@article{TammBrennerGrueneich2014, author = {Gerrit Tamm and Walter Brenner and Armin Gr{\"u}neich}, title = {Business-Service-Management: Kulturwandel in der IT-Branche}, journal = {Thexis: Fachzeitschrift f{\"u}r Marketing}, volume = {22}, number = {2}, pages = {35 -- 40}, year = {2014}, }