carried out by self-aware individuals. This paper reports on how reflexivity is a vital aspect of the change journey. We carried out a longitudinal, multi-level qualitative study of a planned change initiative at PCo, the Canadian subsidiary of a European pharmaceutical company, which involved the introduction of a new organisational structure- the creation of a matrix structure. Grounded theory was used to guide the research. More than sixty in-depth interviews were carried out over a period of eighteen months. The data from these interviews were supplemented by quantitative data. We describe how members of the organisation thought through what the change was "really" about and what it meant for them. They told stories and passed on anecdotes, which provided a way of demonstrating their own analysis of the change and their role in it, and of then building on this in order to achieve particular goals, like simply securing their own position or moving up the career ladder. We show that there was an element of playfulness in these processes. The employees analysed their own position and changed this according to developments in their groups and in the organisation. For some, it was like playing a game where they had to react to what was going on and change their tactics and strategy. This could then meant replanning their own change journeys. In analysing this process, we pay particular attention to the role of language. Language is not simply a mechanism of communication, but rather a fundamental aspect of organisation and organising (eg Westwood and Linstead, 2001). One view is that organisation exists only through language, leading to views of organisation as text, or as narrative, or as constituted in discourse (e.g. Mumby and Clair, 1997). So there is great value at investigating discourse during change processes because language, in the form of conversations, stories and rumours, is a significant factor in the way change is conceptualised (Balogun and Johnson, 2005). Conversation - "language-based interactions of individuals within organisations" (Woodilla, 1998: 33)- is one of the most common forms of communication in the workplace. Studies of managerial activities (e.g. Mintzberg, 1973) have shown that managers spend a large part of their time in carrying out oral communications. The act of conversation and the content of conversation produce action (Hardy et al., 2000), which indicates why conversations can play an important part in a change process. The way in which organisational members negotiate meaning in the change process is through discursive practices and textual objects (Anderson, 2005). Indeed, coherent language use can play a significant role in the outcome of change initiatives (Sillince, 1999) and there are fragmented and competing discourses within an organisation during a change process. Stories play a significant role in the creation and maintenance of meaning in organisations. Stories are passed from one person to another through conversation, and storytelling is "something done around the water cooler" (Boje at al., 2001: 166). The informal nature of storytelling does not mean that it is not important. Boje (1991) shows how the use of stories enabled change to take place, as when an executive's storytelling enabled him to convince colleagues to move in new direction. Indeed, Tsoukas (2005) argues that organisational change is the process of constructing and sharing new meanings and interpretations of organisational activities. Discourse, then, is a mechanism through which change happens and through which change journeys are planned and re-planned and made. The members of an organisation use discourse in all its various forms to reflect on and change (or not) their own position and to influence the change journeys of others.}, language = {en} } @inproceedings{Towers2013, author = {Towers, Ian}, title = {Organizational Change: Processes and Levels}, series = {15th IAMB Conference, Lisbon}, booktitle = {15th IAMB Conference, Lisbon}, year = {2013}, abstract = {Keine Angabe No details}, language = {en} }