TY - JOUR A1 - Cardon, Peter A1 - Fleischmann, Carolin A1 - Aritz, Jolanta A1 - Logemann, Minna A1 - Heidewald, Jeanette T1 - The Challenges and Opportunities of AI-Assisted Writing: Developing AI Literacy for the AI Age JF - Business and Professional Communication Quarterly N2 - Generative AI may significantly disrupt the teaching and practice of business communication. This study of 343 communication instructors revealed a collective view that AI-assisted writing will be widely adopted in the workplace and will require significant changes to instruction. Key perceived challenges include less critical thinking and authenticity in writing. Key perceived benefits include more efficiency and better idea generation in writing. Students will need to develop AI literacy—composed of application, authenticity, accountability, and agency—to succeed in the workplace. Recommendations are provided for instructors and administrators to ensure the benefits of AI-assisted writing can outweigh the challenges. KW - AI-assisted writing KW - generative AI KW - AI-mediated communication KW - AI literacy Y1 - 2023 U6 - https://doi.org/10.1177/23294906231176517 SP - 1 EP - 39 ER - TY - JOUR A1 - Carradini, Stephen A1 - Getchell, Kristen A1 - Cardon, Peter A1 - Fleischmann, Carolin A1 - Aritz, Jolanta A1 - Stapp, James T1 - Evidence-based recommendations for recorded meetings policies JF - Business Horizons N2 - Virtual meeting recordings have become a common part of virtual and hybrid workplace environments. Meeting recordings offer potential benefits (speedy transcript production, expedited information sharing, searchable information, inclusion of visual and tonal expressions) and drawbacks (difficulty discussing sensitive issues, employee privacy, limited off-the-record capabilities, and employee concerns over sharing recordings). Given this variance, policies for virtual meetings are a necessity. Managers can successfully implement a policy by co-creating policy preferences with employees in open-ended and nonjudgmental conversations that openly discuss potential benefits, drawbacks, and employee concerns. Topics such as when to record, when not to record, how to gain consent, and who will have administrative and sharing rights should be covered. Accessibility concerns, use or rejection of software features, for how long and where meeting recordings should be stored, and emerging issues such as use of virtual reality meetings and AI tools are areas of less urgency that may be part of the conversations. Managers should deliver policy preferences to a group of representatives from Human Resources, Information Technology, and the executive team to compose the policy, request a legal review, then introduce and implement it in the organization. KW - Policy KW - Psychological safety KW - Recorded meetings KW - Virtual meetings Y1 - 2023 U6 - https://doi.org/10.1016/j.bushor.2023.08.003 ER - TY - RPRT A1 - Sigl, Anna-Lena A1 - Fleischmann, Carolin A1 - Cardon, Peter A1 - Aritz, Jolanta A1 - Koße, Tamara T1 - Speech-to-text technology for global virtual teams: A SWOT analysis N2 - Virtual team meetings are increasingly supported with advanced technology. This study investigates the extent to which Al-enabled speech technology can be useful for global virtual teams (GVT). A survey was conducted in GVTs in 2020 and 2021, when people's lives were primarily dominated by the pandemic. A transcription software was used to support the collaboration. A total of 530 survey responses were analyzed using a structured approach- qualitative content analysis. The data was structured using the SWOT framework that aimed at comprehensively answering the research question "To what extent is the use of Al-supported speech technology in GVTs useful?". Al-generated transcripts are helping to overcome language and time zone barriers in GVT. Yet, they also cause misunderstandings and impact openness of communication. Further results and implications for GVT are discussed. T3 - Rosenheim Papers in Applied Economics and Business Sciences - 9 KW - Speech-to-text technology KW - global virtual teams KW - NLP KW - SWOT analysis Y1 - 2023 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:861-opus4-23270 ER - TY - JOUR A1 - Cardon, Peter A1 - Fleischmann, Carolin A1 - Logemann, Minna A1 - Heidewald, Jeanette A1 - Aritz, Jolanta A1 - Swartz, Stephanie T1 - Competencies Needed by Business Professionals in the AI Age: Character and Communication Lead the Way JF - Business and Professional Communication Quarterly N2 - Many experts project generative AI will impact the types of competencies that are valued among working professionals. This is the first known academic study to explore the views of business practitioners about the impacts of generative AI on skill sets. This survey of 692 business practitioners showed that business practitioners widely use generative AI, with the most common uses involving research and ideation, drafting of business messages and reports, and summarizing and revising text. Business practitioners report that character-based traits such as integrity and soft skills will become more important. Implications for teaching business communication are discussed. KW - AI-mediated communication KW - artificial intelligence KW - business education KW - generative AI KW - soft skills Y1 - 2024 U6 - https://doi.org/10.1177/23294906231208166 VL - 87 IS - 2 SP - 223 EP - 246 ER - TY - CHAP A1 - Fleischmann, Carolin A1 - Logemann, Minna A1 - Heidewald, Jeanette A1 - Cardon, Peter A1 - Aritz, Jolanta A1 - Swartz, Stephanie T1 - Fostering GenAI Literacy in Higher Education for Future Workplace Preparedness: A Mixed-Methods Study T2 - ECIS 2024 Proceedings N2 - As generative AI (GenAI) becomes increasingly integrated into the professional workplace, offering significant productivity gains according to emerging research evidence, professionals and students need to build competencies to thrive in this new environment. In higher education, curricula must incorporate GenAI literacy to help students engage with this important and evolving technology. This research introduces results from a mixed-method study conducted among organisational practitioners, with the goal of creating an understanding of GenAI literacy needs across broad organisational contexts. We develop a Diamond Model of GenAI literacy for higher education to support curricular transformations needed to help students entering the GenAI-infused workplace. The suggested Diamond Model advocates for refining educational approaches to equip graduates with the capabilities to apply GenAI, maintain accountability, ensure authenticity and exercise agency in GenAI-driven workplaces. Y1 - 2024 UR - https://aisel.aisnet.org/ecis2024/track13_learning_teach/track13_learning_teach/5 SP - 1859 ER - TY - JOUR A1 - Seeber, Isabella A1 - Fleischmann, Carolin A1 - Cardon, Peter A1 - Aritz, Jolanta T1 - Fostering Psychological Safety in Global Virtual Teams: The Role of Team-Based Interventions and Digital Reminder Nudges JF - Group Decision and Negotiation N2 - Psychological safety (PS), the feeling of being comfortable to express one’s ideas or opinions in teams, is a key determinant of successful global virtual teams (GVT). Even though considerable knowledge exists about its antecedents, it is unknown how team-based interventions (TBI) and technology-based interventions (digital reminder nudges, DRN) foster PS among team members. Based on a survey involving 235 participants, our data show that TBI and DRN foster psychological safety in GVT. However, only the effect of TBI on psychological safety can be explained with a higher-quality coordination process. It remains unclear what causal mechanism explains the effect of DRN. These findings contribute to the literature on PS by showing that TBI facilitate effective coordination processes and to the literature on digital nudges by demonstrating that technology-based reminders drive PS. KW - Artificial Intelligence KW - Collaboration KW - Digital nudging KW - Global virtual teams KW - Psychological safety KW - Team intervention Y1 - 2024 U6 - https://doi.org/10.1007/s10726-024-09899-5 ER -