@misc{Ott2020,
  author    = {Ott, Holly C.},
  title     = {Using the DMAIC Process Improvement Flow at Hanwag GmbH},
  publisher = {edX},
  institution = {Fakult{\"a}t f{\"u}r Holztechnik und Bau},
  year      = {2020},
  language  = {en}
}