TY - CHAP A1 - Bolzern-Konrad, Britta ED - Ribiere, Vincent ED - Worasinchai, Lugkana T1 - A new integrative model on trust in organizations – a quantitative approach for application in strategic management T2 - The proceedings of the 12th International Conference on Intellectual Capital, Knowledge Management and Organizational Learning N2 - Being of a particular character "trust" eludes a purely strategic approach as it has to be balanced with the special needs of a fragile human resource. Still trust is a resource of strategic relevance since it establishes security, reduces complexity and opens potentials being bigger than simply the reduction of "cost of control". These characteristics are of special interest for management, as competent action is always bound to problem-solving-abilities under circumstances of insecurity. Further to this there are numerous situations where control is not applicable and where we simply don’t have full knowledge. Also trust is particular as it bypasses financial efforts and grows through usage; an investment of high amortization though that deserves closer attention of management especially valid in times of skilled worker shortage and with respect to organizational learning as a valuable competitive advantage. The purpose of this paper is to develop direct and indirect measurable on the impact of trust on employee competence utilization and its subsequent realization in a strategic scorecard approach. This is based on a new integrative model in the organizational context applicable for strategicmanagement. With this the objective of the paper is to answer the question if culture of trust is an adequate instrument for strategic management. The empirical evaluation of the model is based on a survey directed to employees of selected companies in a pragmatic mixed methods application. The selected view considers the trust level of employees with regard to management as another individual and the organization itself; personal and institutional trust mechanisms are affected.Thus the employee evaluates its management. As a result, the empirical study suggests that it is possible to specify frameworks for the establishment of trust, and that its impact on competence utilization is moreover significant. However the concept of trust creates challenging requirements on managers. Based on the assumption that employees basically think and act in the sense of the company, benevolence and goodwill must be involved to avoid an opportunistic approach. Further to this accountability, shared norms and freedom to take responsibility need to be proven by behavior. The allowance of constructive seriously taken criticism, problem solving attitude, the acceptance of decisions are further key points for trust supporting frameworks that have to be accepted and shown through behavior. KW - Strategic Management KW - Trust KW - Employee competence utilization KW - Organizational learning Y1 - 2015 PB - ACPIL ER - TY - CHAP A1 - Bolzern-Konrad, Britta A1 - Sumilo, Erika T1 - Trust and employee competence utilization in a business excellence environment – operationalization of a model T2 - Conference Proceedings, ICARET, April 18-19, Chennai, India KW - Trust KW - Employee competence utilization Y1 - 2014 SN - 978-81-908980-6-5 SP - 67 EP - 71 ER - TY - CHAP A1 - Bolzern-Konrad, Britta A1 - Sumilo, Erika T1 - Trust and employee competence utilization – empirical testing of a model T2 - Proceedings of the 15th European Conference on Knowledge Management 4-5 September 2014, Santarem, Portugal N2 - In today’s business practice, but also in academic research the aspect of trust has gained remarkable importance. The usage of resources is still often pictured on a short perspective. Especially the usage of human resources must be sustainable, based on long term balance of interests and supported by procedures and systems that anchor the anabolic balance of interest between company and employee (Moldaschl,2008). Within the management of competencies, culture and values, the "social capital" in terms of an "asset of mutual trust" plays and important role. If the "homo reciprocans" feels to be treated fair his own willingness to cooperate increases (Falk, 2002). Furthermore "Trust in human relations is a binding framework under insecurity and allows decisions and actions that would not be possible based on pure rational information and consideration" (Strasser/ Voswinkel, 1997). The question behind the research paper at hand is: "Is a culture of trust leading to higher employee competence utilization?" This is of relevance as "it is human capability and commitment that distinguishes successful organizations from the rest" (Storay, J. 2007), which is explicitly valid in times of skilled worker shortage. The purpose of this paper is to introduce a research approach to test the correlation between Trust and Employee Competence Utilization (ECU) ‐ embedded in a Business Excellence (BE) setting. Based on a short insight in the theoretical foundation of the basic model behind the empirical study and the subsequent operationalization of the variables the basic empirical methodology is described. With this the paper shows the process of focussing and bounding from the general theoretical relation of Trust and ECU to a specific research question and it’s correlating stepwise empirical approach. The paper at hand gives detailed insights in the logic of planning of the empirical test methods as well as the development of the derived interview lines and questionnaires. The findings of this paper broaden the research focus towards the complexity of the two variables, trust and ECU, but simultaneously introduce and suggest an empirical approach to lighten the possibilities of measuring both variables. First empirical results underline the concrete tangible approach towards a focussed structural equation model. As a next step the empirical results will be analyzed in detail and finally pictured in a validated Structural Equation Model. KW - Trust KW - Employee competence utilization KW - Business Excellence (BE) Y1 - 2015 SN - 978-1-910309-34-6 SP - 127 EP - 137 ER - TY - CHAP A1 - Bolzern-Konrad, Britta A1 - Egger, Carolin T1 - Trust as an enduring organizational value for advantage in a constantly changing business world: theoretical and empirical findings from two research studies T2 - Conference Proceedings, ISSWOV - International Society for the Study of Work & Organizational Values, 29 June - 02 July, Riga, Latvia N2 - The present study represents a test of a conceptual model predicting how the structure of funding might influence country’s performance developing sector of high technology. Using the framework provided by Triple helix theory and Eurostat suggested methodology, this model assesses whether aspects of the funding structure may have a positive effect on country’s performance developing sector of high technology through their influence on sector’s, business, national and international levels of evaluation: number of patents, number of innovative enterprises, turnover of high technology trade and share of high technology in national export. The result indicates that the theoretical framework can identify specific leverage points that can increase efficiency of funding structure and, therefore, productivity of the sector of high technology. KW - Trust KW - Employee competence utilization KW - Business Excellence (BE) Y1 - 2014 SN - 978-0981-7997-3-5 ER -