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Fostering Psychological Safety in Global Virtual Teams: The Role of Reminder Nudges and Team-based Interventions

  • Psychological safety, the feeling of being comfortable to express one’s ideas or opinions in teams, is a key determinant of successful global virtual teams. Even though there exists considerable knowledge about its antecedents, it is unknown how team-based (e.g., clarification of deliverables and deadlines) and technology-based (e.g., digital reminder nudges/ DRN) interventions foster psychological safety given cultural variations of team members. Based on a survey involving 148 participants, our data shows that both team-based interventions (TBI) and digital nudges foster psychological safety in global virtual teams. TBI are even more effective for high-context, indirect communicators than for low-context, direct communicators. However, digital nudges were equally effective across cultures for building psychological safety. These findings contribute to the literature on psychological safety as we show that not all antecedents hold equally across cultures and to the literature of digital nudges as we show the effectiveness of technology-based interventions in a team context.

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Metadaten
Author:Carolin Fleischmann, Isabella Seeber, Peter Cardon, Jolanta Aritz
URL:https://hdl.handle.net/10125/102673
Parent Title (English):Proceedings of the 56th Hawaii International Conference on System Sciences
Document Type:Conference Proceeding
Language:English
Publication Year:2023
Tag:Cross-Organizational and Cross-Border IS/IT Collaboration; chatbot; conversational agent; education; learning outcomes; pedagogical agent
First Page:365
faculties / departments:Fakultät für Betriebswirtschaft