@book{TernesTowersKuprella2018, author = {Anabel Tern{\`e}s and Ian Towers and Eva Kuprella}, title = {Capacity-Management im Zeitalter der Wissensgesellschaft}, series = {Trends: Wissensmanagement und Ressource Wissen}, isbn = {978-3-658-12837-1}, year = {2018}, }