Fakultät für Informatik
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The use of multimedia can significantly improve the quality of case studies, especially with regard to their presentation of reality. The development of multimedia case studies poses a challenge of both a creative and a technical nature. This paper describes the various stages of the development of the case study itself as well as an action model which supports the application of didactical aims in a multimedia case study.
This contribution describes experiences with a multimedia case study used at the Department of Information Systems for training students in data processing for business purposes. The report includes a description of how the case study was integrated as a didactic element in a university course, with special emphasis being given to theoretical aspects of presentation and learning. Additionally, a description of the case study and its development rounds off the article. The experiences were gained within the framework of an explorational, empirical study whose results are presented at the end of this paper and form the basis of suggestions for how the case study could be developed further.
The strong technical orientation of the previous multimedia evolution shows a lack of theoretical foundation. Both during the evolution and application of multimedia technology, well-founded theoretical concepts are missing. The intention of this paper is to show categories of different information representations and interaction types and their strengths in representing contents. A classification of multimedia information and interaction types is given also as an
overview of the problem fields of multimedia, especially in the field of learning theory. This classification is used to give some guidelines for using and combining multimedia contents in multimedia systems.
This paper shows the experiences made with a multimedia based case study in academic education. The case study has been used within three courses of business process engineering. It was compared to a case study based solely on text. 13 assumptions have been evaluated. The main conclusion is that the multimedia based case study is much more practice oriented than a text based case study. Also the solutions of the students, which did the multimedia based case study, have been of higher quality. But on the other hand the expectations of the students to a multimedia based system are hard to meet. Based on these experiences some hints in further developing of multimedia based case studies are formulated.
The present paper examines which benefit an automated documentation of the IT infrastructure can have for the configuration management process of ITIL, and whether it is possible to fully automate documentation. The result is the conclusion that the documentation process can be fully automated. It follows from this analysis that the automated documentation can “only” supply information for the ITIL configuration management, respectively for the CMDB.