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Service Robots as Co-workers in Elderly Care: Exploratory Re-search on Technology Acceptance in Healthcare

  • The pandemic has highlighted the fact that healthcare systems around the world are under pressure. Demographic change is leading to an increasing shortage of care workers in most countries, and the demographic challenge is only just beginning in most societies. While robots are widely used in industry, robotic support in healthcare is still limited to very specialised robots in the operating theatre. The question of what type of deployment is likely to be successful in a healthcare scenario is not only a technological or economical question, but also one of technology acceptance. In this paper we analyse the acceptance of robots in elderly care from the perspective of patients, patient families, and geriatric care professionals. To understand the various positions and to identify the suitability of existing acceptance models, we applied stakeholder mapping to conduct qualitative interviews with 14 people with different knowledge backgrounds and levels of involvement in care situations, based on 9 videos showing different robots and application scenarios. The results confirmed that existing technology acceptance models need to be extended by factors such as robot appear-ance. We found that the background knowledge of the respondents influences the results of the questions about e.g. safety concerns. In addition, we found that the contribution to patients' self-determination and independence is an im-portant factor that is not included in existing technology acceptance models. Finally, the discovery of a significant dis-crepancy between the self-perception and the external perception of the different stakeholders regarding the acceptance of a service robot can be explained by the stakeholder positions involved caring for the benefit of a specific patient. These findings encourage further research, especially with the underlying assumption that technology acceptance in healthcare is not just a patient issue, but a stakeholder issue. Stake holder mapping is a valid tool to analyze the inter-dependences for acceptance of robots. Therefore, we suggest using a tool such as stakeholder mapping to further ana-lyze these issues.

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Metadaten
Author:Felix HoepflORCiD
ISBN:978-84-09-51414-4
Parent Title (English):18th Academy of Innovation, Entrepreneurship, and Knowledge (ACIEK) Conference
Publisher:ACIEK Conference
Document Type:Conference Proceeding
Language:English
Publication Year:2023
Tag:geriatrics; stakeholder mapping; technology acceptance
Page Number:3
First Page:1
Last Page:3
Peer reviewed:Ja
faculties / departments:Fakultät für Angewandte Gesundheits- und Sozialwissenschaften
Dewey Decimal Classification:6 Technik, Medizin, angewandte Wissenschaften / 61 Medizin und Gesundheit / 610 Medizin und Gesundheit