TY - CHAP A1 - Stantchev, Vladimir A1 - Tamm, Gerrit T1 - Addressing Non-Functional Properties of Services in IT Service Management T2 - Non-Functional Properties in Service Oriented Architecture: Requirements, Models and Methods N2 - A key point that remains to be addressed is the assurance of service levels for end-user applications that rely on these provider models. This chapter describes an approach for addressing non-functional properties (NFPs) of services in service-oriented architectures (SOA). The approach is based on reference models such as the IT Infrastructure Library (ITIL) and the SOA life cycle model. It has been applied in several industrial settings in the telecommunications sector. KW - Non-Functional Properties KW - IT Service KW - Service-Oriented Architecture Y1 - 2014 UR - https://opus4.kobv.de/opus4-srh/frontdoor/index/index/docId/320 N1 - Online: https://www.researchgate.net/publication/286454960_Addressing_Non-Functional_Properties_of_Services_in_IT_Service_Management SP - 324 EP - 334 PB - IGI Global CY - Hershey ER -