Automated Documentation as Support at the Implementation of ITIL Processes
- The present paper examines which benefit an automated documentation of the IT infrastructure can have for the configuration management process of ITIL, and whether it is possible to fully automate documentation. The result is the conclusion that the documentation process can be fully automated. It follows from this analysis that the automated documentation can “only” supply information for the ITIL configuration management, respectively for the CMDB.
| Author: | Ewald Jarz, Ingemar Mayr |
|---|---|
| Parent Title (English): | Information and Communication Technologies for Sustainable Development – Workshop Proceedings: Sozopol, Bulgaria, 2007 |
| Publisher: | TUS |
| Place of publication: | Sofia |
| Editor: | Scientific-technical Union of Mechanical Engineering |
| Document Type: | Conference Proceeding |
| Language: | English |
| Publication Year: | 2008 |
| Tag: | ITIL, configuration management, automated documentation |
| Page Number: | 2 |
| First Page: | 308 |
| Last Page: | 309 |
| faculties / departments: | Fakultät für Informatik |
| Dewey Decimal Classification: | 0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik |
