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Organizational mining, a sub-discipline of process mining, introduced social networks based on business processes. However, process mining has only half-heartedly pursued this line of development. In particular, the well-founded results of interdisciplinary social network analysis have hardly been taken up.
This article shows how the explanation and design of the phenomenon "organization" can benefit from the further development of this network view of business processes. To this end, the basic idea of social process networks is presented and the current state of research is outlined. Furthermore, social networks are presented as a new component of organization design. An interesting, far-reaching new field of research is expected.
This paper presents three novel findings that could be the starting point for further research, but can also be used in practice today.
Virtual team meetings are increasingly supported with advanced technology. This study investigates the extent to which Al-enabled speech technology can be useful for global virtual teams (GVT). A survey was conducted in GVTs in 2020 and 2021, when people's lives were primarily dominated by the pandemic. A transcription software was used to support the collaboration. A total of 530 survey responses were analyzed using a structured approach- qualitative content analysis. The data was structured using the SWOT framework that aimed at comprehensively answering the research question "To what extent is the use of Al-supported speech technology in GVTs useful?". Al-generated transcripts are helping to overcome language and time zone barriers in GVT. Yet, they also cause misunderstandings and impact openness of communication. Further results and implications for GVT are discussed.
The impulse to think about process-induced social networks (in short: process networks) comes from the discipline of “Process Mining” (e.g. van der Aalst et al. 2005). The relevant literature refers to an "organizational view" or "organizational mining" in process mining.
In essence, process mining is about creating a time-logical chain of related tasks from automatically logged user activities on a computer. In this way, real processes can be mapped and analyzed as models. As a "by-product", task-related social networks are created between the process participants through the predecessor/successor relationships in the workflow.
However, it should be noted and criticized that process mining research neglects the potential of social network analysis. The extensive findings of classical network research are not taken up further. An organizational and social scientific deepening of the data-driven preliminary work is missing in this discipline. Process mining, which tends to be mathematical and technical, has not yet developed the ambition to ally itself with empirical organizational and social research.
This working paper tries to counteract this. It presents a first, social science-based approach to theoretically grounding process networks.
Will ChatGPT revolutionize accounting?
The Benefits of Artificial Intelligence (AI) in Accounting
(2023)
It's an experiment! This paper explores how ChatGPT can be used in accounting and reporting to au-tomate routine tasks, increase efficiency, and better understand financial data. The creation of the paper itself was done with the help of ChatGPT, i.e., significant parts of this text were created by the AI and then edited and completed by the author in terms of content and language. On the one hand, this is intended to show the potential of the application in practice and to make it clear that dealing with the tools of AI will be indispensable in the future, but on the other hand, the risks and concerns are also addressed.
This article investigates multimodal elements—images, links, gifs, videos, and galleries—of crowdfunding campaigns on the platform Kickstarter to develop an understanding of characteristics of successful campaigns. The authors scraped 327,586 campaign pages, analyzing the multimodal elements of successful and unsuccessful campaigns. They found that successful campaigns featured more images, links, and gifs and more frequently included a project video than did unsuccessful campaigns. Images, links, and the presence of a project video had a positive impact on success while gifs and project galleries did not. These findings give business communicators practical guidance, develop theoretical aspects of Kickstarter research, and validate previous findings with a larger data set.
Psychological safety, the feeling of being comfortable to express one’s ideas or opinions in teams, is a key determinant of successful global virtual teams. Even though there exists considerable knowledge about its antecedents, it is unknown how team-based (e.g., clarification of deliverables and deadlines) and technology-based (e.g., digital reminder nudges/ DRN) interventions foster psychological safety given cultural variations of team members. Based on a survey involving 148 participants, our data shows that both team-based interventions (TBI) and digital nudges foster psychological safety in global virtual teams. TBI are even more effective for high-context, indirect communicators than for low-context, direct communicators. However, digital nudges were equally effective across cultures for building psychological safety. These findings contribute to the literature on psychological safety as we show that not all antecedents hold equally across cultures and to the literature of digital nudges as we show the effectiveness of technology-based interventions in a team context.
Artificial Intelligence in Business Communication: The Changing Landscape of Research and Teaching
(2022)
The rapid, widespread implementation of artificial intelligence technologies in workplaces has implications for business communication. In this article, the authors describe current capabilities, challenges, and concepts related to the adoption and use of artificial intelligence (AI) technologies in business communication. Understanding the abilities and inabilities of AI technologies is critical to using these technologies ethically. The authors offer a proposed research agenda for researchers in business communication concerning topics of implementation, lexicography and grammar, collaboration, design, trust, bias, managerial concerns, tool assessment, and demographics. The authors conclude with some ideas regarding how to teach about AI in the business communication classroom.
Collaboration platforms for teams, such as Slack, are increasingly used in virtual teams. Conventional wisdom suggests attitudes about adopting these types of platforms is primarily driven by their affordances. Our project emerged from the premise that psychological safety and personality traits can also significantly influence attitudes related to technology adoption. This research of roughly 300 global virtual teams showed that psychological safety influences views of collaboration platforms in terms of performance expectancy, effort expectancy, and hedonic motivation. In addition, this research showed that personality traits influence views of collaboration platforms. These findings about psychological safety and personality traits suggest a team-development approach is an integral component of the technology adoption process. Recommendations for future research are provided.
The annual instructional virtual team Project X brings together professors and students from across the globe to engage in client projects. The 2020 project was challenged by the global disruption of the COVID-19 pandemic. This paper draws on a quantitative dataset from a post-project survey among 500 participating students and a qualitative narrative inquiry of personal experiences of the faculty members. The findings reveal how innovative use of a variety of collaboration and communication technologies helped students and their professors in building emotional connection and compassion to support each other in the midst of the crisis, and to accomplish the project despite connectivity disruptions. The results suggest that the role of an instructor changed to a coach and mentor, and technology was used to create a greater sense of inclusion and co-presence in student-faculty interactions. Ultimately, the paper highlights the role of technology to help the participants navigate sudden crisis affecting a global online instructional team project. The adaptive instructional teaching strategies and technologies depicted in this study offer transformative potential for future developments in higher education.
Technological advancement and digitization have become more and more important in recent years. This is particularly true for credit institutions. The core banking systems used for internal processes are therefore subject to increasing digital change. In many banks, outdated IT systems are still in use, which often lack the basic functionalities that are essential for innovations.
In order to achieve a sufficient functionality of the information technology in the company, core banking systems are implemented, which achieve the mapping of almost all bank-specific processes. In addition, so-called software robots are used to automate standard processes with increasing frequency. Due to the lack of standard products in previous years, there is an abundance of in-house developments. While self-developed systems dominate in the European as well as North and South American markets, earlier in-house developments in the German-speaking countries have mainly been replaced by standardized core banking systems.
The introduction of standard ERP systems poses a major challenge for financial institutions. Not only does the implementation effort in terms of financial resources and working time play an important role, but also the ongoing expenses for maintenance and further development. These investments not only secure and promote the ability to innovate in the age of digitization, but also create an asset in the company. The evaluation for the accounting representation is an increasing challenge due to the steadily increasing complexity of information processing technologies. Questions arise regarding the access assessment, the follow-up assessment and the handling of previous systems. In the following, accounting according to the international accounting standards for the implementation of the ERP system SAP S/4HANA in credit institutions is shown. The procedure and the results are not limited to banks, but can be applied analogously to many industries.