Automated Documentation as Support at the Implementation of ITIL Processes

  • The present paper examines which benefit an automated documentation of the IT infrastructure can have for the configuration management process of ITIL, and whether it is possible to fully automate documentation. The result is the conclusion that the documentation process can be fully automated. It follows from this analysis that the automated documentation can “only” supply information for the ITIL configuration management, respectively for the CMDB.

Export metadata

Additional Services

Search Google Scholar
Author:Ewald Jarz, Ingemar Mayr
Parent Title (English):Information and Communication Technologies for Sustainable Development – Workshop Proceedings: Sozopol, Bulgaria, 2007
Place of publication:Sofia
Editor: Scientific-technical Union of Mechanical Engineering
Document Type:Conference Proceeding
Publication Year:2008
Tag:ITIL, configuration management, automated documentation
Page Number:2
First Page:308
Last Page:309
faculties / departments:Fakultät für Informatik
Dewey Decimal Classification:0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik